Hi all, would someone be able to explain the process of map software updating please as I'm not sure if I'm being fobbed off by the dealer (Furrows, Shrewsbury). I took my Jan 20 Picanto X Line S in for it's first service and asked for a map update as the software is not the latest as per a post by KCS. Dealer said there would be a£40 charge but I suggested there is no charge during it's warranty period and they relented but said it would take 2 hours! I also have a Hyundai i30N and said that Hyundai do map updates in 15/20 mins on exactly the same system, anyway I said I'd wait. The car was serviced but was told that the sat nav couldn't be updated as they "didn't have" the latest software and as it doesn't have a SD card (I admit my Hyundai does) it wasn't that simple. On asking when the software would be available I was informed "about Spring". Not being totally aux fait with this system I had no choice but to except what they said. Does this sound right or am I being fed BS? I seem to think if I had handed over £40 extra then it would have been sorted no problem. Thanks.
I can;t give a full answer as all my experiences have been with Sportage's (which have SD cards), but hopefully I can enlighten you on some aspects.
Firstly the map/software updates are free during the 7 year warranty, the fee is for the dealers time.
On my first Sportage they did a service on the morning and started the update on the afternoon. They rang me a tea time to advise me the update hadn't finished and they needed to keep the car over night. When I picked the car up they told me it had completed just after 7 o'clock the previous evening. I asked why so long I was told they had to download the software to their computer, which took a considerable amount of time, before they could load it onto my SD card. The update is in two parts, software first and then maps. On my second update it was two hours, but they already had the update package on their system. Be aware the updates are model and head unit specific, so I guess the garage will only do download when they need to.
The "spring" thing confused me, I suspect they were talking at cross purposes. The current software is 2020 and was released last September, however the updates are usually released the second quarter (April - June) of each year.
