Joined
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34 Posts
Hello,
I was the proud owner of a 2020 facelift Kia e Niro, having unexpectedly got a cancelled order due to Covid19.
We have had a number of new Kia’s in the past and been very happy with them and the service.
I have been lurking on this forum for a long period, as well as Kia Niro speak EV. Did a lot of research, watched all the U Tube videos, reports, test drives and was smitten.
Really happy and pleased with the purchase, and a total difference to driving a fossil fuelled car. Very relaxing and pleasant.
The car is only a matter of months old, is now in the dealership and the replacement part is not available until February 2021, so you can understand my annoyance with this.
Used the UVO app to defrost the car on 1/12/20 which worked very well. A mile up the road the dash lit up with a software EV fault, and the heating stopped working?
Read on the forums, someone had a similar issue, they just turned everything off, fault cleared and has not comeback on since. Tried this and all fine.
Not so mine, the following day took the car out-seemed to heat up very quickly, closely followed by an electrical burning smell. Initially thought this was just because the car was new, and just burning off silicones or assembly type goo? EV fault light lit up, having travelled the grand distance of 1 mile, turned around and went home, and phoned the dealer.
Dealer took the car in the following day. Grand total of 1670 miles, since ownership!
No real contact and the issue seemed to be no one knew what the fault could be, with an exchange of emails between the dealership, Kia UK and Korea. The dealership apologised, and explained the reasons for delay, although this was the receptionist and not the Workshop Manager. No hire car, one was promised, never materialised, and even if they supply one, I am not allowed to take it out of the County, when I had a business trip planned for the following day which was cancelled.
Last contact with the dealership was over a week ago, and nothing more, prior to that I have had to chase them up for an update, as my UVO app keeps telling me its been left with doors open or left unlocked at night time (hopefully in the workshop).
In frustration I have now contacted KIA UK, only to be told whatever the car needs is on back order and not expected until February 2021.
So no car, 2+ weeks, very little contact, no loan or hire car, and possibly no car until February 2021 as it is deemed as a ’safety concern'
To say I am not impressed would be an understatement, not what I expect whatsoever.
I was going to trade it in against a new 4+ model with the sunroof and heated rear seats, but think that option will not be happening now.
I know these cars are relatively new, but have been out since 2019, but there seems to be a total lack of technician expertise when faults arise?
I was the proud owner of a 2020 facelift Kia e Niro, having unexpectedly got a cancelled order due to Covid19.
We have had a number of new Kia’s in the past and been very happy with them and the service.
I have been lurking on this forum for a long period, as well as Kia Niro speak EV. Did a lot of research, watched all the U Tube videos, reports, test drives and was smitten.
Really happy and pleased with the purchase, and a total difference to driving a fossil fuelled car. Very relaxing and pleasant.
The car is only a matter of months old, is now in the dealership and the replacement part is not available until February 2021, so you can understand my annoyance with this.
Used the UVO app to defrost the car on 1/12/20 which worked very well. A mile up the road the dash lit up with a software EV fault, and the heating stopped working?
Read on the forums, someone had a similar issue, they just turned everything off, fault cleared and has not comeback on since. Tried this and all fine.
Not so mine, the following day took the car out-seemed to heat up very quickly, closely followed by an electrical burning smell. Initially thought this was just because the car was new, and just burning off silicones or assembly type goo? EV fault light lit up, having travelled the grand distance of 1 mile, turned around and went home, and phoned the dealer.
Dealer took the car in the following day. Grand total of 1670 miles, since ownership!
No real contact and the issue seemed to be no one knew what the fault could be, with an exchange of emails between the dealership, Kia UK and Korea. The dealership apologised, and explained the reasons for delay, although this was the receptionist and not the Workshop Manager. No hire car, one was promised, never materialised, and even if they supply one, I am not allowed to take it out of the County, when I had a business trip planned for the following day which was cancelled.
Last contact with the dealership was over a week ago, and nothing more, prior to that I have had to chase them up for an update, as my UVO app keeps telling me its been left with doors open or left unlocked at night time (hopefully in the workshop).
In frustration I have now contacted KIA UK, only to be told whatever the car needs is on back order and not expected until February 2021.
So no car, 2+ weeks, very little contact, no loan or hire car, and possibly no car until February 2021 as it is deemed as a ’safety concern'
To say I am not impressed would be an understatement, not what I expect whatsoever.
I was going to trade it in against a new 4+ model with the sunroof and heated rear seats, but think that option will not be happening now.
I know these cars are relatively new, but have been out since 2019, but there seems to be a total lack of technician expertise when faults arise?
