[ronlcox]

Cee'd 1.6 CRDi LS< 10000 miles- knocking from steering rack when traversing uneven ground, even a manhole or drain cover. Dealership says "maybe a characteristic of the car" We'll check when we get another similar model for service. If latter doesn't knock, then arrange a warranty replacement; if latter does knock, then no action. Given this last "solution", that tells me that there are 2 cars out there with the same problem, and it's an unsatisfactory process. I asked that they called their technical dept, but this was declined. Am I being unreasonable?

 

[Viking Paul]

STEERING KNOCK IS USUALY ANTI ROLL BAR LINKS GET THEM DISCONNECTED ONE AT A TIME AND TRY IF THE KNOCK GOES ITS THE DISCONNECTED ONE THAT AT FAULT very unlikly to be the steering rack over bumps as all the rack does is steer the car

 

[murphwiz]

As paul says, knocking is nomrally caused by anti roll bar links.. seen a few struts give roll bar link sounds.
Also seen rubber doughnut inside column cause some weird and wodernful noises, and a bottom uj.

Whatever it is, your dealer has to fix it, it is not a charecteristic of the cee'd at all.

 

[ronlcox]

Thanks very much. That's a great help.


Ron Cox

 

[ronlcox]

Thanks for your reply and advice.


I'm having difficulty in gettingthis problem resolved and fixed, but your encouaging and I'll battle on



Ron Cox

 

[soul2]

is this in the UK?
if so what dealer?

i find it disturbing to say the least that the dealer won't call Kia on your behalf!

not only do you deserve a level of service but also an amount of respect

i would change dealer

 

[gbooth4787]

Hi there
I have a Pro ceed sport 2l crdi 2009 that develpoed a knock from the steering, the vehicle was returned to the dealer (name and shame ) Edwards kia in worcester in marchthis yearwhere they told me it was the anti-roll bar link arms, i been workshop manager for 8 years now andhad alreadyhad one ofour lads looked at it they suspected shaft UJ or rack.



i alowed them to swop the links knowing it wouldnt cure the fault........and it didnt they then had the vehicle for 3 weeks off and on (without acourtsey car)replacing

<UL>
<LI>shaftUJ twice</LI>
<LI>power steering mortor gearing</LI>
<LI>power steering motor asm (£1400 worth)</LI>[/list]


for the fault to quiet down but not be fixed, since march its been getting louder and louder until i couldnt takeany more andbooked it in to be told "theres nothing wrong with the car thay all knock" i then had a heated conversation with there service rep who said "there is nothing wrong with the vehicle its normal".
i then booked the vehicle in with anotherdealerthe same weekwho had the vehicle oneafternoon and confirmed (via a kia sepcialist ) that the rack is faulty and will need replacing



i was allowed to drive around for 6 months with a rack issue



DO NOT GIVE UP THEY KNOW THIS IS A COMMON FAULT ive found 2 others both like it in worcester

MAKE SURE YOU ALL SHAKE YOUR STEERING WHEEL SIDE TOSIDE

 

[ronlcox]

Thanks evryone.


Dealer at last - 5 visits to make it happen - acknowledges that it's link rods. Hope thy're right. Should be replaced tomorrow so I'll see what happens

 

[gbooth4787]

im finding the problem to be with the dealership not kia they have not qestioned any work, its not put me off kia infact i need to change the car (wifes got a bump that getting bigger) just cant decided between, soul, new sportage or ceed sw, anyway good luck

 

[ronlcox]

Thanks evryone.


Dealer at last - 5 visits to make it happen - acknowledges that it's link rods. Hope thy're right. Should be replaced tomorrow so I'll see what happens

Link rods replaced - now seems OK


Car is OK - Dealer, Customer Service UK and Kia Corporation are all negative. Customer Service UK simply don't know what service means. When there's a problem, it's humans you have to engage with. My experience is that it's simply too much hassle and that's a shame for Kia.



Thanks everyone for your intererst and advice



Ron

 

[Dobienet]

I'm totally in love with my high output Ceed SW CRDi. Handling is superior to my last car (Saab 93 Vector Estate), fuel consumption is fab with an average of 52mpg on a normal week. Tax is only £80 (Saab £420)
Interior fit is great with all the bells and whistles of the Vector.

It's nippy as hell too when it comes onto the turbo.

Ralph.

 

[Dobienet]

im finding the problem to be with the dealership not kia they have not qestioned any work, its not put me off kia infact i need to change the car (wifes got a bump that getting bigger) just cant decided between, soul, new sportage or ceed sw, anyway good luck

Sorry guys. My last post wasn't off topic, it was meant to have this quote in it but digital error (finger trouble and approaching old age) popped up.