Kia Owners Club Forum banner
1 - 14 of 14 Posts

·
Registered
Joined
·
16 Posts
Discussion Starter · #1 ·
Hey

Has anyone had any paint issues with white kias?

Got a brand new ceed sport wagon ,only done 3k and did have 3 or 4 stone chips, thought I was just unlucky never had that many on a car before . washing it this morning noticed the front bumper by the badge is delaminating and paint under it is start to peel away ,probably the size of a hand.

I've owned numerous cars and never had so many paint chips on 100,000s miles so beginning to think it's just crap paint . Seems to be some FB groups in america with a lot of issues with just the white paint and various law suits.


Anyone else have issues or can advise if I should get the dealer to fix all chips or just the delamtion part ?

Will be ringing in the morning so see what they say .
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #4 ·
thanks both,
booked it to get looked at but they cant see it until 5th May

Ive taken photos, but yer Jack thats my worry they will blame it on something else so i want to be armed as much as i can. Though i really cant see how they can argue against me it is obviously a paint issue.
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #11 ·
What you bought in the past isn't "Arctic White" as used on MY 2019/2020/2021 Ceeds and as such you're comparing apples with oranges.

Its Kia's only zero-cost option on Ceed paintwork. The rest start at about £250 and go up to £500 or so IIRC. That's not solely "inconvenience cost" as they spray a certain percentage each optional colour anyway. Its better paint in most (but not all) cases.

Hence why the car rental companies buy Arctic White - its zero-cost. There's also an argument they like white because its a lot easier to inspect/rip off customers for "damage", but we digress.

Motorpoint take a large proportion of the ex-rentals and over the last couple of years its more likely you're buying something around 12 months old (if its petrol) rather than nearer 6 months. Over the last year its been way over 12 months on many, but how long they were sitting empty is anyone's guess.

None of that really has anything to do with the issue of defective Arctic White paintwork on MY19/20/21 Ceeds though.
The kia white was £250 option for me, the brown was the free one

I do understand what your saying but when you pay £20k for a new car I expect the paint to last at least 10 years !
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #15 ·
Hi all,

After some advise , long story short Kia have come back to me and said the paint delamination was a result of an accident and thus cannot be repaired under warranty.

Kia UK customer service have just told me the decision is final and there is no way to appeal it.

Absolute rubbish the car hasn't been in any sort of accident , how they have come up with that considering its right at the top of the bumper is beyond me .

Does anyone have any advise on how to escalate this?

Thanks
Phil
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #18 ·
Is it possible the car was damaged and touched up prior to you receiving the vehicle?
I did buy it brand new from Allen Kia

but it was sat at the dealers for around 4 months as my collection day was the first day on lockdown all that time ago .
No sign of anything though and the location is right at the top of the front bumper by the bonet so a strange place
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #24 ·
Just to clarify everyone, i have 0 reason to suspect it was the dealer before i picked it up. How Kia have said it looked like the paint was cause of an accident i have 0 idea, i have asked for their reasoning but havent responded yet. I will be taking it to the motor Ombudsman.

Also if you look online the artic white has a lot of issues like this, its very common espcially on the bumpers, guessing due to the plastic, believe theres been law suits in the US.
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #27 ·
Here is an imagine from April, so basically the top clear started to peel away from the top down and then the paint under it started to just flake off .

Still no response from Kia, won't even given me a written response to the reasoning they believe it was damage. Will be reporting to motor and hopefully that will push them .
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #29 ·
Sorry imagine here hopefully
Automotive parking light Car Grille Vehicle Automotive lighting


I've asked the people who examined my car first for the report they sent to Kia, they are a third party company who just do the paint work for Kia so hopefully they are impartial and can do me a good report
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #32 ·
Vehicle Car Grille Wheel Automotive lighting
Car Vehicle Grille Automotive lighting Automotive tire
Automotive parking light Tire Wheel Vehicle Car


Automotive parking light Grille Motor vehicle Automotive lighting Automotive tire

Thanks for you reply much appreciated .

I think some of the issues are from the photos, just to be clear the area is completely smooth, no dents no stone marks either , the bit on the photo must of been a bug mark or something. Attached some extra images from today so hopefully they help .

No warranty work on any of the car at all, still only done 4.5k.
The headlights was just a bit of dirt I think, I've given it a bit of a quick handclean but I have avoided cleaning that area as the paint just wants to chip off .
No overspray I can see inside , photo attached.
Some more photos of lower bumper too

Hope it helps

1 thing I want to add, generally I have about 4 or 5 stone chips around the car as a whole, so Ive either been mega unlucky but I feel the paint work isn't up to scratch to that of previous Cars, generally VW's I've had . Last car I had was a be Passat I did around 60k on it and the paint looked better on that then this car after 3k miles.

The garage who looked at were in Coventry called XL motors . I was advised to go there by Allen Kia who I brought the car from . I have to say they have shown no interest in helping me out , they just keep saying to speak to the xl motors . Tempted to put in a phone call to the manager at the dealers and see if they can help but I doubt it .
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #38 ·
thanks both for your reply. XL motors have said they can send me what they sent Kia so lets see what they say but i have also written to the CEO and see if that helps.

Kia UK didnt mention anything about the dealer, the dealer is as next to useless, doesnt answer the phone or return my phone calls or emails.

KiaSP your info is great but doesnt leave with much confidence i have to say! Sounds to me like basically its, yer this could of been an accident, or it could be crap paint work, but both look they same so we are going to say its an accident so tough luck.

But i agree i am going to start to get nasty now without being rude, thinking some bad reviews and strongly worded emails will help!
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #41 ·
Thanks both you've been a great help

@Kia I didn't mean it in a nasty way I know you are just trying to be realistic .

So I have managed to get the report sent to Kia warranty by XL motors, report states car is in good condition, no signs of any repairs done since it has come out of the factory, and they quoted £800 to repair .

Adds to the question, someone at Kia warranty has seen some pictures and has gone against what their official place they told me to go has said .



Now I don't work in the car industry, but you think you would have to have something concrete to go against what your own specialist say !

Also £800 for an official repair is just not money I'm will to throw away .
 

·
Registered
Joined
·
16 Posts
Discussion Starter · #46 ·
got a reply from the ceo to say i have been assigned an agent but nothing back from them, they did say 2 working days so i expect it today.

Also after leaving a bad review on the dealer they have contacted me and agreed to take a look themselves and submit it back to Kia warranty, so hopefully i will take it to them this weekend.
 
1 - 14 of 14 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top