To those affected by approval delays,
On behalf of Kia Motors UK we would like to apologise for the delay in delivery of your new car. Unfortunately for reasons outside of our direct control we are not able to release your new vehicle for registration at this stage.
This delay is due to completion of the certification process for all new vehicles. All new vehicles are required to complete the world harmonized light-duty vehicles test procedure, known as WLTP. Unfortunately there is a backlog of work at the testing centres, in part the result of restrictions relating to Covid-19, and as a result it is taking longer than anticipated to be able to confirm the results.
We will provide updates via the Kia dealer network as soon as possible and remain optimistic that we will be able to start to release some new vehicles affected by this in December. Given the uncertainties over the exact dates and since this remains outside of our direct control we are advising our dealer partners and customers that registration may not be possible until early January, and so to plan for delivery in the New Year.
Please accept our apologies for the delay, disappointment and frustration resulting from this issue.
Kind regards
Kia UK