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Discussion Starter · #1 · (Edited)
Hi all, sadly sold my Ceed a few years back and miss these forums for the available help, but managed to persuade the wife to buy a 2019 Rio2 with the 1.4 petrol engine.
Used car with only 13k on the clock, immaculate condition inside and out.
Test drive was fine, checked tyres, lights, wipers etc for issues, reverse gear fine- camera coming on etc... never got close enough to anything to check sensors though 😒. We accept the car and take it home. Next morning we head out on a drive and immediately get a check system error when the other half sticks it into reverse... OK back to dealer. Dealer has it for half an hour, starts babbling about one sensor being inop and it stops the whole system with a check system error, theyve switched it off and booked it in for a warranty repair on the sensor. Driving back out of dealers, the wife now notices the parking/brake light staying on... straight back in and dealer now in panic mode, takes car into service depot and they do a " software update" meaning they probably switched off the brake system error by diagnostic and say that the original sensor repair is still on, and not to worry about the brake error as it was a technician that had forgot to do something while they were checking the original sensor issue. It all looked very smoke and mirrors to me.... now when we check our docs we notice that it has no service stamp on 1 and 2 which may have been covid related...as its only done 13k now in its 3rd year and had a dealer stamp on the 3rd service. Is the warranty void? or is their any way the dealer can claim covid as the get out of jail free card for the warranty still to stand?
TLDR - check system warning on reverse sensors, camera still working though, just noticed veh didn't get its service stamped during covid, will this void the warranty?
Thanks in advance.
 

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Discussion Starter · #2 ·
Problem solved !

KCS - you might be interested in the way some of your franchised dealerships are treating customers.

When the sales manager ( acting manager ) at the dealership suggested to my wife that it was fine to drive with the brake system/parking brake warning light faulty , enough was enough.
Suggested that our concerns over the brakes could actually become faulty with no way of knowing it were 'irrelevant' .
The reverse sensors were also faulty and were due to be sorted.
We drove out the forecourt after collecting it at first -and when it started raining - immediately had to goto halfords to buy a rear wiper blade as the rubber was non-existent.

We were being conned into believing there was a manufacturers warranty remaining - ( with services 1 and 2 missed totally on the service book ). So , being unhappy about the vehicle itself , and more importantly about the lack of customer service we rejected the car , and after a very brief showdown and being told we couldnt reject the car and to go and read up some more ( I then made them aware of the facts and their was an immediate u-turn) it was returned for a full refund.

We wouldve gave it a chance , but for the attitude.
 
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