I get the feeling that there are many rogue kia dealerships in the system. Kia’s customer care response is one of sort it with the dealership. Out of the closest dealerships I have done servicing or purchase from you do not get what you expect. My first was the purchase of a little picanto 2. The dealership said they would install reversing sensors as part of the purchase. These turned out to be none kia parts . So much for we must use kia parts. (Harrats Wakefield). No joy from complaing. The second most recent was its 4th year service at 14700 miles expecting a similar cost to that of its second service. Here I got a bill for £370. Two charges for brake fluids. Four replacement spark plugs on a three cylinder engine.( not expected till 100,000 mile). An fuel filter which should only be changed if failing. Twice the expected labour costs. Difficult to prove what they have really done as it has had only 2500miles since last service (perry’ Kia huddersfield). Put a complaint in writing but still no response. Warranties and service promise seem like smoke and mirrors.Hello I have just had my car Kia proceed gt 2015 serviced and the dealer said it was in for a 80,000 mile service as it had been over serviced it only has 60,000 8th service in book . The point is they said they done the oil & Filter,changed brake fluid, pollen filter,fuel filter. Got back home checked the brake fluid and it was only half full pollen filter is dirty and coolant is on min. Lifted the back seat and it don't look as if the filter is changed as the cover is dusty..Not a happy bunny rang main dealer they didn't call me back.
After a late reponse the dealership recognised one error in the over charge for tge fourth spark plug, but still did not address why they had chosen to change them in the first place, or that of the lifetime fuel filter. They quoted the super service agreement but at a cost that was £50 higher than that already advertised on the internet for the same dealership.