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Discussion Starter · #1 ·
Hi Guys,
After a bit of help and advice, two parts to my thread 1st applies to all car owners, and 2nd current or past tyre fitters.

Background

I had two new tyres fitted yesterday afternoon, brought via “Blackcircles.com” with fitting at my local branch of a UK wide tyre fitting company (no names no pack drill)
I have used these fitters before and had no problems.

This time loads of problems! When I booked my car in, I said car fitted with TPMS valves and could they take care with the alloy wheels during fitting (as I always do). After about 40mins was told tyres fitted no problems.

Normally I would check the condition of the alloys before leaving the site, but because of heavy rain on this occasion I did not.

I have just done a close inspection of the tyres / alloys and found the following faults:-

1) All wheel nuts overtighten

2) One alloy wheel (pic A below) tyre removal lever taken a chunk out of edge of alloy and scuff damaged face of alloy.

3) The other alloy wheel (Pic B below) the fitter obviously did not use the locking wheel nut correctly and it has slipped during nut removal.

I know my car is not worth £50-60 grand, but she is my pride and joy and I take good care of her.

So what do I do now out of these options (or do you have any other options?)

A) Take car back to fitting garage, and speak to manager.

B) Email head office of fitting company.

C) or/and email Blackcircles about the problems.

This section for any tyre fitters out there!

What’s happened here Guys?,

I’ve done manual jobs in the past, and to do a proper job you can take personal pride in takes not longer than in does to do a “bodge job”

Surely alloy wheels have been around long enough for the equipment to have evolved were to change a tyre causes no damage?

Thanking you all that have read through my “rant”, and thanking you in advance for any replies.

Take care, Jim.
8510
8511
 

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Your first move must be to go back to the fitters and see what they say. They might put their hands up and offer a solution so no need to go ballistic just yet.

Not being familiar with Blackcircles - do they sell you tyres and fitting or just the tyres and you arrange and pay for fitting yourself?
 

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Discussion Starter · #3 ·
Your first move must be to go back to the fitters and see what they say. They might put their hands up and offer a solution so no need to go ballistic just yet.

Not being familiar with Blackcircles - do they sell you tyres and fitting or just the tyres and you arrange and pay for fitting yourself?
Hi Turnup,
Thank you for your reply.

Blackcircles offer a choice of both, you can just order a tyre and arrange and pay for your own tyre fitting, or the option I always use which is you pay Blackcircles all inclusive of fitting, balancing etc, and choose your fitting centre out of many choices avaliable.

And as I said I have used this method and this choice of fitters many times before, without any problems.

PPS I forgot to put in my 1st post, that using my own X style wheel brace and long piece of pipe for leverage I have reffited the wheel nuts.
 

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So technically your contract is entirely with Blackcircles but I would still recommend going back to the fitters first. If no joy then raise the matter with Blackcircles as it is they who have legal responsibility.
 
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