[macgd016]

They did all that...

And having written to them explaining that they miss advertised the car you bought what have they said?

 

[dubbs5561]

What a saga...!

I bought a Kia Soul from a dealer in Wales. It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

Along i came and bought it because of the very low mileage for a 6 year old car. But it now has the orange engine warning light on. I rang my local Kia but they said they would not repair it without seeing the service record book. First ive heard of this as we were not given one. Reading the 7 year warranty small print it is void if the service schedule is not complete: 1st service at 20 k or 12 months then annually. But the car has only done 20k....but is 6 years old! So not only am i stuffed as it would appear the schedule has been missed...i dont have the required service record book.

Anyone else anything similar? Lost their warranty after missing the schedule or losing the record book?

Have you tried calling kia customer service, they often over rulegarages, let's face it, the dealer warranty repair only gets basic costs so will not always try hard or say no when kia would say yes!! Give it a try, worked with my turbo at 96000

 

[iooi]

Have you tried calling kia customer service, they often over rulegarages, let's face it, the dealer warranty repair only gets basic costs so will not always try hard or say no when kia would say yes!! Give it a try, worked with my turbo at 96000

Can't see it working given there are 2 clear parts of the T/C broken
No proof of service. And unable to prove mileage due to broken speedo. Which is really strange as it must have been through a MOT before the dealer sold it given it was stood for 2 years.

Would like to see the MOT history on this car.

 

[Gunners100]

We have all given the OP good advice on what to do. I don't think their bothered, or it's not true!

 

[macgd016]

Can't see it working given there are 2 clear parts of the T/C broken
No proof of service. And unable to prove mileage due to broken speedo. Which is really strange as it must have been through a MOT before the dealer sold it given it was stood for 2 years.

Would like to see the MOT history on this car.

I agree but we are only being told one side of the story, there is no mention of what the dealer has to say about all of this.

If they are shirking their legal obligations the car should be rejected as others have said but if they are activly trying to resolve the issues let's hear what they are doing.

 

[The editor]

What a saga...!

I bought a Kia Soul from a dealer in Wales. It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

Along i came and bought it because of the very low mileage for a 6 year old car. But it now has the orange engine warning light on. I rang my local Kia but they said they would not repair it without seeing the service record book. First ive heard of this as we were not given one. Reading the 7 year warranty small print it is void if the service schedule is not complete: 1st service at 20 k or 12 months then annually. But the car has only done 20k....but is 6 years old! So not only am i stuffed as it would appear the schedule has been missed...i dont have the required service record book.

Anyone else anything similar? Lost their warranty after missing the schedule or losing the record book?

You can’t blame the manufacturer for this it is clearly a sign on buyer beware, ask the questions and act on the answers you get.

 

[Linkbekka]

You can’t blame the manufacturer for this it is clearly a sign on buyer beware, ask the questions and act on the answers you get.

WE asked the questions. We were not told the whole story....

 

[Linkbekka]

I agree but we are only being told one side of the story, there is no mention of what the dealer has to say about all of this.

If they are shirking their legal obligations the car should be rejected as others have said but if they are activly trying to resolve the issues let's hear what they are doing.

Although difficult to get the KIA dealer to answer my calls I have had replies to emails. The warning light is back on. The car is booked in next week locally for an investigation at a KIA delearship....who have already said they will not honour the warranty as we have no service record. But the original KIA dealer has said if they refuse he will speak to them on the phone.... But no guarantees that will work as the service record book has still not been located by the dealer...and as the car was left unused for two years anyway as someone else said, it is likely that voided the warranty anyway...

 

[iooi]

Sorry but this car needs to go back to original dealer or you are going to end up with a possible bill just for investigation. Which is usually £100+ Either way local garage have said it not covered under the warranty. So will they take the word of another dealer that they will pay? Or will they say you pay & you can claim it back from the selling dealer?

Only way out of that would be if they are part of the same franchise group.

It's only 100 miles.

 

[macgd016]

Sorry but this car needs to go back to original dealer or you are going to end up with a possible bill just for investigation. Which is usually £100+ Either way local garage have said it not covered under the warranty. So will they take the word of another dealer that they will pay? Or will they say you pay & you can claim it back from the selling dealer?

Only way out of that would be if they are part of the same franchise group.

It's only 100 miles.

@iooi is completely right but @Linkbekka seems determined to ignore all the good advice he has been given so we probably need to let him continue to dig the hole he is in.

I'm sorry if this seems harsh but @Linkbekka came here asking for advice but has ignored all of it. As he has been told multiple times the solution is very simple, tell the selling dealer to resolve the warranty issue or refund all monies paid. However, @Linkbekka if you feel that the price you paid was so exceptionaly low that you will keep the car despite missing out on a years manufacturers warranty and having an existing fault on it please don't complain that you have been wronged because until the dealer refuses to do either of the above you haven't been.

Despite your reluctance to take advice I hope you get your car sorted and please keep us updated, I'm sure we will all do our best not to say we told you so

 

[Alanw47]

@iooi is completely right but @Linkbekka seems determined to ignore all the good advice he has been given so we probably need to let him continue to dig the hole he is in.

I'm sorry if this seems harsh but @Linkbekka came here asking for advice but has ignored all of it. As he has been told multiple times the solution is very simple, tell the selling dealer to resolve the warranty issue or refund all monies paid. However, @Linkbekka if you feel that the price you paid was so exceptionaly low that you will keep the car despite missing out on a years manufacturers warranty and having an existing fault on it please don't complain that you have been wronged because until the dealer refuses to do either of the above you haven't been.

Despite your reluctance to take advice I hope you get your car sorted and please keep us updated, I'm sure we will all do our best not to say we told you so

Agreed, we haven’t been told the purchase price, nor do we need to know, but unless it was ridiculously cheap (which should ring its own alarm bells) the missing Service Record combined with having stood unused for 24 months is a Get Out of Jail Free card for any dealer presented with a potential warranty claim. Your advice is sound, either Reject the car and return it for a full refund, or enjoy the bargain and hope there are no expensive faults over the next year [emoji106]