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Service interval confusion

36K views 26 replies 11 participants last post by  silv_stoian  
#1 ·
Hi, perhaps the very helpful powers that be can answer a question on service intervals that several dealers and the handbook cannot agree on!
I have a Nov 2016 KX3 Sorento with 11k on the clock. Recently I asked KIA local dealer when the service was due - they said 20k or 24 months - I queried this as I have never had a car that did not require a service at 12 months or appropriate mileage. They assured me their info was correct.
I have just received notification from another dealer, one that I purchased the car from stating my Kia was due for service as it is nearly 12 months since I bought it....
Consequently I have just checked the handbook which states on page 7/19 that for Europe it is 24 months or 20k - I am confused as all are officially Kia dealers or publications - PLEASE can you officially confirm which information is correct.......
Incidentally I am really pleased with car which is the best KIa Sorento I have owned.
Many thanks,Alan
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Discussion starter · #8 ·
Hi Tigger,Thanks for info.
Yes apparently we have a service indicator but it was not set when we bought it!!!
You would have thought the dealer should have done it!!!
According to KIA themselves, it HAS to be 12 months - not the 24 shown in handbook.
It would appear we are not in Europe as is Russia -
I didn't know 'Brexit' would have this effect did you???????
Thanks again
Alan
 
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