[Gunners100]

OP said main dealer

 

[macgd016]

I am getting a little confused by this thread so I will sumerise my understanding and @Linkbekka can correct me.

1. This 2015/16 Kia Soul was bought by @Linkbekka from a Kia main dealer 100 miles from his home.
2. The car was advertised with a stated (low) mileage and the residual of the Kia Warranty.
3. At some point (presumably as soon as the car was driven away) the ODO meter was found not to be working. The car was presented to a Kia dealer near @Linkbekka home who has determined that the ODO meter had been tampered with so would not repaired it under warranty but that the actual mileage was similar to the recorded mileage. The selling dealer collected the car and repaired the ODO meter.
4. Some time later a yellow warning light has appeared on the dash.
5. The selling dealer has reaffirmed the remainder of the Kia Warranty and given an additional 2 years warranty dealer specific warranty.

If the above is accurate it seems to me that the selling dealer has gone above and beyond their legal responsibilities and have been quite accommodating by picking up the car when the local dealer refused to repair it and has given some extra protection in the form of an extended warranty.

As for the new problem we are short on detail other than the local dealer has refused to look at it without seeing the service book which @Linkbekka does not have. As has been said before the selling dealer has the legal responsibility to repair the car so in the first instance they should be contacted, informed of the fault and asked how they want to proceed. If they recommend taking it to @Linkbekka local dealer for a warranty repair it is for them to resolve the service book issue and from what we have been told so far I see no reason why they wouldn't.

Now this is pure speculation on my part but unless the back story is a complete fabrication (and I don't for one minute think it is) I suspect the local dealer just didn't want to repair the ODO meter, after all they have said the actual mileage is only a few hundred more than the recorded mileage so why would anyone have tried to clock a low mileage car. From what has been aired in other posts there seems to be a reluctance from some dealers to carry out warranty work on used cars sold by another dealer but the reason seems unclear.

Personally I would take the view that the selling dealer has sold on a genuine low mileage car but didn't notice the ODO wasn't working pre sale, and why would they, and resolved the problem with least inconvenience to @Linkbekka. When challanged on the incorrect mileage (which they were unaware of) gave an extended warranty as a good will gesture. There is now an undiagnosed warning light which I am sure they will resolve as soon as they are made aware of it.

 

[Linkbekka]

I am getting a little confused by this thread so I will sumerise my understanding and @Linkbekka can correct me.

1. This 2015/16 Kia Soul was bought by @Linkbekka from a Kia main dealer 100 miles from his home.
2. The car was advertised with a stated (low) mileage and the residual of the Kia Warranty.
3. At some point (presumably as soon as the car was driven away) the ODO meter was found not to be working. The car was presented to a Kia dealer near @Linkbekka home who has determined that the ODO meter had been tampered with so would not repaired it under warranty but that the actual mileage was similar to the recorded mileage. The selling dealer collected the car and repaired the ODO meter.
4. Some time later a yellow warning light has appeared on the dash.
5. The selling dealer has reaffirmed the remainder of the Kia Warranty and given an additional 2 years warranty dealer specific warranty.

If the above is accurate it seems to me that the selling dealer has gone above and beyond their legal responsibilities and have been quite accommodating by picking up the car when the local dealer refused to repair it and has given some extra protection in the form of an extended warranty.

As for the new problem we are short on detail other than the local dealer has refused to look at it without seeing the service book which @Linkbekka does not have. As has been said before the selling dealer has the legal responsibility to repair the car so in the first instance they should be contacted, informed of the fault and asked how they want to proceed. If they recommend taking it to @Linkbekka local dealer for a warranty repair it is for them to resolve the service book issue and from what we have been told so far I see no reason why they wouldn't.

Now this is pure speculation on my part but unless the back story is a complete fabrication (and I don't for one minute think it is) I suspect the local dealer just didn't want to repair the ODO meter, after all they have said the actual mileage is only a few hundred more than the recorded mileage so why would anyone have tried to clock a low mileage car. From what has been aired in other posts there seems to be a reluctance from some dealers to carry out warranty work on used cars sold by another dealer but the reason seems unclear.

Personally I would take the view that the selling dealer has sold on a genuine low mileage car but didn't notice the ODO wasn't working pre sale, and why would they, and resolved the problem with least inconvenience to @Linkbekka. When challenged on the incorrect mileage (which they were unaware of) gave an extended warranty as a good will gesture. There is now an undiagnosed warning light which I am sure they will resolve as soon as they are made aware of it.

Before I handed over my 10k I was not told the car had been parked up unused for two years. If I had know that I might have seriously considered backing off as further down the line any kind of problem might occur. Ah, but the warranty will cover it.... Not if i don`t have evidence of the required servicing. And as someone else said being off the road for two years would void the KIA 7 year warranty anyway. The small print on the two year add on also states the car must have evidence of regular servicing. None of this matters, of course, if the car sails through the next three years trouble free.... But just three months in I have an engine warning light on. Might be nowt....or it could be the first sign of something more serious. Either way I ain`t covered for repairs....and that is NOT what I was told when my wallet was emptied. I am thinking of contacting the used car ombudsman for advice... And, yes...my story is true. Worth noting that as a main KIA dealership with many branches they clearly state on their website that all their used cars come with a full service history...and are under 20k on the clock. They had no idea what the mileage was...but were lucky when it was eventually shown as being 19,500 or so miles...

 

[Linkbekka]

I doubt if it was an actual KIA Franchised Dealership, more like a car selling place that sells all makes of cars and also sells KIA models and happen to strike lucky by buying a KIA car and trying to offload it under the idea that with a KIA there is a 7 year warranty without checking the service history until the OP had a problem, then offered a 2 year extension ( which is worthless if it`s a KIA extension as none of the service history tallys up due to a lack of service history..

There may be a way around this for the OP is if the warranty offered is not a KIA warranty but a garage warranty and the garage could get the problems sorted and claim from the garage warranty and not from KIA

It is a major well established KIA dealership with branches throughout the west and Wales. The two year warranty doesn`t kick in until the KIA 7 year expires next March...

 

[macgd016]

Before I handed over my 10k I was not told the car had been parked up unused for two years. If I had know that I might have seriously considered backing off as further down the line any kind of problem might occur. Ah, but the warranty will cover it.... Not if i don`t have evidence of the required servicing. And as someone else said being off the road for two years would void the KIA 7 year warranty anyway. The small print on the two year add on also states the car must have evidence of regular servicing. None of this matters, of course, if the car sails through the next three years trouble free.... But just three months in I have an engine warning light on. Might be nowt....or it could be the first sign of something more serious. Either way I ain`t covered for repairs....and that is NOT what I was told when my wallet was emptied. I am thinking of contacting the used car ombudsman for advice... And, yes...my story is true. Worth noting that as a main KIA dealership with many branches they clearly state on their website that all their used cars come with a full service history...and are under 20k on the clock. They had no idea what the mileage was...but were lucky when it was eventually shown as being 19,500 or so miles...

Have you discussed all this with the dealer you bought your car from? If so what have they said?

 

[Linkbekka]

Have you discussed all this with the dealer you bought your car from? If so what have they said?

They are trying to track down the Service Record Book from the old guy`s relatives....

 

[macgd016]

They are trying to track down the Service Record Book from the old guy`s relatives....

And what do they say about the earning light?

 

[Linkbekka]

And what do they say about the earning light?

Taking the car to a KIA dealership in Bath to investigate. I bought the car 100 miles away so tricky to get it seen by them...

 

[macgd016]

Taking the car to a KIA dealership in Bath to investigate. I bought the car 100 miles away so tricky to get it seen by them...

But have you discussed the issue with them?

 

[Linkbekka]

But have you discussed the issue with them?

It`s a warning light. No big deal I hope... Local place will look at it. I have advised original garage of what I`m doing . They can`t guess over the phone...

 

[macgd016]

It`s a warning light. No big deal I hope... Local place will look at it. I have advised original garage of what I`m doing . They can`t guess over the phone...

Well I wish you well but I would expect the 'local place', even if they diagnose the problem as a good will gesture, won't do any warranty work without the service book.

We have said before the dealer you bought the car from is the only one who has a legal responsibility to sort out your problems so I do not understand why you are even contacting other dealers. As it stands you don't have any warranty and need the selling dealer to sort this out before any warranty work can be done. It really isn't in your best interests to be trying to sort this out yourself, I'm my view you are just muddying the water and making life hard for yourself and for the dealer to help you as well

 

[iooi]

Kia dealer you took it for over the clocks were correct.

Altered mileage
Any repair of a Kia car on which the odometer has been altered or on which the actual mileage can’t be readily determined.

TBH. I would be sending a letter rejecting the car to the dealer you bought from & then turn up with the car a week later to hand it back.

 

[Gunners100]

It`s a warning light. No big deal I hope... Local place will look at it. I have advised original garage of what I`m doing . They can`t guess over the phone...

The car was mis sold to you, it was not sold as a Kia approved/assured car as their policy promises, write/email to the selling dealer with proof of sending rejecting the car under the CRA 2015
I have read and followed many of these cases and the dealer has always had to refund in full
see here Issue with "BMW approved used" purchase. - Page 1 - Speed, Plod & the Law - PistonHeads UK

 

[Linkbekka]

The car was mis sold to you, it was not sold as a Kia approved/assured car as their policy promises, write/email to the selling dealer with proof of sending rejecting the car under the CRA 2015
I have read and followed many of these cases and the dealer has always had to refund in full
see here Issue with "BMW approved used" purchase. - Page 1 - Speed, Plod & the Law - PistonHeads UK

Yes, I understand I could go down that road....but the car has only done 20k. It looks brand new TBH. Perhaps I just have to accept I have no warranty on it and treat it like any second hand car. Hope for the best and just pay up if or when it goes wrong...

 

[macgd016]

Yes, I understand I could go down that road....but the car has only done 20k. It looks brand new TBH. Perhaps I just have to accept I have no warranty on it and treat it like any second hand car. Hope for the best and just pay up if or when it goes wrong...

Yes of course if you want to keep the car you could do that or you could go about it the right way ......

Write (do not call) to the sales director, explain that when you bought the car it was advertised as having xxx miles and the remainder of the Kia warranty, you have now found that this is incorrect as there is no service record and due to a broken ODO the mileage is unknown. For these reasons the car was falsely advertised which gives you grounds to reject the car, however, provided he can resolve the Kia warranty and current warning light problem your preference is to keep the car. It is possible that they are unable to resolve the issues in which case you should expect a full refund or a cash settlement. This is all perfectly simple, this is a main Kia dealer not a back street trader so they will respond quickly and professionally to you.

Or you can continue to knock your head against a brick wall and keep a car that may cost you a lot of money, its your choice but the members here have given you good advice its up to you whether you take it

 

[iooi]

No disrespect to the OP. But the whole 100 miles distance from selling dealer is a chance anyone takes. It makes life a lot harder. When problems crop up.
Lets face it a 6 year old car is going to be in the area of issues due to it's age.
No mention has been made of the MOT as that should have thrown up the speedo being broken. As We have to take it that the OP had a new 12 months MOT as it had been stood for 2 years. Which should have been picked up when doing a MOT check on the car (you did do one?)
Do you have a copy of the advert?

This has to be a Kia Assured car due to it's age if sold by a Kia dealer.

All Kia Assured Used cars come with an unrivalled peace of mind package guarantee:
Sourced by Kia Dealers
Balance of 7 year warranty with optional warranty extension
Optional roadside assistance from Call Assist
Driveaway Insurance and Excess Return (worth up to £250)

Who is the extended warranty with? As this is not mentioned on Assured car sales

#pagetitle#

#pagedescription#

used-uk.kia.com

TBH. Just like above. If you want to keep the car. Then you can try & negotiate a reduction on the price as a good will gesture. Other than that then the only option is to reject the car.

 

[Old Growler]

What a saga...!

I bought a Kia Soul from a dealer in Wales. It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

Along i came and bought it because of the very low mileage for a 6 year old car. But it now has the orange engine warning light on. I rang my local Kia but they said they would not repair it without seeing the service record book. First ive heard of this as we were not given one. Reading the 7 year warranty small print it is void if the service schedule is not complete: 1st service at 20 k or 12 months then annually. But the car has only done 20k....but is 6 years old! So not only am i stuffed as it would appear the schedule has been missed...i dont have the required service record book.

Anyone else anything similar? Lost their warranty after missing the schedule or losing the record book?

If you bought it from a Kia dealer, did they not service and MOT the car before you picked it up? That would usually be standard practice. They also tend to try to sell you an extended warranty. Was there a reason they didn’t do this? If you haven’t had the car for long, simply return it as faulty.

 

[Babygirl17]

What a saga...!

I bought a Kia Soul from a dealer in Wales. It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

Along i came and bought it because of the very low mileage for a 6 year old car. But it now has the orange engine warning light on. I rang my local Kia but they said they would not repair it without seeing the service record book. First ive heard of this as we were not given one. Reading the 7 year warranty small print it is void if the service schedule is not complete: 1st service at 20 k or 12 months then annually. But the car has only done 20k....but is 6 years old! So not only am i stuffed as it would appear the schedule has been missed...i dont have the required service record book.

Anyone else anything similar? Lost their warranty after missing the schedule or losing the record book?

I agree with all comments regarding kia warrenty is now void give the garage where you brought from a chance to fix if thay refuse call out aa and get them to inspect car infact get them out first then go to the garage to try and resolve all issues if that dose not work you could go to trading standards but this could be a one off for this garage if the garage is dragging there heels be prepared to take them to small claims court keep all communication open with garage if thay do not fix car and small claims it is have everything in wrighting if it’s paper form or email as a just in case if thay want you to pay for it to be fixed ask for an items bill and take the car to another garage to see if thay come up with the same faults but aa is realy good if you need to go to court

 

[Grwashy]

What a saga...!

I bought a Kia Soul from a dealer in Wales. It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

Along i came and bought it because of the very low mileage for a 6 year old car. But it now has the orange engine warning light on. I rang my local Kia but they said they would not repair it without seeing the service record book. First ive heard of this as we were not given one. Reading the 7 year warranty small print it is void if the service schedule is not complete: 1st service at 20 k or 12 months then annually. But the car has only done 20k....but is 6 years old! So not only am i stuffed as it would appear the schedule has been missed...i dont have the required service record book.

Anyone else anything similar? Lost their warranty after missing the schedule or losing the record book?

Let me get this straight, You bought this car from a Kia main dealer and it turns out that the speedo was broken and had been messed around with before you purchased it from them. I am not suggesting that the dealer had anything to do with this BUT they should have picked up on this before they sold it on to you and not only fixed it but also let you know that they had repaired the speedo and why they had done so. If a stated mileage is actually on your purchase invoice and it was sold to you as genuine mileage and warranted, the garage could be liable to not only help fix the vehicle but also, I would think you have a very good case to reject the car altogether and ask for your money back. Main Kia dealers cannot be seen to be selling cars with "dodgy" mileages, there are consumer laws to stop this from happening. Kia UK also would not look kindly on the dealership that might be deemed to sully Kia's good name, as the dealer is a representative of the brand. I think a frank conversation with the dealer principle and possibly the local trading standards and the local papers might be in order.

 

[Linkbekka]

If you bought it from a Kia dealer, did they not service and MOT the car before you picked it up? That would usually be standard practice. They also tend to try to sell you an extended warranty. Was there a reason they didn’t do this? If you haven’t had the car for long, simply return it as faulty.

They did all that...