...can you officially confirm which information is correct.......

If you want the official line then you'll need to post on the Kia Customer Support subforum.

http://kiaownersclub.co.uk/forum/kia-customer-support_forum43.html

Or read this pdf http://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/72-Kia-Service-Intervals-V1602.pdf

We have a stupid regime from Kia in the UK, where they insist on an annual checkup - which doesn't even include an oil change by default. It's pathetic - the cars should be on a 2-year/20,000 mile regime like the rest of the world.

I'm assuming its a sop to the dealers, to boost profits in the workshops to help pay for the 7-year warranty.

If Kia UK really want to insist on an annual service it should include an oil change - even for low mileage users. It confuses people because the oil needs to be changed a maximum of 20,000 since it was last done.

Imagine the following:
Year 1 - I do 9,000 miles. I have a service (no oil change).
Year 2 - I do 15,000 miles. My oil has now been in there for 24,000 miles and my warranty is void.

And yet on the face of it - I've conformed with the 1 year/20,000 mile service regime.


Edited by: tigger

 

Many thanks Tigger, Will forward question to them and see if I can get clarity on the subject.....

 

Dont you have a built in service display?

 

While anyone in possession of the requisite handbook for their model can see readily the service information for their particular model, this official Kia document provides the service interval information for most models in the UK.

It is worth noting that there is no reference in the list to a 24 month service interval but if that appears in the handbook provided with the car, it might be worth seeking written clarification from Kia UK.

Here is the link:72-Kia-Service-Intervals-V1602.pdf

Apologies to 'tigger' for repeating his link.



Edited by: Indalo

 

Dont you have a built in service display?

That would work perfectly, except that Kia UK have come up with a stupid scheme where the car needs to be seen each year. If you look at my post above you'll see that because they don't always do an oil change, it leads to people's warranties potentially being void.

 

Imagine the following:
Year 1 - I do 9,000 miles. I have a service (no oil change).
Year 2 - I do 15,000 miles. My oil has now been in there for 24,000 miles and my warranty is void.
And yet on the face of it - I've conformed with the 1 year/20,000 mile service regime.

I understand the point you make 'tigger' but I disagree that your warranty would become void. In that scenario, you have have complied with the service schedule at the end of year one and you have complied again at the end of year two - two services carried out in compliance with Kia's schedule.

That example represents the servicing arrangement for all low-mileage users whereas high mileage drivers would simply arrange services in accordance with the mileage factor.

You mention that the oil has been in the engine for 24 months in your example but that is not an issue. So long as the customer has complied with Kia's schedule, what Kia's dealers do with the car at service time to ensure it continues to provide good service is a matter for them. There is no hard and fast rule about when the engine oil must be changed but oil technology has advanced so much in recent years that its lubricity remains exceptionally good after two years.

Of course, if a Kia dealer decides to skimp on oil changes to save money, that dealer/Kia UK would be liable to put right any damage which might ensue under the terms of the warranty. I would be interested to hear of any case where Kia has invalidated a customer's warranty in a similar scenario to that which you have described.

 

This has happened to me. My warranty was declared void yesterday for oil related problems. My car needs a new sub engine and a turbo, over £5000 in repair costs and the warranty is void due to the same example

 

Hi Tigger,Thanks for info.
Yes apparently we have a service indicator but it was not set when we bought it!!!
You would have thought the dealer should have done it!!!
According to KIA themselves, it HAS to be 12 months - not the 24 shown in handbook.
It would appear we are not in Europe as is Russia -
I didn't know 'Brexit' would have this effect did you???????
Thanks again
Alan

 

Imagine the following:
Year 1 - I do 9,000 miles. I have a service (no oil change).
Year 2 - I do 15,000 miles. My oil has now been in there for 24,000 miles and my warranty is void.
And yet on the face of it - I've conformed with the 1 year/20,000 mile service regime.

...

You mention that the oil has been in the engine for 24 months in your example...

No, I mention 24,000 miles (ie. 9,000 + 15,000). I'm quite relaxed about the 24 months.

Anyone getting a 'no oil change/low mileage service' needs to be aware that the oil wasn't changed and may be due before their next annual service. People who think ther service intervals are 1 yr/20,000 miles could easily be caught out.




Edited by: tigger

 

...I didn't know 'Brexit' would have this effect did you???????

THis strange practice from Kia UK hugely predates the brexit referendum!

 

No, I mention 24,000 miles (ie. 9,000 + 15,000). I'm quite relaxed about the 24 months.

Perhaps I misunderstood your meaning 'tigger' and if I did, I apologise for that but this is what you wrote:

Year 2 - I do 15,000 miles. My oil has now been in there for 24,000 miles and my warranty is void.

 

I am now with my 3rd Sorento in as many years.

The 'regime' is 10000 miles or 12 months if you cover less than 11000 miles per year (10k + 1k tolerance). As others have said this annual check does not include an oil/filter change.I went online to get prices from 3 local dealers and the cost varied from £58 - £98 so shop around.



If you are high milage (over 10K miles per year) there is a different service regime. At 12 months assuming you have exceeded 10/11K you will have a high mileage service that includes an oil change.

As others have said it is 'as clear as mud' and dealers interpret it differently. If you look at KIA service plans you will see the above detail. I have a service plan (as part of my purchase deal) and pay for an oil change at 12 months as this is what I believe to be best (as a private owner), but supplied my own oil (at dealers suggestion) and saved £45. £49 for the oil/filter change done by the workshop.

Hope this helps you understand the 'lack of KIA logic' a bit more......

 

Here is a shot of my Sorento. Set for 30.000 Km or 730 days (24 months). I think they are just trying to rip you off. There are some countries with a different service advice but not the UK.

 

Hmmm, 2017 Sorento owner here from Ireland, had a 2016 model last year and have just replaced it with a new one.Service interval sticker and system notification for me says 15,000 kms or 12 months, yet the link below attached says 30,000kms or 12 months.
Why do I feel my dealer is ripping me off? I've had the previous one serviced at 15,000k and 30,000k

http://www.kia.com/ie/-/media/ie/add-ons/downloads/downloadable-files/171/aftersales/service-intervals-january-2017.pdf?d=edwardconway

 

All of the information I read on this particular topic seems to contradict post by post. On March 31st 2017 I purchased a new Kia Sorento KX2 manual. At the time of purchase I was assured that the service interval was 12 Months or 20,000 miles, whichever came first. This service interval is also repeated in the service log book for the vehicle. At the time of purchasing the vehicle, I also purchased the Kia 3 service plan. Today, December 28th, a service message appeared on my screen informing me that it was 93 days or 722 miles until my service was due. That would give me a required service mileage of 12,500 miles. I immediately rang Kia to clarify what the exact service mileage requirement there is for my vehicle. They stated, ""As you purchased the 3 Service pack, it changes the service interval mileage. Year 1 is 12,500. Year 2 is 20,000 miles and finally, year 3 is 25,000 miles""� I was also informed that my warranty would be void if I did not comply with this new service interval requirement. What shocked me even more was that the 1st so called service is an inspection only and would take 15-20 minutes and could be done while I wait!! I feel I have been conned into buying the three service pack as an extra.
I am totally happy with the vehicle as this is the third Sorento we have purchased since new (61 plate, 15 plate and 17 plate) a vehicle either requires a service or not, surely this can not be dependant or changeable if you purchase the services up front?

 

Just put mine in for first service (on Care 3 package) at 10k miles. Registered in March 2017.Never heard of 12500 interval. Would agree first 'inspection' is a waste of time unless it includes an oil/filter change. (I have this dome anyway as its my car and not a company car!).

 

My car went in today for its first Service (covered under the KIA care 3 package) I also purchased an oil change and filters, which together with half an hours labour, cost me £106. The dealer did admit that the whole business of different Kia service packages is very confusing. As I collected my vehicle, the dealer informed me that he would see me in 7,500 miles, bringing my total mileage up to 20,000 for the second service, which includes oil and filters. As I drove away from the dealership, I checked the electronic service log, which stated 365 days or 12,500 miles until your next service. This prompted me to call back to the dealers to clarify what version of the service intervals I should go by? The printed service book, their word of mouth or the cars built in service indicator. Naturally they said I should abide by what they said and ignore the electronic service indicator. I finally received written comfirmation from KIA UK, who confirmed in writing that the service interval is 20,000 miles or 12 Months. They then went on to explain (in a very confusing manner) that the service interval of my vehicle is now every 10,000 miles in order to comply with the type of KIA care package I have purchased! I have the full and very confusing email available if anyone would like to read it! It's almost as if they place more emphasis on complying with the KIA care 3 service plan than they do with the actual vehicle. I think I have learned that I shouldn't have bothered with the confusing KIA care 3 package, and certainly won't bother with it when I purchase my next vehicle.

 

......which stated 365 days or 12,500 miles...

Your dealer does seem to have a thing for 12,500 intervals. I think they're getting confused.

When I look here http://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/72-Kia-Service-Intervals-V1602.pdf the 12,500 interval only applies to diesel Sorentos from 2010 to 2012.

 

I take the view that servicing is a once-yearly event for my car as I do less than 20,000 per year. As my KIA - supplied, Optima SW owners' handbook states service intervals of 20,000 miles or every 12 months, I cannot see where there might be confusion in that arrangement.

In my case, £609 for 5 annual services by a KIA franchised dealer seems like a steal to me, particularly as it is transferable to a subsequent owner.

 

Case Reference - 1801212115

Dear Mr Smith

Thanks for your email.

I'm sorry to hear that you're unhappy with your Care 3 service package.

Having checked our system I can confirm that the manufacturers service intervals on your vehicle is 20,000 miles or 12 months with ever comes first.

However your service package may have different terms and conditions depending on which package you've purchased. This information is widely available through Care 3 literature, our website or via our Kia dealer. After purchase you're also sent confirmation of your plan for your records. point of purchase or documentation should have been sent to you by Care 3 outlining the terms and conditions.

A standard mileage Care 3 plan provides for an annual visit every 10,000 miles or 12 months whichever comes first.

The car can be serviced every 10,000 miles in accordance with the Care 3 plan. In this case there is no additional cost though the plan and the plan will finish at its mileage limit before the three year (or five year) period elapses. The car can be serviced every 12 months. In this case additional work may be required (e.g. oil/filter changes) which is not covered by the Care 3 plan.

The Care 3 terms and conditions outline the services that we offer and what's included within this, for your reference I've included an extract below:

"Kia Care 3 and Kia Care 3 Plus covers the first 3 or 5 scheduled services in line with manufacturers time/mileage recommendations but doesn't include additional maintenance or repair for wear & tear items such as tyres, brake pads, bulbs, drive belts and fluid top up's between services, etc.

Kia Care 3 covers the cost of the parts, lubricants and labour involved in the first 3 manufacturer scheduled services (36 months or 30,000 miles, whichever milestone is reached sooner).

Kia Care 3 Plus covers the cost of the parts, lubricants and labour involved in the first 5 manufacturer scheduled services (5 years or 50,000 miles, whichever milestone is reached sooner).

Kia Care 3 standard package is developed for customers covering a maximum annual mileage of 11,000 miles (10,000 miles per annum plus 1,000 miles grace period).

Should you purchase a standard package and exceed the standard package mileage certain service components on your car may need replacing - for which your dealer will charge you separately. This includes any additional parts, labour and oils required due to exceeding the mileage."

If you have any further question I'd recommend speaking with Care 3, you're able to call them on 0330 0996 826.

If there's anything else you need, please feel free to get back to me via email or call on 0333 2022 990.

Kind regards
Aidan

Customer Service Advisor
Kia Motors UK

There is the official email from KIA UK. As I said earlier, it seems bizarre that KIA UK can't get it's act together with its dealers. This confusion only seems to happen in the UK. I'm going to stick to my original plan and get another full service in 7,500 miles. I will start using my wife's car to reduce my mileage! Shame that KIA have ruined my experience due to their lack of communication with their dealer network.

 

...On March 31st 2017 I purchased a new Kia Sorento KX2 manual.

So it's not really due its service yet (12 months, 20,000 miles). You really needed the high mileage service plan. That way, your first service would be due in March 2018.

If the dealer didn't ask what mileage you'd do each year, you may have a case for mis-selling? Might be worth making a formal complaint and take it to the FCA if they don't take it seriously.

 

This scenario has just happened to me unfortunately. My £5300 warranty claim has been rejected by kia. When I bought the 'kia approved' vehicle at 14000 miles from the main dealer it had just had its 1st year service. I then got it serviced at the main dealer at 25950 to keep within the 20000 mile between services or 12 months stipulation. But it should of had an oil change at 20000 miles apparantly, even though the 2nd service is 40000 miles or 12 months.

 

So when you bought the car how old was it? And which engine? Hybrid?
As servicing is either Whatever miles (guessing 20K) 12 months from registration. So was your service 24 months from registration, or from when you bought it?

 

Wow can't believe what I'm reading, this is major crap from Kia.
I had to specifically ask when I had a service what was done, as basically they just said, that's you. Wouldn't have had a clue if they changed oil or not.
I think I may be fortunate that I have a petrol 1.4t and it seems the oil on that gets changed annually or 10k anyway. (Ceed) but wow, unbelievable.

 

Wow can't believe what I'm reading, this is major crap

I go along with that part but I'm aware that some owners seem unable to understand the simple arithmetic involved in determining when an oil change becomes due. The vast majority of owners seem to manage without difficulty.