Updated Software and Maps (May 2022) and have lost Sat Nav from display

JTKiaCeed · Sep 23, 2022

**UPDATE - SOLVED
Thank you. I bought a faster SD Card, a UHS-1 spec one and it worked. Everything is as expected. I guess the old Kia supplied card couldn't cope with the new update. Thank you all for your help
** UPDATE

I used the online software update tool today, on my MY17 C'eed 2017. I took the SD card out of the car, downloaded the latest UK software and maps and saved the data on the existing SD card. I made sure I chose the right update software for the Compact Gen head unit.

Updated it in the car and all seemed to work, some new features I can see (like the DAB radio has images on, and favourites have changed) however the home screen just has "Starting Navigation, please wait" on the left hand side, and when I go to the main NAV page, nothing is there. It is like the maps aren't there anymore? They appeared briefly for a moment and then the system froze and they disappeared again. They don't seem to want to show up. The map files appear to be on the SD Card as I checked on the computer.

So, is this an issue that only a dealer can sort. I've re-run the update three times and still no maps or navigation display.

Tpd1309 · Sep 23, 2022

Press the tiny reset button by the volume control 🤞🤞

JTKiaCeed · Sep 23, 2022

thanks. I've tried that (my reset button was under the SD card slot). Didn't seem to solve it, all I see is this:

desm52 · Sep 23, 2022

I have a MY2017 and updated to May updated a couple of months ago and it worked for me. I think it was Compact Gen 5. Perhaps try a different SD card.

JTKiaCeed · Sep 23, 2022

Thanks. Do you remember if you used the SD card that was already in the car, or did you use a new SD card for the update?

desm52 · Sep 23, 2022

I used the SD card that was already in these car and it worked ok.

iooi · Sep 24, 2022

The SD card you are using is up to spec that KIa say?

I would get a new card. Could be old one has had it.

JTKiaCeed · Sep 24, 2022

Thanks. I used the existing SD card that originally came with the car.

Would you recommend a new 32GB SD card then for the update?

mr.macspot · Sep 24, 2022

Have you tried re-installing the software package onto the SD card using the update app? It may be worth trying before you purchase a new card.

JTKiaCeed · Sep 24, 2022

Hi

No I haven't tried that yet. I think I will. I selected MY17 C'eed update for Compact Gen Unit as the SD Card in the car said MY17 when originally did it.

The sat nav came on today after 1 min of driving, but when I try to use it, it just hangs the system and doesn't do anything.

I'm annoyed I did the update myself as I thought it would go smoothly.

I'll update once I've tried that.

iooi · Sep 24, 2022

Guess the old Kia ones are a bit slower, & given the size of the maps now.
Given the SD card will have been bounced around in the car for 5 years in your case.
For the sake of £10 it's worth it.

Glad it's sorted.

Zeven-DK · Nov 4, 2023

Hi.
How long time did the update take?
I'm planning to do a update.

MrRob · Jun 22, 2025

Does this just update the maps or the software for the car in general?

Faltwen · Jun 22, 2025

Depends how long ago yours was updated. The first update I did updated the media system but since then it's mostly maps.

Updated Software and Maps (May 2022) and have lost Sat Nav from display

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