[anji]

I opened the sunroofon our 2014 sportage by accident and now it wont close.
When it was inspected by kia in Loughborough they damaged the roof diagnosing the issue and have denied doing this.
Now they are telling us that the whole unit needs changing , The cost is probably 25% of the cars value when new!!!
We have opened the sunroof once since buying the vehicle. Im so angry that they wont admit responsibility for damaging the roof when inspecting. I have managed to get some footage from next doors CCTV which clearly shows one of Loughborough Kia's staff aggressively examining our vehicle

 

[Bigmax1701]

I opened the sunroofon our 2014 sportage by accident and now it wont close.
When it was inspected by kia in Loughborough they damaged the roof diagnosing the issue and have denied doing this.
Now they are telling us that the whole unit needs changing , The cost is probably 25% of the cars value when new!!!
We have opened the sunroof once since buying the vehicle. Im so angry that they wont admit responsibility for damaging the roof when inspecting. I have managed to get some footage from next doors CCTV which clearly shows one of Loughborough Kia's staff aggressively examining our vehicle

What have they damaged?

Most problems are due to lack of lubrication on the tracks but the front brackets can loose the rubber grommets.

Usually the roof will still close with a little help

 

[Captain America]

Hi All, Just an update on the sliding roof. Took it into Kia and only needed cleaning out and new grease to the rails just as goodnews said.

Also when in I had them look at my rear alloy's as they have started to corrode again (second set), Kia said there is another bulletin out on the 14th of this month regarding this issue and therefore cannot proceed with this problem until they receive it.

Thanks again for all your input and will let you know how I get on with the alloy's.

Had a similar problem. The main area to spray grease in is the rubber seal on top next to the roof rails. There is a slit in it. Prise it open slightly with a blunt object and spray grease in the full length. I suppose you could try WD40 but it may run into the head lining

 

[kiabarmy]

This video may help you to locate the problem and/or fix it. My sunroof was stuck shut when I bought the car and this helped me.

 

[bigjames]

Don't use WD 40 it drys out and makes it worst.Best to find out what is wrong and why it needs a complete replacment.

 

[kiabarmy]

Incidentally, I use silicone spray on mine now as it can be used with the straw that it came with and it gets in exactly where you put it and doesn't mark everything. Once I got it going, I just open and close it when the weather allows to keep it in action (much to the sheer joy of my grandson!).

 

[robthedarter]

Hi this is the stuff i use White Lithium Grease always give it a good clean get all the old stuff out first

 

[Jack Daniels]

There may be sunroof specialists in your area that can at least get it closed. If it's too expensive to fix, then disable the roof so that it can't be opened again. Treat the water tight seals first so that they are in the best possible condition prior to closing for the last time.

 

[Chrispy1]

Hi this is the stuff i use White Lithium Grease always give it a good clean get all the old stuff out first

The trouble white the white grease dirt and twigs sticks in it. I always used the silicon spray.

 

[Jack Daniels]

There is a specific grease for the sunroof cables and tracks that dosn't attract much dirt, It is a whitish colour. I believe Renault and Mercedes each have their own, no special name just a part nr.
Putting the wrong lube on can make it messy. I assume that they have their specific lubricants so that their workshops dont use the "wrong" lube.

 

[robthedarter]

There is a specific grease for the sunroof cables and tracks that dosn't attract much dirt, It is a whitish colour. I believe Renault and Mercedes each have their own, no special name just a part nr.
Putting the wrong lube on can make it messy. I assume that they have their specific lubricants so that their workshops dont use the "wrong" lube.

Lithium Grease is what i think they use thats what they used on mine