[Phill781]

Fortunately, I haven't applied many user setting so I'll give it a go with the reset and reinstallaton of the app.

Many thanks for the help

Phill

 

[Phill781]

So I tried a soft reset first by pressing the little button on the head unit with a pen, de-registered my phone, unistalled and reinstalled the app. I kept the same account so when I logged in my car was listed. I added my phone again but still couldn't connect. So then I did the reset to factory condition on the head unit. I set up my profile again and when I put my phone number in I got the same message, "The phone number is not registered with the Kia Connect app or is not valid."

Have I done something wrong or in the wrong order? What next? I saw on Youtube that it is possible to do a hard reset by pulling the fuse on the head unit. Seems a bit drastic. Any thoughts?

Phill

 

[Phill781]

Well you’ve done everything I would have done, sorry I’m out of ideas. As for pulling the fuse I know it works on the Ford Kuga without any drama but as for the Kia ? Hopefully someone here will pick up your thread and have the answer.

I appreciate the help. There is a Kia dealer not that far away. I may call in to see if they will help although I didn't buy the car from them so who knows !

Thanks

 

[Phill781]

Thanks Tpd1309, it worked.

I had tried variations of 04407xxxxx but I needed that + at the beginning which I had missed. I didn't notice that you could get the + by holding the 0 for a second or two.
Sorted now, thanks
Phill