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I have had power steering failure twice. On the first occassion on start up the dasboard warning lights failed to come on but the engine did start up, however the power steering was inoperative.I switched the ignition key on and off several times and then all returned to normal. The second time this fault occurred it was again on start up but this time all the dashboard warning lights came on and stayed on but as with the first time the power steering was not working. My Kia dealer told me after the firsttime that they had found a loose wire and that all would now be well.I am now concerned that this fault could occur whenI am driving at speed round a bend and would lose control due to the sudden failure of the power steering.I also have a wonky fuel guage, a boot floor that collapses if you put your shopping on it and the engine has become very clacky and sometimes sounds like it is pinking.Has any other Venga diesel owner experienced these faults and if so have they been resolved.My local Kia dealer seems unable to solve thse problems and just tells me they will email Kia for advice which according to the dealer Kia Motors servicedepartment do not reply.
 

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IMHO if its a steering problem then the car should not be driven and left at the dealers until they have repaired it. Whilst its off the road they should give you a courtesy car.
Go back to them and demand the above. Some dealers bend over backwards to help but there is the odd ones that need a good kick up the ass

All the best.
 

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Kia Tech ALWAYS reply....

Sounds like you need to use kia assist, get the car taken in, you get a hire car for the uration, and they have to fix it.
 

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Hi there, A software fix is available for the steering problem, and changing fuel to Shell eliminated my clanky engine noise problem.


Ken Jervis Kia in Stoke were very very helpful.
 

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Hello all on this forum. I have just been into my dealer, they have arranged to fix the boot and the rear door and fix the body control module that works the doors. However they say there is no fix on their system for the power system fault. Mine stops working about once a week (twice this one). It normally sorts itself out after you turn everything off and start again. It is worrying and somewhat annoying. If quietman10 has more detailed knowledge of the fix can he let me/us know, ta very much.
 

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I have this problem too but it was whilst I ws driving along. It has happened nearly 6 times to me and once again the garage say they do no know what is wrong with the car but I have nearly crashed a few times. Keep pushing at the dealers to sort this out it seems they are only going to do something if a major incident happens.
 

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mot said yesterday
"The action number is: KCE10-91-C240-YN
Details: Customer Satisfaction (Complaint Base)
Subject: Boot floor side trays replacement<br style=""><br style="">The are other actions:



KCE10-91-C210-YN - Customer Satisfaction (Complaint Base)
Boot shelf (cover)replacement; cars manufactured between 21/06/2009 and 09/07/2010. Condition: the shelf plastic frame is yellow (inside, of course).<br style=""><br style="">
KCE10-12-C220-YN - Engine Mechanical System - Service Action
Fixing of loose coolant hose (at thelower radiator joint)
<br style="">

KCE10-41-C030-YN - Brake System - Service Action
Handbrake: checkout and adjusting


KFE10-14-E110-YN - Fuel System - Field Fix
ECU update (noisy engine operation when accelerating) ""“ diesels only


""¦ and two more(not yet know their No):

1.
trip computer ECU replacing (preventing from random resetting of travel
time, average mpg etc.). Modified ECU is labelled "New AFC".




2. solving problems with different random effects in electronics; water penetrating in A pillars causes pin corrosion at MF11
and MF21 connectors of the electrical system. Fixing consists of
cutting off cables, removing connectors, connecting the cables directly (i.e. without connectors) and protecting resulting joins with heat-shrinkable insulation. The
pillars are then insulated from the water at their bottom section by
self-adhesive foil and protected by injecting wax ""“ this operation needs
disassembly of windscreen wipers and dismantling of windscreen cowl to
get access.VIN range: TMAEH811AAJ000112 to TMAEH812BAJ028826.



Not
all Vengas are affected by above actions(VIN range and production date
should be checked) and actions may vary depending on countries.



"Customer Satisfaction (Complaint Base)" means thet the operation is performed only when the customer complains. Service actions are of course critical."

The last two may be relevant here. Have had the same problem though thankfully not while driving along. "quietman" suggested there was a fix early last year. When I took it in to the dealers they were happy to fix the boot and brake but said no other fix came up on their computer. It has improved lately only had on occurence in the last month.!
 

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Hi all,


I have just booked my Venga in to the dealers for what they call "software upgrades" for the power steering issue and the random resetting of the average mpg on the trip confuser. I'll post the outcome.



Bob
 

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Ok so the update from me is the steering went again in a country road on Friday. Kia took the car back and they have changed the defective power steering column under the warranty. Meanwhile had a hire vehicle which they now say I damaged whilst I had it....will this never end!!!!
 

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My power steerig has failed as well.
Kia Cumbernauld have my car at the moment andclaim this is a first time fault for them and they await instuctions from Kia Technical people.
 

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Its a well known problem, its the heater control unit, see you dealer as there is a TSB for it, for some reason it causes the steering to fail
 

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Hi,


Its something like a Technical Service Bulletin.



My Power steering stopped twice, and it manifests itself as an error code in the diagnostics. I confirm the previous post that it is to do with the heater control module, as my dealer has ordered the spare parts which will be fitted when they arrive.



Hope you get it sorted.



Bob
 

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Hi
Update as promised.

Car was to be ready last monday whenI phoned to arrange collection I was told that the problem had been in the electrics and had been cleared however could they keep it a few days to make sure it didnt show up again,as I had a a Kiassist car I said ok car was ready to collect on thursday.

When I collected it the heater control had been replaced and the power steering was ok. When driving later the car was very cold so I increased the temp, again again and again the heater wasn't working neither was any ofthe air directioning unit or the heated rear window. I arranged for the car to go back in today. On driving home I put my lights on and promptly lost the lighting to the dashboard dials.

Not a good start to my Kia ownership.
 

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Ohhhh dear
kia cars has power steering fault , my sorento steering rack leak as well. No help from kia dealers... so as soon as i fix the fault i part ex to other car, i'ved lost my faith to kia.
 

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Hi Leeds,


I lost my faith in Fords because of endless engine and gearbox oil leaks that the dealer was unable to fix on my new Focus. One was a recall fix that involved holding a vent hose in placewith a cable tie round the injector pipework, because the connector was faulty. Needless to say, it continued to leak. The power steering rack failed on my previous Focus, and Fords were unable to sort out endless problems with the central locking. Both rear wheel bearings failed, one during warranty period and one outside. On a previous brand new top of the range Escort, I had to have a new short engine after 600 miles, and I could steer the car with the throttle due to bad steering joints. It had to have 2 sets of front discs and one set of front hubs due to distortion. Shall I go on?



I came to Kia because of one thing. 7 Year Warranty. If things go wrong, as they do, at least I have that to fall back on. I would not have bought a Venga if I read the forum before, but I now realise that it is a place where we post our negativities. No one cares to read posts about how muchfolk like a car. I've had what everyone else has had and my local dealer is sorting it, and will have to carry on sorting it for a further six and a half years if necessary.



By the way, I love my Venga; I reckonit will be a great car when Kia resolve the niggles.



Good Luck



Bob
 

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Hi bob, you need to know what is included on your 7 year warranty, i read some post somewhere that dealer is trying to get away with warranty work. Kia assist is never been helpful to me when i ask them if i could get a goodwill warranty on my sorento which is had a full service history done by kia dealers, so hopefully they will treat you in good ways.
 

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The Kia service book is pretty specific about what is excluded from the 7 year warranty, from memory its battery (2 years), tyres (manufacturer), clutch and brakes (will cover if manufacturing defect proven), exhaust and dpf (both covered if manufacturing defect proven). That to me is excellent and if they try to get out of anything else they would have trouble worming their way out of it, think the SMMT and Trading Standards would take an interest - Kia have already had to change the wording in the adverts on a small technicality remember.


Our last car was a Focus C-max, had it 5 years and in that time had not a single fault other than rusty locking wheel nuts (dealer tried to worm his way out of it by saying that wheel nuts were trim and trim was excluded -he sorted it anyway). Checked the C-max forum before I bought and if I had taken all the wingers seriously I would not have bought it but I was realistic enough to see past the 20 or so people who appeared to have a grudge against Ford and never regretted the purchase.



Colleague at work has a S-max, handbrake lever broke, dealer would not sort since according to Ford the handbrake leveris trim. I suggested he wait for the MOT since a car cannot fail on trim but can on the handbrake but because his wife uses the car he paid up and moaned for weeks. Ford must love customers like that.



I only wish more people would come on these forums and praise the cars for their good points to balance out the minority of owners with issues. Kia get above average rating in the magazine surveys these days so there must be 1000's of happy customers out there who just keep quiet and get on with life.



For the recordwe have a Ceed 3SW CRDi, had it 6 months and its been everything we hoped. Comfortable, spacious, rattle free (so far), no faults so far, 47 mpg so far but improving every tankfull (showing 52.4 mpgfor the last 320 miles). Only critisism would concern DPF regeration, it takes place every 300 miles exactly regardless of type of use, from experience with my BMW 118D where it never seems to happen its been a bit of a surprise. Dealer and Kia say its normal thus guess that's it.



Every forum on the interweb is populated by more unhappy peoplethan satisfied customers thuis its not just Kia owners.



Paul
 
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