[ashpole]

As far as I know. For a single phase Zappi.

With Zappi integration, IOG send a series of boost requests to the Zappi. These are always at full power unless the customer has set their Zappi to have a grid limit. IOG do not attempt to control the charge rate.

By looking at the PWM value in the Zappi menus you can see how much power the Zappi is offering the car. 53% indicates full power.

When my charging dropped to 1.4kW the PWM was 53%.
Unplugging and plugging back in after a few minutes did not help.
Suspended IOG and Switching the Zappi to Fast (always on dumb mode) did not help.
IOG started a new session and allocated additional charging slots when I reset to IOG control and Eco+. Still at 1.4kW.
The following day (several hours later) the car was able to charge at full power.
The Zappi charged the Soul at full power either side of EV3 charging.

The proble was not due to the Zappi nor Octopus.

I have no experience of other EVSEs

I’d agree with your conclusion.

 

[clockworks]

Car charged fine last night, full 7kW. The only thing I did was sign into the Kia app - see my other post about the traction battery discharging on the driveway.

I wonder if the 2 issues were linked?

Yesterday was the first time I've seen slow charging and unexplained discharging, and since signing back in to the Kia app, both have stopped

 

[ForestBev]

I called the Kia dealer this morning, and vented my frustration re the fault still occurring on our EV3, and the manager got involved, saying this should not be happening on a brand new vehicle, and said bring the vehicle in immediately as we have just had a brand new 25 plate loan EV3 delivered, you can take that until you car is repaired, it’s an air, but beggars can’t be choosers!
They have admitted that it’s an ICCU problem, that they had on the EV6, and said the ICCU units can be delivered next day, or a few weeks. So at least we have an EV that we can use for now. I will update once we get further news from the dealer.

PS, Anyone that has this issue, I would push the dealer into a corner, it worked for me, so there is no reason it would not work for you.

I wish it were that easy. I reported the fault within 2 weeks of taking collection in December - and although the garage has had my vehicle for more than 6 weeks, it is still not resolved. I am waiting to hear both from them and the finance company to resolve this. I have heard from others that a new ICCU can take 4 to 5 weeks to be delivered. Meanwhile I am driving an Eniro with a smaller battery and nothing like the functionality of the EV3. Good luck - at least you have a decent vehicle to drive whilst you are waiting.

 

[EnglishwithLiz]

Car charged fine last night, full 7kW. The only thing I did was sign into the Kia app - see my other post about the traction battery discharging on the driveway.

I wonder if the 2 issues were linked?

Yesterday was the first time I've seen slow charging and unexplained discharging, and since signing back in to the Kia app, both have stopped

I think there is possibly a link. See my earlier post that highlighted that the only time I have had a charging problem was when everyone got signed out of the Kia Connect App

 

[ForestBev]

I think there is possibly a link. See my earlier post that highlighted that the only time I have had a charging problem was when everyone got signed out of the Kia Connect App

I have been signed into the Kia app all the time - and the garage did not use the app to test the car. As the update that is supposed to be happening tomorrow is on the software I wonder if it is in fact connected to the messages between the ICCU and the app

 

[DirkEV3]

As an impartial observer, and with no horse in this home charging race, has anyone had these issues who is NOT on Octopus Intelligent Go ? It does glaring seem to be a connecting thread in all of the posts.

 

[ForestBev]

As an impartial observer, and with no horse in this home charging race, has anyone had these issues who is NOT on Octopus Intelligent Go ? It does glaring seem to be a connecting thread in all of the posts.

I don't use any apps for charging my car - so it is not just Octopus Go that is the issue - and it has happened when my car is at the garage not connected to an app. The only app I have connected with my charger is EV Energy - but I don't use scheduled charging at all - just plug and charge.

 

[clockworks]

I think there is possibly a link. See my earlier post that highlighted that the only time I have had a charging problem was when everyone got signed out of the Kia Connect App

It does seem like the software update (and being logged out) caused my problems - charge rate dropping, and traction battery discharging while plugged in but not charging.
Both problems in the same 2 day period, and seemingly "fixed" having logged back in. At least, the self- discharging has stopped.

I was using the app pretty much every day to pre-heat the interior. Not done that since the weather has got warmer,, so I didn't notice that I had been logged out.

 

[GCC]

Hi All, update on my EV3, the vehicle was put on charge at 8:30 this morning after sitting at the dealer the weekend, we do have a brand new EV3 loan car, so all is good as far as being mobile is concerned. My app does say pre conditioning of the batteries is recommended, this is on a daily basis, whether I’ve carried this out or not, Not sure if this is normal.
The 7.5kw charger at the dealer was showing a full charge in 5.5 hours at 8:30 this morning then at 10:15 it dropped to 22 hours until 100% charged. I have spoken to the tech to inform him, and emailed him the screenshots of the app showing him this. He did say that he is on a course tomorrow for a couple of days, so may find out more, but he also told me that the ICCU’s that were replaced, some did not rectify the fault, and Kia are looking at all the feedback to see where the issue so I think this is going to be a long and winding road to a solution!

 

[.66899]

Got my EV3 back on saturday after having the ICCU replaced as the car would not charge and drive. Asked about update said they where sure it had been done. However, on trying to charge with my Ohme Home Pro would only charge at 3.86kw. Did get a call to say bring it back as they had just got a recall to update the software. Today, had the update done whilst I waited and now it is charging at maximium rate. Hope this continues as my confidence is low.

Suggest if people are having low charge rates on the AC side/home charger see the dealer for an update.

 

[GCC]

@Geeman - I did have the update carried out a week ago, but the charging problem was still happening, so it is Plan B for me!

 

[OldSwede]

Maybe the charging problem is a problem with all this different charging tariffs and so called intelligent wall boxes.

I have a really unintelligent wall box doing only one thing: charge up to 20kW.
I have a fixed tariff per kWh.
I have 3phase, 20Amps into our home.

The wall box is limited by a load balancing meter to 16Amps, 11kW.

I do always get 10,5kW (limited by EV3?) as long as our home not need more power so the load balancing limits the power to the charger.

Just my thoughts and I’m probable wrong.

 

[DirkEV3]

Maybe the charging problem is a problem with all this different charging tariffs and so called intelligent wall boxes.

I have a really unintelligent wall box doing only one thing: charge up to 20kW.
I have a fixed tariff per kWh.
I have 3phase, 20Amps into our home.

The wall box is limited by a load balancing meter to 16Amps, 11kW.

I do always get 10,5kW (limited by EV3?) as long as our home not need more power so the load balancing limits the power to the charger.

Just my thoughts and I’m probable wrong.
View attachment 33733

Yes, limit by EV3, it can only do 11kwh AC.

I do agree with you, that the common pattern I see are people using some kind of intelligent charging. I've only charged on AC three times, and have had no issues. But I concede that that is a very low number, so I am outside the demographic

 

[GCC]

Yes, limit by EV3, it can only do 11kwh AC.

I do agree with you, that the common pattern I see are people using some kind of intelligent charging. I've only charged on AC three times, and have had no issues. But I concede that that is a very low number, so I am outside the demographic

In my case anyway, it’s the EV3 at fault, as I have not set up intelligent charging yet, and the same issue has occurred at the dealership when they put it on charge. Yes I guess there can be a percentage that are charger related, but not in my case.

 

[ForestBev]

Hi All, update on my EV3, the vehicle was put on charge at 8:30 this morning after sitting at the dealer the weekend, we do have a brand new EV3 loan car, so all is good as far as being mobile is concerned. My app does say pre conditioning of the batteries is recommended, this is on a daily basis, whether I’ve carried this out or not, Not sure if this is normal.
The 7.5kw charger at the dealer was showing a full charge in 5.5 hours at 8:30 this morning then at 10:15 it dropped to 22 hours until 100% charged. I have spoken to the tech to inform him, and emailed him the screenshots of the app showing him this. He did say that he is on a course tomorrow for a couple of days, so may find out more, but he also told me that the ICCU’s that were replaced, some did not rectify the fault, and Kia are looking at all the feedback to see where the issue so I think this is going to be a long and winding road to a solution!

oh dear this does not sound good. Thanks for the update and do keep us posted if you hear any more.

 

[ForestBev]

Hi All, As I feared, the ICCU update (if any) that was carried out at my local Kia dealership 2 days ago has not resolved the charging issue! I put the EV3 on charge last night at 8pm (7.4 kWh charger) with 70 miles of range left, and now at 4am the app shows it charging at 1.4kw, 102 miles of range and 53 hours & 40 minutes until full charge. This is frustrating to say the least, Back to the drawing board. My EV3 was an ex demo with 1,400 miles, it was purchased from a Kia dealership, but I doubt if I have the same rights to reject the vehicle, as someone that purchased a brand new one?

GCC I think your rights are almost the same - this is what Chatgpt says about it
When you buy a low-mileage demonstrator car, your rights to reject the car can be somewhat different from those of purchasing a brand-new vehicle, though there are still significant protections in place.


In the UK (and many other jurisdictions with similar consumer laws), the legal rights for rejecting a vehicle fall under the Consumer Rights Act (CRA) and/or the Sale of Goods Act. Here's how it works:

1. Brand-New Vehicles: If you buy a brand-new car and it has a fault, you are entitled to reject it within 30 days of purchase, as long as the fault is significant (i.e., it doesn't meet the expected quality, performance, or description).
2. Demonstrator or Low-Mileage Vehicles: A demonstrator car (even though it's not technically "new") can still be rejected, but there are some differences. Demonstrators are often considered nearly new vehicles, and if a demonstrator has been used as a display model or for test drives, it may have some wear and tear. However, you are still entitled to reject the car if it has a fault that occurs within a reasonable time after purchase.

The main difference is that the expectation of perfection might be slightly lower with a demonstrator car compared to a brand-new vehicle, due to the fact it's been driven and used by others. But if the car has a significant fault, the Consumer Rights Act still applies, and you should be able to reject it within 30 days.


Key points to keep in mind:

• You have the right to reject the car if it’s not of satisfactory quality, not fit for purpose, or not as described.
• The time window for rejecting a car is generally 30 days from purchase for a full refund.
• After the 30-day window, your options might shift to a repair or replacement, depending on the circumstances.

You should check the specifics of your purchase agreement and any warranty conditions to ensure you're fully aware of your rights in the case of a demonstrator car.

Hope that might be of some help to you

 

[GCC]

GCC I think your rights are almost the same - this is what Chatgpt says about it
When you buy a low-mileage demonstrator car, your rights to reject the car can be somewhat different from those of purchasing a brand-new vehicle, though there are still significant protections in place.


In the UK (and many other jurisdictions with similar consumer laws), the legal rights for rejecting a vehicle fall under the Consumer Rights Act (CRA) and/or the Sale of Goods Act. Here's how it works:

1. Brand-New Vehicles: If you buy a brand-new car and it has a fault, you are entitled to reject it within 30 days of purchase, as long as the fault is significant (i.e., it doesn't meet the expected quality, performance, or description).
2. Demonstrator or Low-Mileage Vehicles: A demonstrator car (even though it's not technically "new") can still be rejected, but there are some differences. Demonstrators are often considered nearly new vehicles, and if a demonstrator has been used as a display model or for test drives, it may have some wear and tear. However, you are still entitled to reject the car if it has a fault that occurs within a reasonable time after purchase.

The main difference is that the expectation of perfection might be slightly lower with a demonstrator car compared to a brand-new vehicle, due to the fact it's been driven and used by others. But if the car has a significant fault, the Consumer Rights Act still applies, and you should be able to reject it within 30 days.


Key points to keep in mind:

• You have the right to reject the car if it’s not of satisfactory quality, not fit for purpose, or not as described.
• The time window for rejecting a car is generally 30 days from purchase for a full refund.
• After the 30-day window, your options might shift to a repair or replacement, depending on the circumstances.

You should check the specifics of your purchase agreement and any warranty conditions to ensure you're fully aware of your rights in the case of a demonstrator car.

Hope that might be of some help to you

ForestBev - Thank you for this, I did in fact look into this, and I purchased the vehicle on the 7/2/25, so rejecting it, is not an option, but I would like to give Kia the chance To repair it, as it is a loverly car, I would certainly accept a replacement like for like if that option was given to me in the event that Kia could not repair the car.
I have just got back from the local Kia dealer, and I spoke to the tech looking at our EV3, he said they have put it on charge several times, and now it just repeats the fault every time, I could actually see this on the app, he is on a course tomorrow for two days, so he said hopefully he will have some news by the end of the week. I will leave them to see what they can accomplish, and hopefully I can update at the end of the week with more positive news. As I said before we do have a new loan EV3, so we are grateful for that at least.

 

[ForestBev]

ForestBev - Thank you for this, I did in fact look into this, and I purchased the vehicle on the 7/2/25, so rejecting it, is not an option, but I would like to give Kia the chance To repair it, as it is a loverly car, I would certainly accept a replacement like for like if that option was given to me in the event that Kia could not repair the car.
I have just got back from the local Kia dealer, and I spoke to the tech looking at our EV3, he said they have put it on charge several times, and now it just repeats the fault every time, I could actually see this on the app, he is on a course tomorrow for two days, so he said hopefully he will have some news by the end of the week. I will leave them to see what they can accomplish, and hopefully I can update at the end of the week with more positive news. As I said before we do have a new loan EV3, so we are grateful for that at least.

Fingers crossed for you.

 

[Ctmuk]

In my case anyway, it’s the EV3 at fault, as I have not set up intelligent charging yet, and the same issue has occurred at the dealership when they put it on charge. Yes I guess there can be a percentage that are charger related, but not in my case.

The fault with OIG is very different it is not to do with rate limiting it’s the charge stopping because the charger wrongly believes the EV is full. This seems to be induced by rapid switching off and on of the charging by Octopus. These errors don’t occur if the car is left to charge continuously.

These EV full issues are occurring with BMW, Mini, Skoda, VW and Mercedes from what I have found out, not just Kia.

When my Kia charges on the Octopus intelligent Go tariff it goes at 7.1kW all the time, it is not throttled.

This slow charging seems to be a Kia issue.

 

[iooi]

The fault with OIG is very different it is not to do with rate limiting it’s the charge stopping because the charger wrongly believes the EV is full. This seems to be induced by rapid switching off and on of the charging by Octopus. These errors don’t occur if the car is left to charge continuously.

These EV full issues are occurring with BMW, Mini, Skoda, VW and Mercedes from what I have found out, not just Kia.

When my Kia charges on the Octopus intelligent Go tariff it goes at 7.1kW all the time, it is not throttled.

This slow charging seems to be a Kia issue.

This is why you should not use any car APP in the links. It is a another lot of software that causes issues.