[ForestBev]

So sorry to hear your issues. I did read on the Kia EV3 Facebook group there were several cases of Iccu failures resulting in charging problems. Not sure if that is the same as your car. Hope it's fixed soon.

Thank you - and to add insult to injury I now have a Parking Eye ticket having charged in a Lidl car park because the charging process took over 2 hours! GRRR!

 

[ForestBev]

Just discovered my zappi charger is only charging at 2.5kw, should be at leat 7kw+.
Checked the AC rate on car and its 100%, zappi device output is maxed at 31.2amps, so going to try tesxo podpoint like was mentioned in your earlier posts

When I charged on external chargers there were also issues - the only chargers there don't seem to be issues with are the fast chargers on DC - so I suspect it is either the AC port itself or the software driving it. The garage are saying they still can't find the fault. It's very frustrating.

 

[ForestBev]

Hi Bev

If you had a local member or neighbour that has an EV charger you could test to see if your car charges at 7kwh, thus ruling out the car or if it's your own charger.

We have tried that - the challenge is that it charges at 7kw for some time before an issue shows itself and it is intermittent - so I might try that 5 or 6 times in a row with no problem before the issue shows up. We might have to resort to that if the garage can't find the fault - it is a real pain - so difficult to trace an intermittent fault.

 

[ForestBev]

I have the same issue, initially my EV3 worked normally on my 32A/7KW Hypervolt Home 3 Pro charger but more recently it has been limiting the charge to 1.4KW. I tried it on a friend's Type 2 Tesla charger and it was the same issue. It has worked fine on high speed chargers. I took it to Kia and they said the car was working fine/settings all normal, plus they didn't have a problem charging on their garage charger. Have you progressed this further with Kia?

The dealer has had the car since 31st Jan - and every time they put it on charge (both a 7kw charger and an 11 kw charger) it has charged without issue. I am meeting the general manager tomorrow morning - not sure where to go with this. They have said I have provided enough data to show them that there is a problem - but unless the fault shows up when they have the car to charge Kia UK won't let them replace any parts. Rock and a hard place!

 

[ForestBev]

I am going to ask the dealer to work with me and approach Kia UK as there is clearly an issue

 

[ForestBev]

In my HV Analytics, it only gives date/start time/kWh used during the session/cost. Where did you find out what the car is pulling?

In my HV Analytics, it only gives date/start time/kWh used during the session/cost. Where did you find out what the car is pulling?

In the app, the home page shows if the car is charging. Go to the status page and under charging and climate it shows the charging data - i.e. whether charging or not plugged in, plus the kw hour rate it is charging at

 

[ForestBev]

Does the charger have connect app tied into it? If you do try removing it from the link.

Which Tariff are you one?

No - it happens on different chargers and I am only on a standard tariff currently as waiting for a SMART meter to be installed.

 

[ForestBev]

OK I would love to hear what he has to say, as I am about to go back to them - first will try using a couple of other chargers in my neighbour to see if they are being restricted by the car.

We had a long meeting with the general manager yesterday. We have agreed for him to visit us at home with the EV3 demonstrator, and then he is going to put both cars on charge alternately to see if he can replicate the fault. He accepts the data we have provided but his hands are still tied. I may have to write to Kia UK if we don't get any further. We shall see - I'll post an update when there is any news.

 

[ForestBev]

Have you had any resolution to the charging problem? Having what sounds like identical problem with my EV3. Can't get it looked at by KIA for another month! At least it will be charged for the drive to the garage.

Hi PStewart. I thought you might be interested - Wessex general manager been here since 11 am - and we now have definitive proof that it is the car and not the charger. He is going to raise a case with Kia UK technical and also a complaint - I suspect the next step would be to replace the ICCU. Progress at last - but if they replace something and we are still getting problems then I will reject and start again - it has wasted so much time! The trials this morning involved putting my car on and off charge, and then comparing the demonstrator on and off charge. Only after 2.5 hours did the fault show - the demonstrator charging at 7 kwph and mine dropped from 7 to 1.4 on two separate occasions. At least I now have data to prove the issue. I will let you know what comes of the next stage.

 

[ForestBev]

Thank you very much for that. Really useful to have some additional ammunition.

I have been saving screenshots since the issue first arose and have all of them saved with notes in a word document if that might help you. Even though you can't get your car into the garage until April, if you provide this info the garage might do the same - drive their demonstrator to you and compare like for like. Be aware though that it took several hours before we could make the car show the fault. Good luck.

 

[ForestBev]

Be very grateful for anything you have. I've got my own screen shots also. Mine has been dropping to 1.4kw after as little as 10 mins recently.

Happy to share phone numbers and emails so we can share documents if you are happy to do that. Drop me an email at REMOVED. not safe to post emails on public forum. You can PM the member with it if you want iooi

 

[ForestBev]

Great to hear you are making some progress Bev

The fault happened when the general manager was here yesterday. Thank goodness they can now demonstrate that there is actually a fault. I am though concerned at how long they will take to go back and forth between Kia and the OEM to solve this. It is taking up so much time when I should be working. I am going to take some advice today Big Noodle and then move to a resolution.

 

[ForestBev]

I have the same problem and have not yet contacted them. I understand that there is a update fix and recall that might help.

ICCU recall 250036

Thanks - yes I have seen the recall details. This has been so disruptive for me.

 

[ForestBev]

We have just booked our EV3 into our Kia dealer, that has exactly the same problems as yours, they said there was one that was booking in previousl, and it needed a full software update including the ECU and needs to be in for a full day! We will see!

Do keep me posted - I am interested to know if it will work. I have been onto the Kia portal to see if mine is subject to a recall - but it isn't.

 

[ForestBev]

I have the same problem and have not yet contacted them. I understand that there is a update fix and recall that might help.

ICCU recall 250036

Having checked the Kia website my car is not subject to the recall

 

[ForestBev]

Happy to share phone numbers and emails so we can share documents if you are happy to do that. Drop me an email at REMOVED. not safe to post emails on public forum. You can PM the member with it if you want iooi

Thanks moderator iooi - I hadn't thought about the safety of putting my email here. I have now found how to PM

 

[ForestBev]

Parking tickets, fines & parking

Categories - Confused about parking penalties and fines? Get help with all kinds of car parking problems.

forums.moneysavingexpert.com

Read the newbie post & follow the instructions.

Thanks iooi - I appealed the ticket and it was cancelled - thanks for pointing me in the direction of how to respond.

 

[ForestBev]

Good Afternoon. I am about to report same problem on my EV3 GT-s long range. Only had it 2 weeks so early days and on (2times) overnight Octopus/ Zappi it has charged to set levels. My problem is that when I am at home with surplus Solar ( battery full etc) I plug car in on either Eco or Eco+. The Zappi normally charges car with any surplus that it would otherwise send to grid .I was out yesterday but today plugged car in from 8.45am but by 11.45 am the car was only taking 0.5 or 1.3 kws with other surplus going to grid. I then asked Zappi to charge fast but car refused to take the increased level staying at 1.3 or 1.4 kws. I took photos of all the these examples then plugged my wives Corsa E in instead. Car/ Zappi behaved exactly as it should ( and has over last 2.5 years) give surplus to Corsa and none to grid.
There is definitely a problem with the EV3 ICCU behavour and it seems to be time related to being plugged in.
How are you doing?

Hi. My car is currently with the dealership. I have a courtesy car but as it only has a range of circa 200 miles it is a pain - I do a lot of driving for work. I had an email this morning from the garage - copied here. No further forward at the moment. I have asked the garage not to take any action/replace anything without talking to me first.


Thanks for your email.

It is difficult for me to comment on many people having this issue as this isn’t the case for vehicles we have access to, or made aware of. In relation to a recall there is not recall open as you advise but there is an enhancement action issues to retailers, also known as a service action. These are continually written for all vehicles for various aspects similar to a phone update we spoke on when I visited your home. This service action was released last week and would automatically be carried out whether you experienced a concern or not, as every vehicle coming into the workshop are checked for these. These will also happen automatically going forward and as I’d activated the vehicle to allow software over the air (SOTA) the vehicle will advise once these are released.

We have experienced the drop in charging twice whilst your vehicle has been on site and have taking data from your vehicle whilst live (similar to black box flight data) and submitted these to Kia UK. They have in turn extracted information from this recording and are liaising with the Kia factory with this information. This feedback was provided last yesterday so we are awaiting a further response with the next steps. I will keep you update on anything being replaced but at this moment in time we are not at that stage, and I can confirm nothing has been replaced / substituted since the vehicle was brought back in.

 

[ForestBev]

Service action not a recall interesting. Also your vehicle might be allowed to have this ‘ over the air ‘ update Be very interested if it solves anything

I am doubtful that it will solve anything and would be delighted if it does. Having been an EV driver for the last 4 years I am now wondering whether to go back to a hybrid, or even get a PHEV.