Hi Ross, welcome to the forum. How many miles are on your Ceed? What do you know of the car's history?

It could well be the clutch pack has reached 'end-of-life'. But something about your description suggest to me it might be something else like oil contamination of the linings or an actuator or programming/sensor problem.

You say you bought it in January, I would have thought you can reasonably take it back there as - assuming it is the clutch plate - it is highly likely the problem was extant when you bought it.

As for £1,500 to £2,000! I know DCTs are expensive to fix, but even so; perhaps someone with recent experience can help here.

 

Sounds like clutch packs are on their way out but could be the electronics confused so a battery disconnect for an hour then reconnect could bring it back if its just the sensors / programming.
Remember if you disconnect the battery you will need to reset clock / radio etc

 

Morning, Thank you for taken your time to reply.

The car is actually on what I would say is low Mileage for its age, its only on 32 thousand miles and the car has also been serviced every year.

I have spoken to the dealer, and annoyingly I had a full AA inspection on the car to try and take away these issues so now the dealer is saying this issue has started after the sale and is wear and tear otherwise the AA inspection would have spotted the issue.

Strangely, talking about electronics the day it got really bad I did have a passenger in the car we both had our heated seats on, heater was on, steering wheel heater was on could this have affected the electronics then?

Thank you again for your help

Ross

 

Sadly, 32,000 miles is easily enough for a ham-footed driver to destroy a clutch plate(s), be that in a DCT or a manual gearbox And there is a definite technique to driving a DCT in slow traffic which - from what I have read here and on other forums - most drivers are unaware of. In a manual car, at least you get a hint it is going, in the DCT the gearbox just copes with it until it is practically shot.

I'm not so sure the AA would have spotted it, to be fair. Unless they interrogate the OBD data to assess clutch take-up point (I assume the ECU records it). And I'm not sure the very sensible AA inspection you had done absolves the dealer you bought it from of their responsibilities under consumer protection. It might be worth checking the conditions of your AA documents, or may be even contacting them.

Using all the heaters should not affect your gearbox, unless your car has a serious electrical issue.

Definitely, if you feel confident doing it, try 2012venagman's suggestion. If that doesn't work, them I'm afraid you might be into a bit of an expensive time and/or bickering between parties.

Any consumer law wizards on the forum who can help Ross?

 

Consumer Rights Act 2015 states that in first 30 days you are entitled to a full refund if there's a fault. I'm assuming that you purchased in January this year so you've only owned it at most 2 months. After 30 days and less than 6 months the dealer has one chance repair or replacement car. It is up to the dealer to prove that the fault did not exist or you were you were aware of it at the time. Check the AA inspection contract. Did you use credit to pay for the car? If so the credit company is also liable. You haven't stated the age of the car because the age, condition and cost has a bearing on your reasonable expectations of the reliability. Dealers do try to fob you off initially because they know a certain percentage of people won't cause a fuss. Which dealer.? National chain, Kia, small independent?
A few more details of the car and dealer may help.

 

Thank you Captain America, just what I was hoping the forum could offer!

 

Take note of what Captain America says. The supplying garage has a responsibility for 6 months although they will try to wriggle out.

 

Hi all,

Apologise for my late response and thank you for all your help and advice.

Still awaiting on what Kia say the issue is. They where fully booked last week.

As for the car and dealer, the car is only a 2013 plate so is relatively new which is one of the reason I was pretty shocked that this issue has appeared! The dealer was a small independent one.

Thank you for all the legal advice Cap! Got a lot of thinking to do to see where I take this. Waiting to hear/ find out what the issue first. Fingers crossed its a simple easy fix! Probably not though!

thanks again for all your help! I will keep you all updated!

 

Hi there,
if the vehicle is a 2013 plate and today is 2022 that makes it 9 years old so is no longer covered under a KIA warranty irrespective of the mileage covered to date, the only redress is the garage where you bought it from and hopefully will have some form of a guarantee for you considering you only bought it January.

 

Yea, Kia Warranty is over but I wanted to see if Kia will know what the issue is, The local garage near me I have been going to for the last four years looked at the car and couldn't give me a guarantee they can fix it.

As for the dealer I brought it from, there is a small warranty but weirdly they have said if I take it to Kia they wont pay out! They want me to go to a independent garage and not Kia which just waves Red Flags to me. They said Kia will charge too much!

 

Yea, Kia Warranty is over but I wanted to see if Kia will know what the issue is, The local garage near me I have been going to for the last four years looked at the car and couldn't give me a guarantee they can fix it.

As for the dealer I brought it from, there is a small warranty but weirdly they have said if I take it to Kia they wont pay out! They want me to go to a independent garage and not Kia which just waves Red Flags to me. They said Kia will charge too much!

They are dragging their feet and getting you to do the running round. The Consumer Rights Act isn't optional if they feel generous. Have you looked at your home insurance or motor insurance policies. They often include legal assistance. You could send a letter quoting the Act and their obligations to you. Maybe give them 14 days to resolve the problem. Make a detailed record of all correspondence with dates from the start of the fault in case you have to take further action. You certainly should not be paying for a fault so soon after purchase. It sounds like the clutches are worn so could be expensive. Good luck.

 

A 13 plate 1.6 Ceed auto would have the old 4 speed torque convertor transmission?
If so have you checked the transmission fluid level?

 

A 13 plate 1.6 Ceed auto would have the old 4 speed torque convertor transmission?

I think you are wrong there, vengablue; a 2013 Ceed will be a JD generation and the only automatic they came with (to the best of my knowledge) was a six speed DCT. Happy to be corrected!

 

I personally haven't but I would have thought the garage I took it to this would have been one of the first things for them to check? I just assumed it would have been checked.

I will have a look when I get home, Cheers

 

Morning all,

Sorry for lack of update, this has been a very busy period for at work and all this car stuff had to be put to the side, its honestly happened at the complete wrong time.

I took the car to my Local Kia and this is what they cam back with

Carried out investigation into rolling back in gear Tested can confirm continued to check for DTC is found unable to engage second and fourth gear continued to remove gear actuator found gear actuator catches gears okay checked slipping value on the clutch found clutch is slipping causing gear not to be selected requires clutch back to resolve issue will also likely require a flywheel

There quote for repair was honestly outrageous! So I'm getting quotes from local garages now.

Cap, That a good point that you. I will check my home and Motor insurance and see if I can get Legal assistance!

Thanks again

 

Sounds like whoever traded it in knew / suspected the clutch pack was toasted.
As Captain America suggests, the CRA isn't optional although its one thing saying it, its quite another getting a dealer to honour it.
And yeah, main dealer labour rates would be a wallet emptying experience for this type of work.
Can you get the dealer to buy back with a reduction for miles travelled maybe

 

Take note of what has been said, you are asking for quotes from local garages! You have a legitimate full claim with the supplying dealer regardless of what they say. It is their responsibility to repair the vehicle as you have had it for less than 6 months. (or take the vehicle back and refund your money) Stop getting sidetracked. The Consumer Rights Act is there for your protection. Seek legal help if needed, have you a local Council Trading Standards Dept?

 

I drive a 2014 1.6 petrol DCT Ceed with 60k miles. I owned it from 8k miles. It is unfortunate that you had trouble with such low mileage.

How much Kia quoted for repair?

My car is still under warranty (because I bought approved used it threw a full 7-yr warranty) but I am now worried that if I have problem after warranty expires it would cost a bomb if DCT goes wrong!

 

... but I am now worried that if I have problem after warranty expires it would cost a bomb if DCT goes wrong!

To be honest, auto gearboxes of all types are generally expensive to repair, and with good reason as they are hugely complex and take some skill to repair successfully.

 

I think this is just a problem with this gearbox. I have a new Ceed sports wagon with the same box. I have had the same problem a couple of times, ( see my post). Dealer informed me it needed a software update for over revving problem. Job done, car now smoother but slower. I agree it does not instil confidence in car. Hoping to hit the thousand mile mark in next few days! im scared to try a cold start from a steep hill.