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Its in the handbook how to do this but I've copied it below

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It appears a previous owner has set the code at some point (maybe from new? )
If you don't know it and the "family" don't know it then you'll either need a car audio specialist place or it will need a dealer visit.
 

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Is the previous owner you are in contact with the first owner? ie: has the code been set by a previous "previous" owner and not passed on to the previous owner you are in contact with.
The units come out the factory with security code disabled so at some point during its life "someone" has entered a code and knowingly or unknowingly activated the security code option.

I have to say that I appreciate its an anti theft feature but the Venga radio only fits the Venga due to the dash curvature so isn't swappable with other models. It would need a very specific steal to order thief to bother stealing one of these, especially as they aren't a quick removal either (assuming the thief didn't want to damage the radio).

If you have a local car audio specialist place then they may be worth a try. On my old Nissan (circa 2001), I needed the code (the code card I was given when I bought it was wrong) and dealer said new radio with blank code required but my local audio specialist place were able to extract the existing code.

Also I'm surprised that dealer says new radio as the modern OBD2 connections can often extract details such as radio code. This normally needs the Kia computer or a pro level (ie: expensive!) third party reader.

Just checking on Ebay, I searched Kia Venga Radio and ignoring the usual clutch of Chinese Android units there are a couple of genuine Kia units on there. Obviously if you went this route ask the seller about a code but may be a cheaper option than a new from Kia at megabucks price. Or if not overly concerned about it being a Kia unit, go the Chinese Android route but you will need a wiring loom converter and may lose any steering wheel controls that you have.
 
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