[howarddasilva]

Update, as metioned before my car went in on the 30th, I presented my dealership with screenshots of the low charge. After a day they agreed and have recommended a new ICCU. I just have to wait and decided to take my car back and return the courtesy car.

I have same issue - charge drops off to 1.4KW after 5 minutes on my 7KW Hypervolt home charger - and I had exactly the same on 3 other 7KW AC chargers (a Zappi and 2 Tesla Type 2's) - works fine on Super DC chargers. Must be ICCU given AC vs DC difference. I am booked into the local dealer on Tuesday but they said no other EV3 has reported this issue?

 

[howarddasilva]

As an outside observer, it does feel a lot like the common denominator is Octopus Intelligent Go. I’ve only seen one post having issue not on it. It makes me wonder if the car does not like the stop start, short burst, low kWh charges.

When I use AC charging, the regular one I use is 10 kWh, and I have never had it drop. But it’s also always plug in and leave.

I have the same issue on a Hypervolt Pro 3, not using Octopus, and had same issue on a Zappi and 2 Tesla Type 2 chargers.

 

[GCC]

@howarddasilva - I thought I would reply to your post, saying that I have had exactly the same issue, and it was indeed the ICCU at fault, my EV3 was in the dealer for 3 weeks while they got to the bottom of it, we had a new EV3 loan car.

In the end I pushed the dealer I purchased it from, to take it back, in the end I settled for a swap of a slightly newer model, basically same milage, 1 year road tax paid, private number plate transfer paid.

My original EV3 had the ICCU replaced the day before the vehicle swap, and I saw on the app that it was charging ok at the dealer without dropping at all.

Apparently Kia was using out EV3 as a test vehicle for this fault, your dealer is not being truthful, as there are plenty of EV3,s with this fault.

Fingers crossed my new vehicle is charging ok.

 

[ForestBev]

Did you get an outcome from Kia - I have same issue - charge drops off to 1.4KW after 5 minutes on my 7KW Hypervolt home charger - and I had exactly the same on 3 other 7KW AC chargers (a Zappi and 2 Tesla Type 2's) - works fine on Super DC chargers. Must be ICCU given AC vs DC difference. I am booked into the local dealer on Tuesday but they said no other EV3 has reported this issue?

Hello HOward. It must be widely known across the dealerships now - as Kia UK definitely know about it and I was told they have a national reporting system where known faults are recorded and actioned. To my knowledge the car has not yet been fixed. I rejected it. I am awaiting a refund - the dealership are dragging their feet. I was told a week ago that the paperwork was being done, so I am hopeful of a resolution in the next couple of days. Kia UK have told the garage that they need to refund me and then Kia will refund them, or deal with the car. That bit isn't m concern - I just want my money back. the dealership have another model with the identical problem and they are in touch with another Kia garage who think they may have fixed the issue by replacing something other than the ICCU - I was told that weeks ago but haven't heard anything since so I don't actually know if it fixed the problem. Good luck with yours. I think the issue is that Kia UK don't actually know what is causing the issue. I suspect the ICCU too.

 

[ForestBev]

@howarddasilva - I thought I would reply to your post, saying that I have had exactly the same issue, and it was indeed the ICCU at fault, my EV3 was in the dealer for 3 weeks while they got to the bottom of it, we had a new EV3 loan car.

In the end I pushed the dealer I purchased it from, to take it back, in the end I settled for a swap of a slightly newer model, basically same milage, 1 year road tax paid, private number plate transfer paid.

My original EV3 had the ICCU replaced the day before the vehicle swap, and I saw on the app that it was charging ok at the dealer without dropping at all.

Apparently Kia was using out EV3 as a test vehicle for this fault, your dealer is not being truthful, as there are plenty of EV3,s with this fault.

Fingers crossed my new vehicle is charging ok.

Well done for getting the dealer to agree to the swap. I think the dealership has not handled this well throughout. I would not recommend them to anyone. Ironically it looks like my sister in law is going to buy a Kia from them (just one of their smaller cars). It will be petrol though so I know she won't have these issues. I hope you are now enjoying the EV3. I would be extremely nervous of having one until at least 2 years down the line - so I could be sure that this issue has been resolved permanently.

 

[iooi]

Did you get an outcome from Kia - I have same issue - charge drops off to 1.4KW after 5 minutes on my 7KW Hypervolt home charger - and I had exactly the same on 3 other 7KW AC chargers (a Zappi and 2 Tesla Type 2's) - works fine on Super DC chargers. Must be ICCU given AC vs DC difference. I am booked into the local dealer on Tuesday but they said no other EV3 has reported this issue?

Oh, joy of joys. Yet another dealer that is not checking the Kia system. Tell them to check that system & then tell you the same...
This is a well know fault on the whole E-GMP platform.

 

[Soula]

Hi @howarddasilva

I have the same issue, although it takes longer before the charge rate drops. My dealer is still investigating and has discussed the issue with Kia. Your dealer could not have checked if they do not know of other cases.

 

[ForestBev]

Oh, joy of joys. Yet another dealer that is not checking the Kia system. Tell them to check that system & then tell you the same...
This is a well know fault on the whole E-GMP platform.

They have repeatedly told me that this is not a fault logged on the Kia UK system - I have never believed them.

 

[PStewart61]

I used the cars AC charge settings to limit charge to 60% last night. Charged at 4.5kw untill 100% with no drop out. Not as I want but makes the car more usable. Next charge I'll try the 90% limit and see what happens.

Still waiting on a plan from KIA UK

 

[MangoNo5]

I have same issue - charge drops off to 1.4KW after 5 minutes on my 7KW Hypervolt home charger - and I had exactly the same on 3 other 7KW AC chargers (a Zappi and 2 Tesla Type 2's) - works fine on Super DC chargers. Must be ICCU given AC vs DC difference. I am booked into the local dealer on Tuesday but they said no other EV3 has reported this issue?

Hi Howard, As you can see from other posts, that is definitely not true. Mine was confirmed at Kia Maidstone (Group 1) no arguments or excuses.

 

[h2oshop48]

Having failed to charge at the Dealer's yesterday, I got home with 59% battery.
I plugged the car in, set the charge rate in the Kia app to 90%, with a 90% limit on AC.

Octopus gave me 2 extra, short, slots, then a long slot from midnight to 4am.

Car was at 90% this morning, and looking at the graphs, all 3 slots were at the full 6.8KW - no drop-off at all.

Looking at the "whole house" HA graph, there were nine 1KW spikes during the 3.5 hour midnight onwards charging stint, presumably caused by the fridge and freezers kicking in.
Heatpump was also running overnight (Mitsubishi unit, so it runs on 20 minute cycles because it can't modulate down low enough in warmer weather), as well as 'er indoors getting up and making coffee a couple of times.
A lot of "noise" on the supply, but no ill effects.

Thanks for update. Do you think this means the over the air update has not worked on your car. I also have found that reducing the AC to 90% works. I will however also try again 100% AC setting when I do not need the car and when its low on charge to see what happens! Since the OTA update I have not needed a large/ long charging slot so I am unsure if my car has resolved the charging rate drop problem

 

[clockworks]

Thanks for update. Do you think this means the over the air update has not worked on your car. I also have found that reducing the AC to 90% works. I will however also try again 100% AC setting when I do not need the car and when its low on charge to see what happens! Since the OTA update I have not needed a large/ long charging slot so I am unsure if my car has resolved the charging rate drop problem

The OTA update didn't fix mine - it failed on charge at the dealer 8 days ago.

Reducing the AC charge rate to 90% "fixes" it for me.

 

[MangoNo5]

The OTA update didn't fix mine - it failed on charge at the dealer 8 days ago.

Reducing the AC charge rate to 90% "fixes" it for me.

If the ICCU unit has already been affected, then it is too late; the update prevents this issue but not fix.

 

[clockworks]

If the ICCU unit has already been affected, then it is too late; the update prevents this issue but not fix.

Be interesting to know exactly what the update changed.

I'm struggling to see how it could be a hardware component failure that causes the problem, unless something was extremely marginal straight from the factory.
In my case, it still manages to charge at full rate for an hour or so, even when the AC charge rate is set to 100% in the Kia app.

 

[AWKIA]

As an outside observer, it does feel a lot like the common denominator is Octopus Intelligent Go. I’ve only seen one post having issue not on it. It makes me wonder if the car does not like the stop start, short burst, low kWh charges.

When I use AC charging, the regular one I use is 10 kWh, and I have never had it drop. But it’s also always plug in and leave.

I have the same issue my EV3 (purchased in March) charges at 7.3 for about an hour and then drops to 1.5. I am not on any intelligent tariff as i don't have a smart meter and am not on any night rate. It has been fine up until last week.

 

[howarddasilva]

My dealer is going to replace the ICCU on my EV3 with the same problem - seems like Kia UK have recognised the issue - problem will be high demand for ICCU's so may be a delay.

 

[PStewart61]

Likewise waiting for a new ICCU. My dealer said 19 were on back order.

 

[howarddasilva]

Are you getting close to the 362 mile range, I have been a little disappointed as 320 miles is about the max, and I got similar out of my eNiro 4+ driving the same roads/speeds (vs eNiro official of 282 miles!)?

 

[h2oshop48]

The OTA update didn't fix mine - it failed on charge at the dealer 8 days ago.

Reducing the AC charge rate to 90% "fixes" it for me.

Hi all. Not sure this will actually be of 'interest' to you but this week with solar being high have had 4 to 5 hours, over 2 different days with 19 & 20 kWs being added on each day. The rate of excess solar charge varied between 3 to 5 kWs per hour with no apparent drop in the rate which did happen before the ICCU OTA upgrade. I hope it means I am lucky and do not need a new ICCU. Naturally Autumn will be the real test!!

 

[Soula]

Hi all. Not sure this will actually be of 'interest' to you but this week with solar being high have had 4 to 5 hours, over 2 different days with 19 & 20 kWs being added on each day. The rate of excess solar charge varied between 3 to 5 kWs per hour with no apparent drop in the rate which did happen before the ICCU OTA upgrade. I hope it means I am lucky and do not need a new ICCU. Naturally Autumn will be the real test!!

My solar charging always works fine. It is the 7kW constant charge rate that drops after a while. ICCU firmware update made no difference. Replacement ICCU now on back order.

I will be trying a charge at 90% charge current tonight as that has worked in the past.