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Discussion Starter · #1 ·
tried the update from the navigation website today,
put the usb stick in and started the update. go the
question to update pressed on ok,, waited around 10 min, then got the
question that a file could not be opened and now the sat nav is stuck on the
booting image of kia. not responding to any key press, buttons on sat
nav not working and buttons on steering wheels not responding. had the
radio on while performing the update and thats the only thing working
now. stuck on one radio channel and only the volume knob is working...
any help????? cant do the update again, tried but its not reading the usb point.
 

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Super Moderator
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3,637 Posts
Have you tried pressing the reset button - a small pin hole in the facia near the volume knob? The other thing I would suggest is contacting the Customer Support team that is listed on the Navigation Update web site.
 

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2017 GT Line S 1.6 Petrol AWD
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274 Posts
What year car are we talking about? Is it definitely USB to update?
 

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Assuming you have downloaded the correct update from the download site, I really recommend you get in contact with the Update Customer Support team and ask their advice, their contact details are on the update web site.
 

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Super Moderator
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Definitely press reset after removing USB stick. The good news is trying usb update should not do anything as it will not be able to load files. It will only be able to read the sound files in the update.

2015 Sportage will be a SD card & odds on a Gen 2 unit, but could be Gen 1. When you select the files for your car. It tells you what is required to update it, as well as a picture of the head unit you have... See pic below.

USB is only showing from MY21 on.

see this for MY18

Font Rectangle Screenshot Communication Device Software
 
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