Having ordered a Rio 1.1 CRDi 1, 5 door in white at the beginning of September 2011 I am still no further forward in finding out when I will get delivery.
I have spoken with Kia Customer Service and they can give no indication whatsoever regarding delivery.
My dealer has tried to get Kia to come up with a compromise like supplying a 1.1 air at no extra cost but Kia will not cover the cost.
To say the situation is disappointing is an understatement. Up to this point I have always found Kia to be helpfull and true to their word and that is why I have waited so long in the hope that once again they will pull out the stops and do the decent thing.
Kia are undoubtedly on the up in the U.K.but the management should be mindfull of how quickly a companies fortunes can change when you stop looking after your customers.
So come on Kia, talk to your customers, this situation is your fault reward loyal Kia customers with some good old fashioned service and resolve the problem in a fair a equitable manner.
I have spoken with Kia Customer Service and they can give no indication whatsoever regarding delivery.
My dealer has tried to get Kia to come up with a compromise like supplying a 1.1 air at no extra cost but Kia will not cover the cost.
To say the situation is disappointing is an understatement. Up to this point I have always found Kia to be helpfull and true to their word and that is why I have waited so long in the hope that once again they will pull out the stops and do the decent thing.
Kia are undoubtedly on the up in the U.K.but the management should be mindfull of how quickly a companies fortunes can change when you stop looking after your customers.
So come on Kia, talk to your customers, this situation is your fault reward loyal Kia customers with some good old fashioned service and resolve the problem in a fair a equitable manner.