Hi & Welcome.

Really missing the important bit.
Just which model is it?

As I wonder if this is the issue.

Tensioner Replacement for 1.6 mild hybrid diesel

Had an email from the dealer today : "Recall 200S33 Recall QLe 1.6UIII MHEV - MHSG Tensioner Replacement And Crankshaft Sprocket Bolt Tightening Torque Increase" Will phone tomorrow to arrange the work! Am I right in thinking that I could get this done at any Kia dealer, and not the one I...

www.kiaownersclub.co.uk

Removed the link to claims, as that is US based & no use in the UK.

 

U will have to pay for diagnostics
Why isn't the car under warranty when it was 😟

Kia won't care.

U won't get very far if u have no warranty.
How have u been getting around for 6 months?
Cheap independent could of probably fixed it for a few 100 (£60 labour)

Why have they still got the car if say no warranty and why did they fix parts under warranty then say theres no warranty.

 

Have a read of this

Corona Virus and Servicing

My service and MOT is due in June. I'm a little concerned that my dealer will not be working due to Covid-19. It's a minor service (no oil change) if that's relevant. Can Kia CS tell me what flexibility there normally is regarding the service date? And given these exceptional times, can I...

www.kiaownersclub.co.uk

 

Post #22 is the important bit. Good post Faltwen.

 

We had to buy a car, because of school runs, kids clubs, work and amongst other daily run around. We can't afford 2 cars and they did no supply courtesy car even as a good will. I know it's at their discretion but if they can't fix and there is no time limit, they should have, it's been hard 6 months of chasing, phone call and emails.

First 3 months with GWR but I caught them lying on several occasions about "Master mechanic" is not available ( who seems to be useless as he doesn't know what is wrong with the car), parts not being in stock, I rang their own parts department and the confirmed part was in stock of end of Feb, beginning March. They didn't do any thing with the car for 3 weeks, I know this because after 3 weeks they requested locking nut at 5pm on Thursday to replace the fly wheel, which we dropped of following morning first thing to avoid any delays, hoping the car would be fixed, but after another 3 week, this is was towards end of March, GWR wanted to confirm the warranty and I spoke with their service manager (who's name I will mention just yet), which he didn't and I supplied the details to Kia on 3 of May because GWR Kia hadn't done so. Lucky I took pic of the service manual and since then I am stuck even though I have provided all the proof of COVID 19, why the delay in service, the issue with their engine my search revealed issue with metal chipping in Kia engines, for which there are cases logged in US and Australia. I am compiling research for UK and hope to log a Group Litigation, which is same as "Class action" as mentioned in my post.

GWR on 26 of April gave me a choice of collecting the faulty car or pay £624 for just diagnostic, then whatever the repair cost might be. I read on this forum one user was quite over £10k to replace engine, i shouldn't have to the car was confirmed to be under warranty and proof hass been provided. I have the email GWR. I forwarded the email to Kia as they did cc them in even though I have asked them to do so.

After providing all my research and pushing KIA UK for a resolution the agreed to do the diagnosis as a good will but GWR Kia will not do so as they keep saying Car is out of warranty, even though they are the one who replaced part under warranty after informing the car was under warranty.

I asked Kia UK if the car can be moved to a different garage, as I no longer trust GWR Kia. To make the whole process easier, I requested just pay me for the car and do whatever you like with it as I am Fed up after 7 months with what was our only source of transport.

The wait continue. Thank you for the COVID link, I have that already and I also have these.

Rivervale Leasing

www.rivervaleleasing.co.uk

I want to spread the news of Kia and GWR behaviour to make others aware of what they are about. I have been patient and tried to give them time but now it's getting a bit too much. Hence I am hoping members on this forum come together and address the issue with excuse for voiding Kia warranty and excuse for not fixing a faulty manufacturing defect.

 

So what is kia saying when garage refuses to diagnose.they Probs saying not our problem

 

My last update was yesterday evening, hence, I started the post seeking advice and to see if people are experiencing the same.

I forgot to mention yesterday, when I spoke with the technical Manager at GWR at the end of March, who was adamant to speak to me by the way, it took several calls. He was supposed to have logged a technical case with kia but never did at the end of March as he wanted to confirm Warranty again. Clearly he didn't do it as his team had already CONFIRMED the car was under warranty and they have replaced parts under warranty.

The garage is making excuses so they don't have to do the work. This is a Kia Authorised dealership, who is NOT listening to Kia, that speaks volumes, to me.

I have a feeling there isn't a competent engineer on site, who is able to carry out the work. As mentioned previously the "Master Mechanic" at GWR can't figure out the problem, they spoke with Kia technical which they lied, up until Mid April as they actually don't speak with Kia, That is when I said to Kia and GWR I want everything in writing.

This is around time I got through to Kia Technical by chance around mid April. First he was defensive, how did you get through to this line? asking questions, which, as soon as I asked, can you just provide me with the technical case number? He changed is tone and actually listened. The following day, the case was finally logged.

Kia agreed to do the £624 diagnostics 2 weeks ago, as good will, but if a fault if found with the engine and it's not a manufacturing defect I would have to pay for the repairs. The work would NOT be done under 7 year warranty.

Why would I do anything to my only form of transport and with little ones in the house? Why would we self inflict such a headache.

Who is going to stop the dealer GWR from just turning around and saying it's NOT a manufacturing defect and I have to pay. I DO NOT TRUST THIS DEALER ANYMORE. Even the service Manager lies.

We bought the car and spent a little extra even though we could not afford and had to borrow money to buy the car. We thought we would be safe with the 7 year warranty, if such issues that were arise. The car had a Major service at WLMG Kia 10 months after having bought the car and over £300 in December, even though the car was faulty but I didn't want them to use that as an excuse, which they clearly are doing.

GWR are still not willing to do the work. I requested the car be moved to a different Kia dealership, as I already had to have it recovered to 2 different Dealerships.

I am not looking to go from dealership to dealership, until I have a fixed car. Kia advised the case would start all over again. I do not want to spend another 6 or 7 months on this and go through the stress, constant lies.

I need some help from Kia owners with the online petition I am preparing and hoping to spead the word and hope people sign up to the petition. As Kia and dealership need to listen and not make excuses when it come to such cases.

I will post a link on the forum, please help informing users and advising people with similar issues with warranty by signing up

Thank you

 

6 months is brutal. I reckon we r the minority with problems and kia dealerships. Most people I read on here praise the service and sales with waves and smiles they get walking into a kia garage. If its only an Eml light I'd drive it to another dealer cuz ur dealer ain't budging..

 

A couple of points.

GWR do not approve any warranty work. It goes to Kia for approval, so if GWR are not doing any investigation & providing evidence. Then Kia have nothing to approve.
You still have not answered my previous question over just which Sportage you have? Or in reality just what the issue may be.
Simply EML came on means nothing really. There must have been some symptoms prior to it coming on.

Final point.
Please DO NOT post the same over several sections. One thread is enough.

 

Gwr refuse to look at it cuz its not under warranty. Kia says its under warranty. Kia says they will pay for diagnostics Gwr still refuse says its not under warranty

Maybe gwr got declined from the warranty department

 

But either way this is the worst communication I've seen for a major issue between a billion dollar company and a probably a £1 million worth dealer.
I see no other forums complain about warranty and communication and waiting times like kia

 

It's a 2017 Kia Sportage 1.6 GDI petrol Turbo, all wheel drive.

The car started driving rough on the day and in the evening the car had the light come.

I posted on the other link and places a note at the top to make others aware. As I have seen other examples. But if here is sufficient let's see.

 

Well after providing all the government links, their own links and details the agent I am speaking with should have or at least hoping has checked/ run all the checks with their warranty department within Kia.

 

Does anyone have a number for the warranty department please? I only can find 03332022990 and as the other post on the other topic was close by iooi I am unable to ask on that

Thank you

 

Might be better to send a Private Message to @Kia Customer Service

Details of how to in my Sig.

 

If it was me and kia was saying its under warranty I'd be getting the service manager and getting him to fix it if he still says its not under warranty he must know something.

I'd get kia to phone the dealer saying its under warranty. If he still refuses I'd phone another dealer asking if its under warranty and get them to fix it. Should take a couple of days? If no I'd go to an independent garage and ask whats wrong could be something simple.
If not I'd reset the Eml light and sell it..

 

If it was me and kia was saying its under warranty I'd be getting the service manager and getting him to fix it if he still says its not under warranty he must know something.

I'd get kia to phone the dealer saying its under warranty. If he still refuses I'd phone another dealer asking if its under warranty and get them to fix it. Should take a couple of days? If no I'd go to an independent garage and ask whats wrong could be something simple.
If not I'd reset the Eml light and sell it..

That's very nice of you. Perhaps you'd be happy to buy it!

 

Update on the matter. After Kia agreed to underwrite the cost back in May, I approved the diagnosis provided a Kia technical engineer is present, as I do not trust the dealership any longer.

I asked for a update and CC'd Cedric Lynam Kia UK CS Support manager, and CEO Paul Philpott last week didnt hear back so I rang them today

Spoke with Kia CS member TODAY. They flogged me off and said speak to the dealership. Instead of helping Kia UK has become the obstacles.

I spoke to the GM of the dealership who wants to charge me for the work which Kia has already approved to underwrite.

In April just for the diagnosis it was £624 inc VAT now the GM at GWR Kia wants to charge £940 something plus VAT. Instead of helping not the dealership and Kia UK are making matters worst. Going into 9th month.

The diagnosis they do will involve stripping the engine. And if I don't agree to repair cost they will give me back the car in a stripped state. I could not believe what I was hearing. Is that not blackmail?

I need you help on this forum to spread the word of this disgusting behaviour by Dealership and Kia UK.

The issue goes on

 

What is gm saying when u say kia approved it. Obviously its not approved?

 

Is the car under and kind of finance. If so then you got can go to your finance company who technically own the car and get them to sort it.

 

He said he spoke with Cedric Lynam couple of weeks ago and that Cedric had advised him everything will be chargeable to me, contradicting the email sent by Kia UK CS manager, that works under Cedric, not sure if I post the email here or not. Kia UK at this moment and time act and sound like amateurs. Left hand doesn't know what the right is doing, as the saying goes.

But basically I have also spoke to motoring obudsman today to and the person I spoke with was So appalled from the behaviour from both. I have requested for the case to be expedited. The case was logged back in March still awaiting a investigation officer to pick up but who knew they too were this slow.

Today I am considering suing both Kia UK and the dealership for the grief, stress and anxiety this whole situation has caused. This is the reason I would like the spread the word of their behaviour. Thank god I have most of everything in writing. Especially the excuse for late service and why they are not honouring the warranty. That in it self is a different.

I basically asked what would you do if there was back log of cars as Dealership were closed, no engineers to service the cars or awaiting part due yo COVID restrictions to the CS agent at Kia UK, she had no answer. Kept repeating you need to speak with dealer.

I asked if Cedric can call me and to place a note on the system. She said she can't guarantee that. I asked can you place a bit 5 time and asked for email cc me in it and guess what, Nothing

There is a know issue with Kia engine and all the happy people that praise the warranty, wait till something serious goes wrong with the car.

 

Robsportage82 the car is not under Finance we bought the car out right. We borrowed money from family to buy this car. Hoping we would be protected against this type of situation if it were to arise, I am so disgusted with Kia UK

 

You could park on the roadside outside the dealer in question with a sign on it on why the dealer is rubbish.. I know it's not the adult way but they will lose face and it will hit them in the pocket. If i saw someone do that it would put me off that dealer.

 

I don't do social media, but I am planning on setting up twitter, Instagram's and other as they will have far reaching audience, owner/ potential owner. I would like to make everyone possible aware of this disrespectful behaviour from both. So, They don't have to go through what I am currently going through.

This is the reason I joined the forum here hoping people would be able to help.

I need to compile a list of owner who have had the issue with Warranty and the Check engine light.

I need help from members of this forum

 

Quick update on my case which is now closed.

3 weeks ago Motoring Obudsman finally picked up my case after 4 months wait, Within 2 days dealer called me to say the two "Master Mechanic" may have narrowed down the issue to a ECU, which they would replace under warranty. For last 4 month both Kia UK and dealer had told me the car was not under warranty and this delayed the whole process.

The wait for the ECU is 8 weeks, he inform me. I said what other option do I have, as that is just ridiculous, as it may or may not fix the issue. Till thenthey have replaced close to 15 different parts under warranty for a car that wasn't in warranty.

The second option was they would pay me the value of the car I purchased for 2 years and 4month earlier, of which I used the car for about 18 months.

I made a lose as the car has gain value but quickly took up the offer just to get rid of the stress the whole case has caused.

NEVER in my life will I be purchasing a Kia.

Thank you to everyone who responded an tried to help.

Kind regards,
JP

 

Pretty good result they bought a broken car 😂 all under warranty of course how they expect us to drive if they can't fix it for 8 months? These engines r ment to be really good!

 

I’m having this exact same battle with Kia.

 

I’m in a similar position with Kia .. not sure anyone can help but a long story short

18 plate Sportage gt line

failed emissions tests said it’s linked to engine and need to strip down ..

the car missed 19 service but was caught back up with 2 in 20 and then ever since then was done every year since I owned in 2021

i had something fixed with the steering under warranty last year costing 2k..

now I’m being told this isn’t covered under the warranty because service history isn’t all in check but they have fixed other things under the warranty previously because this is engine related it’s not being covered ??

seems strange and a bit odd has anyone had this problem or know where I would stand if I took things further ?

 

i agree with kia u missed a service no warranty
the engine is with oil . the steering is not oil related.
this is why i get it serviced or look for a full dealer service history when buying!

try a car cleaner might fix it

 

Hi & Welcome.

As engine is the main part of the service. That is why the emissions issue will be declined. Kia will say is related or could be to the missed service.
Steering is not something other than maybe a quick inspection, in a service. So would be approved.

 

Even 5 years after the service was missed ?? How can it be down to the missed service in 19 then happen now when it had 2 in 2020 to catch it back up with services ?

or was the 2 in 2020 basically pointless