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Discussion Starter · #1 ·
Hi, we recently bought a 2017 Sportage Diesel. One of the selling points for the Kia was the length of warranty. The car was sold by a main dealer, not Kia and listed with full service history. As it turns out this is not the case so we are deciding whether to return the car with the fear the warranty will be void.

Kia UK customer service, they tell me the car needs to be serviced every 12 months or 20k miles. However, I have spoke to 3 Kia garages and they all say this is not true. It's every 24 months or 20k whichever comes first. In-between those years it only requires an inspection.

The car in question missed the first year service or inspection whoever you believe, then has had a full service on year 2 and another on year 3. It will be due a full service again July this year. If Kia UK are to be believed, missing the first year service might be a problem should anything go wrong down the line. My local Kia garage said it's only missing the 1st year inspection and that shouldn't be a problem. They said to contact Kia UK and get it in writing which sounds solid advice however Kia UK have a different opinion to their own garages!

Can anyone offer any advice please
 

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Kia service schedule for a diesel is 12mths or 20k miles whichever comes first.
Purchasing a vehicle with an incomplete service history is always a gamble re the 7 year warranty. Kia operate the warranty so if they are saying it could be a problem then it is :(
 

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Yeah I'd be wary too. The garages won't be the ones forking out for the warranty if its needed so they won't be too worried. Kia hold the purse strings and theyll make the call so in that regards the garage advice is good to get it in writing but I can't see that happening. Inspection or service or not their paperwork says 12 months or 20,000 whichever is first. I can't see them turning round and contradicting that.
 

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The warranty wouldn't be completely void, but any issues that arise relating to the engine will likely not be covered. My car was advertised by a non-KIA dealer as having the seven year warranty. After purchase I looked carefully and found that one of the services was late (the car was sitting in the dealers waiting to be sold). I did query this with KIA and had the advice above; subsequently I was successful in making more than one warranty claim - one was a door lock and the other the ignition barrel.
 

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Discussion Starter · #5 · (Edited)
Thanks for the replies. I just find it bizarre that actual Kia garages, not approved, contradict what Kia UK say? Surely if my local garage says it isn't a problem, and hypothetically i go there with a major problem, they will honour the warranty as they said its every 2 years. Surely they're not going to go to Kia head office, tell them the problems etc then come back to me and say whether they can do it or not. Surely its upto the garage to assess? I dunno what to do, might just hand it back, i just cannot believe there is such confusion about this. Surely im not the first to experience this with Kia
 

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Well just remember if something minor happens there may be no issue. But for instance in the unlikely event something big happens and your engine needs replaced and its a few thousand pounds worth of warranty work I would be astonished if kia don't check everything to ensure the warranty is intact before they are willing to part with the cash or parts to repair.

If you get it in writing don't worry. I don't think you will but if you don't ask you don't get! Failing that I'd feel there's plenty more 2017 models out there its not worth the risk unless it is suitably priced.
 

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Thanks for the replies. I just find it bizarre that actual Kia garages, not approved, contradict what Kia UK say? Surely if my local garage says it isn't a problem, and hypothetically i go there with a major problem, they will honour the warranty as they said its every 2 years. Surely they're not going to go to Kia head office, tell them the problems etc then come back to me and say whether they can do it or not. Surely its upto the garage to assess? I dunno what to do, might just hand it back, i just cannot believe there is such confusion about this. Surely im not the first to experience this with Kia
Not sure what you mean by the bit in bold, as they are either a Kia garage or not. Only one garage owned by Kia, the rest are franchises, but still official Kia garages.

As to warranty, given that it is Kia that approve & pay for any work. Would you even stand a chance with something signed by dealer?


Backs up what you say. So were you clear with exactly which engine spec etc when you spoke to the Kia rep?

You could try sending a message to Kia Customer service and get their take as they deal with official Kia issues.
 

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Discussion Starter · #9 ·
Sorry I just thought there were Kia garages, then there seems to be independents that are approved by Kia. So you get Kia branded garages that only deal with Kia, then the independent as I call it that deal with Kia, Ssanyong etc.

When I spoke to the Kia garages, they all took the reg and noted it was Diesel and all 3 said it's every 2 years. It's not like it was isolated to an area either, one was in Leeds, the other 2 in the Midlands.

I'm waiting to hear back from Kia customer service. I spoke to he on the phone and they always say it's 1 year. Tried emailing but they only have a webform which errors and does not allow me to attached docs of previous services. I'm waiting for them to email back now so I can get it in writing one way or another.

Thanks
 

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Discussion Starter · #12 ·
Thanks Vengablue, that's exactly what I came across and reference to the Kia garages who disputed it. All seems very strange that they sing off a different song sheet
 

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A copy of the first service stamp page from the Sportage Service Handbook.
Edit: Apologies, I neglected to say it's a diesel engine.
9059
 

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Discussion Starter · #15 ·
I know, I have the log book here myself with the exact same. It's just the garages look at that and say it's not exactly true. It's dependent on how many miles the car covers. If under 11000 a year it only requires an inspection on the odd years and no change of oil filters etc. Either way, I'd expect garages and the manufacturer to be on the same page. None of which inspires confidence in the brand. After all, the garages are certified by Kia. Oh well, live and learn, I'll just send it back, thanks for all your help though
 

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I know, I have the log book here myself with the exact same. It's just the garages look at that and say it's not exactly true. It's dependent on how many miles the car covers. If under 11000 a year it only requires an inspection on the odd years and no change of oil filters etc. Either way, I'd expect garages and the manufacturer to be on the same page. None of which inspires confidence in the brand. After all, the garages are certified by Kia. Oh well, live and learn, I'll just send it back, thanks for all your help though
It written in the book in black and white (well grey & white) and it's on the service schedule from Kia's own web site (post #10). So the choice is something that is written down in Kia documentation or a Kia not-approved dealers verbal say so? I know which I believe.
 

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Discussion Starter · #17 ·
It written in the book in black and white (well grey & white) and it's on the service schedule from Kia's own web site (post #10). So the choice is something that is written down in Kia documentation or a Kia not-approved dealers verbal say so? I know which I believe.
Thats entirely my point Macspot, but to correct your post whether to believe Kia documentation or not-approved dealer, this is not true. All 3 garages are approved Kia dealerships. That is why I'm struggling to believe the inconsistency between the two. Anyway, as said it'll be going back thanks
 

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Thats entirely my point Macspot, but to correct your post whether to believe Kia documentation or not-approved dealer, this is not true. All 3 garages are approved Kia dealerships. That is why I'm struggling to believe the inconsistency between the two. Anyway, as said it'll be going back thanks
Apologies, I must have misread your earlier post. I still prefer to believe the written word.
 

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Sorry I just thought there were Kia garages, then there seems to be independents that are approved by Kia. So you get Kia branded garages that only deal with Kia, then the independent as I call it that deal with Kia, Ssanyong etc.
Not correct IMHO.

There are 5 types of garages.

1. Those owned by the manufacturer/importer. As far as I am aware Kia have only one, Mercedes used to have many as in the past Datsun/Nissan did (until the importer was jailed for fraud and the business closed.

2. The dealers we see all over the place selling new cars, there are Franchised dealers. Some have more than one brand on a site. They are authorised to sell and maintain the brands they sell.

3. Official service centres. They do not sell cars but are able to maintain and carry out warranty work on their specific brand. We have a localish Volvo one, years ago dad used a Renault one mainly because it was closer than the franchised dealer.

4. Specialist independents who have the tools and knowledge to work on specific brands. Locally we have one who deal mostly with BMW, Merc and Volvo. Cannot carry out warranty work but are generally better value than a franchised dealer out of warranty and since they are normally a private concern the owners want to keep customers happy. The owner of the one I mention is ex BMW.

5. Your local garage. They work on anything they get paid for and vary enormously on ability and quality. We had a local one who had an interesting complaints procedure, it involved the boiler room and a couple of hefty mechanics. He closed after he assaulted a CID officer investigating a previous assault.
 

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Types 1, 2 and 3 (as described above) can all be found via KIA's website. Those on category 3 will only appear on the map if you select the servicing category only, otherwise you only see those in categories 1 and 2 - Find your Local Kia Dealer | Kia Motors UK
I am fortunate to have a Category 3 garage near me who have been KIA servicing agents for many years and have a good reputation (as well as being better value than the flashier dealers selling new cars. I note that there is now another such category 3 garage near me - that one used to be a fully franchised dealership (and I remember seeing several poor reviews at the time) but that facility was removed to another garage in another group a few miles away. I shall stick to the one I have used!
 
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