From what you have described I think that unfortunately any warranty claim is doomed to fail, despite the low mileage. With that in mind you are free to take it to ANY garage that you trust and ask them to diagnose the problem, or indeed a Kia dealer who doesn’t really need to see the service book if it isn’t a warranty claim. Did the dealer you bought it from give you any kind of warranty, apart from the Kia 7 Year Warranty?

 

They assured me I had one year left on the Kia 7 year warranty after the problem with the speedo not working...and when I was told it had been off the road for two years I demanded and got for free an additional two years warranty. But reading the small print on that agreement I doubt they will be eager to pay up if they can find a get-out clause.... Used cars, eh...?

 

Hi & Welcome.

Sadly you are not the 1st or be the last to get caught out by this. Which is the same as pretty much all manufactures warranties.
Car should have had 6 services, not matter how many miles done each year.

How long have you had the car?
Which Soul is it?

Any issues other than the warning light?
Might be worthwhile just taking it to local independent & see what faults are brought up. Could be something very simple & cheap.

 

Thanks, both.

Car was bought in January. Fell for that crazy mileage. Turned out the speedo was broken. So i questioned the garage and they said it happened with the previous owner. So I had no idea what the real mileage was.

I took it to my local Kia dealer and after examination refused to repair it. They said it looked like the speedo guts had been taken out and put back in so they wouldn`t cover it under warranty...!! But their diagnostics did reveal it was only a few hundred miles above the display mileage.

My dealer collected the car and repaired it. But, as I say, the orange engine symbol is now lit up. I guess I will just have to bite the bullet and accept the warranty ain`t ever going to apply and just pay up. but dreading anymore surprises. They have given me a two year extension on the warranty at their garage 100 miles away...so not sure how that will pan out. Might check that small print...

I did study the Kia warranty small print. It says if you have a major engine failure they won`t pay up if the offside rear tyre pressure is 1% under inflated. Clause 67b / 5a states that if you sneeze on the bodywork the warranty is null and void.

I should have been a lawyer...

Thanks. Link

 

I think you’re main problem with the warranty is that it sat unused for 2 years. T&Cs of the warranty are it should be serviced every 10,000 miles (assuming it’s petrol) or every 12 months whichever comes sooner. I can’t really see any way round that. If you belong to the AA you should be able to call them out to the warning light and they can hopefully, at least, tell you what’s causing it. It might just need a blast to clear out the exhaust.

 

RAC advised car is OK to drive with the warning light on and to get it to a garage. They basically said they would come out but not worth it.

 

Your claim is with the dealer who sold the car. They should have sorted the clocks, not expected you to go to Kia. Maybe they tried. Which would explain why Kia would not touch it. Kia would have replaced it at your expense through.
Kia Warranty is over & above your legal consumer rights.

Bodywork warranty requires an annual check.

Look at it like this. Had it have been just about any other manufacture. The car would have been well passed any warranty.

 

Your claim is with the dealer who sold the car. They should have sorted the clocks, not expected you to go to Kia. Maybe they tried. Which would explain why Kia would not touch it. Kia would have replaced it at your expense through.
Kia Warranty is over & above your legal consumer rights.

Bodywork warranty requires an annual check.

Look at it like this. Had it have been just about any other manufacture. The car would have been well passed any warranty.

As @iooi says its the dealer you bought the car from who is legally responsible to you, nothing to do with Kia at all.

From what you have said I would get some legal advice (from your insurance, house or car, if you have their legal protection option, or citizens advice) just so you know your actual rights rather than speculation here.

If as I suspect you find that the dealer has sold you a car that has essentially been clocked take it back, and either demand a full refund or repair the car & give you a discount for selling you a car with more miles than were stated at the time of sale if you are happy with that. They will undoubtedly squirm but hold your ground and remember they may have acted fraudulently, if so they won't want you reporting it to trading standards or whatever they are now called.

One other thing start communication with the dealer by email so there is a written record of what is said

 

Put yourself in the Kia dealers position
A car sold outside dealer network, with no record of regular servicing.
And then you come along expecting a warranty fix for a car that additionally has been stood for two years where all manner of things could have seized / perished etc
Would you fix it under warranty if you were the dealer?

I'm not saying the Kia warranty is as clear as the adverts make out, (and don't get me started on the hire car issues), but they have to put some protection in otherwise they would very soon have any Kia owner with a less than 7 year old car turning up with all sorts of questionable claims.

You aren't the first and won't be the last to get caught in the Kia warranty trap

It might just need an "Italian tune up" if it is something like a sticky EGR (had this with my daughters Corsa)
But as others have said,maybe use an independent garage to read the code (or buy a basic code reader and read it yourself)

Incidentally a low miles car can be worse than a high miler despite what dealers might say. Any low miler needs to have evidence of regular servicing which should ensure things haven't seized or perished.

I would advise maybe run premium petrol / diesel through it. It's possible if you've got old fuel in it that it needs some "champagne" to get things happy again.

 

Car was purchased from a Kia main dealership. But we were not given the entire back story on the car until things stared to go wrong.......

 

How long ago did you buy the car? The consumer rights act means the selling dealer should be helping you out for the first 6 months.

 

The op says he bought in January so it's still well within the 6 months

 

On the service book. I was getting 3rd service today and duly the service stamp was done but they hadn't stamped the bodywork 3rd. I went back in and they said they normally only do that every 2 years. However the previous 2 bodywork years had been stamped. They then stamped it for me.
So should it be every year or the 2 years they are saying ?

 

Well if it was Kia who sold it to you it is down to them as it should have had full service history, take it back to the dealer you bought it from, I assume it was Kia approved?

 

from OP.

It had been owned by an old man who only did about 4k a year...then became ill and couldnt drive. It sat unused for 2 years before the Kia dealer bought it.

So apart from Kia not having a central database.
Unless the dealer that sold it had serviced it. They would never know it's service history unless the book had been stamped.
As well a good guess would be it had not been serviced for the last 2 years, if stood for that period.

 

OP said main dealer

 

I am getting a little confused by this thread so I will sumerise my understanding and @Linkbekka can correct me.

1. This 2015/16 Kia Soul was bought by @Linkbekka from a Kia main dealer 100 miles from his home.
2. The car was advertised with a stated (low) mileage and the residual of the Kia Warranty.
3. At some point (presumably as soon as the car was driven away) the ODO meter was found not to be working. The car was presented to a Kia dealer near @Linkbekka home who has determined that the ODO meter had been tampered with so would not repaired it under warranty but that the actual mileage was similar to the recorded mileage. The selling dealer collected the car and repaired the ODO meter.
4. Some time later a yellow warning light has appeared on the dash.
5. The selling dealer has reaffirmed the remainder of the Kia Warranty and given an additional 2 years warranty dealer specific warranty.

If the above is accurate it seems to me that the selling dealer has gone above and beyond their legal responsibilities and have been quite accommodating by picking up the car when the local dealer refused to repair it and has given some extra protection in the form of an extended warranty.

As for the new problem we are short on detail other than the local dealer has refused to look at it without seeing the service book which @Linkbekka does not have. As has been said before the selling dealer has the legal responsibility to repair the car so in the first instance they should be contacted, informed of the fault and asked how they want to proceed. If they recommend taking it to @Linkbekka local dealer for a warranty repair it is for them to resolve the service book issue and from what we have been told so far I see no reason why they wouldn't.

Now this is pure speculation on my part but unless the back story is a complete fabrication (and I don't for one minute think it is) I suspect the local dealer just didn't want to repair the ODO meter, after all they have said the actual mileage is only a few hundred more than the recorded mileage so why would anyone have tried to clock a low mileage car. From what has been aired in other posts there seems to be a reluctance from some dealers to carry out warranty work on used cars sold by another dealer but the reason seems unclear.

Personally I would take the view that the selling dealer has sold on a genuine low mileage car but didn't notice the ODO wasn't working pre sale, and why would they, and resolved the problem with least inconvenience to @Linkbekka. When challanged on the incorrect mileage (which they were unaware of) gave an extended warranty as a good will gesture. There is now an undiagnosed warning light which I am sure they will resolve as soon as they are made aware of it.

 

I am getting a little confused by this thread so I will sumerise my understanding and @Linkbekka can correct me.

1. This 2015/16 Kia Soul was bought by @Linkbekka from a Kia main dealer 100 miles from his home.
2. The car was advertised with a stated (low) mileage and the residual of the Kia Warranty.
3. At some point (presumably as soon as the car was driven away) the ODO meter was found not to be working. The car was presented to a Kia dealer near @Linkbekka home who has determined that the ODO meter had been tampered with so would not repaired it under warranty but that the actual mileage was similar to the recorded mileage. The selling dealer collected the car and repaired the ODO meter.
4. Some time later a yellow warning light has appeared on the dash.
5. The selling dealer has reaffirmed the remainder of the Kia Warranty and given an additional 2 years warranty dealer specific warranty.

If the above is accurate it seems to me that the selling dealer has gone above and beyond their legal responsibilities and have been quite accommodating by picking up the car when the local dealer refused to repair it and has given some extra protection in the form of an extended warranty.

As for the new problem we are short on detail other than the local dealer has refused to look at it without seeing the service book which @Linkbekka does not have. As has been said before the selling dealer has the legal responsibility to repair the car so in the first instance they should be contacted, informed of the fault and asked how they want to proceed. If they recommend taking it to @Linkbekka local dealer for a warranty repair it is for them to resolve the service book issue and from what we have been told so far I see no reason why they wouldn't.

Now this is pure speculation on my part but unless the back story is a complete fabrication (and I don't for one minute think it is) I suspect the local dealer just didn't want to repair the ODO meter, after all they have said the actual mileage is only a few hundred more than the recorded mileage so why would anyone have tried to clock a low mileage car. From what has been aired in other posts there seems to be a reluctance from some dealers to carry out warranty work on used cars sold by another dealer but the reason seems unclear.

Personally I would take the view that the selling dealer has sold on a genuine low mileage car but didn't notice the ODO wasn't working pre sale, and why would they, and resolved the problem with least inconvenience to @Linkbekka. When challenged on the incorrect mileage (which they were unaware of) gave an extended warranty as a good will gesture. There is now an undiagnosed warning light which I am sure they will resolve as soon as they are made aware of it.

Before I handed over my 10k I was not told the car had been parked up unused for two years. If I had know that I might have seriously considered backing off as further down the line any kind of problem might occur. Ah, but the warranty will cover it.... Not if i don`t have evidence of the required servicing. And as someone else said being off the road for two years would void the KIA 7 year warranty anyway. The small print on the two year add on also states the car must have evidence of regular servicing. None of this matters, of course, if the car sails through the next three years trouble free.... But just three months in I have an engine warning light on. Might be nowt....or it could be the first sign of something more serious. Either way I ain`t covered for repairs....and that is NOT what I was told when my wallet was emptied. I am thinking of contacting the used car ombudsman for advice... And, yes...my story is true. Worth noting that as a main KIA dealership with many branches they clearly state on their website that all their used cars come with a full service history...and are under 20k on the clock. They had no idea what the mileage was...but were lucky when it was eventually shown as being 19,500 or so miles...

 

Kia dealer you took it for over the clocks were correct.

Altered mileage
Any repair of a Kia car on which the odometer has been altered or on which the actual mileage can’t be readily determined.

TBH. I would be sending a letter rejecting the car to the dealer you bought from & then turn up with the car a week later to hand it back.

 

No disrespect to the OP. But the whole 100 miles distance from selling dealer is a chance anyone takes. It makes life a lot harder. When problems crop up.
Lets face it a 6 year old car is going to be in the area of issues due to it's age.
No mention has been made of the MOT as that should have thrown up the speedo being broken. As We have to take it that the OP had a new 12 months MOT as it had been stood for 2 years. Which should have been picked up when doing a MOT check on the car (you did do one?)
Do you have a copy of the advert?

This has to be a Kia Assured car due to it's age if sold by a Kia dealer.

All Kia Assured Used cars come with an unrivalled peace of mind package guarantee:
Sourced by Kia Dealers
Balance of 7 year warranty with optional warranty extension
Optional roadside assistance from Call Assist
Driveaway Insurance and Excess Return (worth up to £250)

Who is the extended warranty with? As this is not mentioned on Assured car sales

#pagetitle#

#pagedescription#

used-uk.kia.com

TBH. Just like above. If you want to keep the car. Then you can try & negotiate a reduction on the price as a good will gesture. Other than that then the only option is to reject the car.

 

If you bought it from a Kia dealer, did they not service and MOT the car before you picked it up? That would usually be standard practice. They also tend to try to sell you an extended warranty. Was there a reason they didn’t do this? If you haven’t had the car for long, simply return it as faulty.

 

They did all that...

 

I agree with all comments regarding kia warrenty is now void give the garage where you brought from a chance to fix if thay refuse call out aa and get them to inspect car infact get them out first then go to the garage to try and resolve all issues if that dose not work you could go to trading standards but this could be a one off for this garage if the garage is dragging there heels be prepared to take them to small claims court keep all communication open with garage if thay do not fix car and small claims it is have everything in wrighting if it’s paper form or email as a just in case if thay want you to pay for it to be fixed ask for an items bill and take the car to another garage to see if thay come up with the same faults but aa is realy good if you need to go to court

 

Let me get this straight, You bought this car from a Kia main dealer and it turns out that the speedo was broken and had been messed around with before you purchased it from them. I am not suggesting that the dealer had anything to do with this BUT they should have picked up on this before they sold it on to you and not only fixed it but also let you know that they had repaired the speedo and why they had done so. If a stated mileage is actually on your purchase invoice and it was sold to you as genuine mileage and warranted, the garage could be liable to not only help fix the vehicle but also, I would think you have a very good case to reject the car altogether and ask for your money back. Main Kia dealers cannot be seen to be selling cars with "dodgy" mileages, there are consumer laws to stop this from happening. Kia UK also would not look kindly on the dealership that might be deemed to sully Kia's good name, as the dealer is a representative of the brand. I think a frank conversation with the dealer principle and possibly the local trading standards and the local papers might be in order.

 

Have you tried calling kia customer service, they often over rulegarages, let's face it, the dealer warranty repair only gets basic costs so will not always try hard or say no when kia would say yes!! Give it a try, worked with my turbo at 96000

 

Can't see it working given there are 2 clear parts of the T/C broken
No proof of service. And unable to prove mileage due to broken speedo. Which is really strange as it must have been through a MOT before the dealer sold it given it was stood for 2 years.

Would like to see the MOT history on this car.

 

We have all given the OP good advice on what to do. I don't think their bothered, or it's not true!

 

You can’t blame the manufacturer for this it is clearly a sign on buyer beware, ask the questions and act on the answers you get.

 

WE asked the questions. We were not told the whole story....

 

Sorry but this car needs to go back to original dealer or you are going to end up with a possible bill just for investigation. Which is usually £100+ Either way local garage have said it not covered under the warranty. So will they take the word of another dealer that they will pay? Or will they say you pay & you can claim it back from the selling dealer?

Only way out of that would be if they are part of the same franchise group.

It's only 100 miles.

 

@iooi is completely right but @Linkbekka seems determined to ignore all the good advice he has been given so we probably need to let him continue to dig the hole he is in.

I'm sorry if this seems harsh but @Linkbekka came here asking for advice but has ignored all of it. As he has been told multiple times the solution is very simple, tell the selling dealer to resolve the warranty issue or refund all monies paid. However, @Linkbekka if you feel that the price you paid was so exceptionaly low that you will keep the car despite missing out on a years manufacturers warranty and having an existing fault on it please don't complain that you have been wronged because until the dealer refuses to do either of the above you haven't been.

Despite your reluctance to take advice I hope you get your car sorted and please keep us updated, I'm sure we will all do our best not to say we told you so