That is a strange one,it looks like done by the system,I notice you r still running the old software,I recommend doing an upgrade to the latest software wich was released at the end of May.

 

I know. I got a memory card, and downloaded the software etc. Unfortunately I dropped the SD card in a cup of tea, and although I tried to salvage it by putting in a bag of rice, it was ruined. Currently awaiting a new one, so I can try again....
The mark however is there even if car and everything is switched off, as in the first picture....

 

Looks like a scroll bar marker. Does the screen ever need to be scrolled up and down?

 

Have you tried a pressing the reset button?

 

Silly question time, is there a screen protector on it? I would have expected the screen to have a very glossy finish and it looks decidedly matte.

 

I was about to suggest the same thing, looks like an air bubble beneath a screen protector to me

 

Thanks for the replys.
I havnt tried a reset, but would this work even if its there when everything is off do you think. How do you do a reset, and what does it do?
I did think of a screen protector, and air bubble. Couldnt see anything obvious but will have another look tonight. When you press on it, its competely smooth and has no flex in it at all, and you done see the mark move, like a potential air bubble would.
No, screen has never needed to be scrolled up or down.
It was there this morning, but didnt appear as noticeable!!

 

Look at the facia near the ON/OFF/Sound rotary switch, there is a small hole. Push a pen/paper clip gently into the hole and the media system does what I would call 'a soft reset' - in effect it reboots. You shouldn't lose any settings. Might be worth a try.

 

Thanks. Home late tonight and tomorrow so will reset weds. I've had a good look, and cannot see or feel any kind of protecting film. When you run your finger over the area, it's totally smooth which makes me think it's a physical issue behind the glass. It responds to touch in this area as well, but it's so odd it's such a perfect shape.

 

Touch screen layer possibly delaminating from lcd display. Warranty job?

 

3 year warranty on screen.

 

Ive done a reset, no difference. I feel its a physical issue. Its due for a service in a month or so.
Its not affecting functionality, when you touch the area its responsive, but its annoying now ive noticed it. Car is a 68 plate, so may not be covered, but I will push the dealers!!

 

AV is limited to three years or 60k, whichever comes first.

Good luck with the dealer though. 👍

 

Well it's a 68 plate but built 2019. Need the date, but we will see where we go.....

 

It seems to be moving...... I've posted a picture of today's. Compared to original images it's moved up the head unit .....

 

I'm convinced there is a screen protector or there is a delamination between the touch surface and the panel.

Your panel looks very matte - did you buy the car new?

You may find it just works its way out.

 

I've looked and tried to see if there is a screen protector, but can't find anything.... Luckily brother in law works at a dealers, so he's asking the master tech what they think....
Car was a kia demonstrator before I got it. Bought from a kia dealership.

 

If it is a bubble in an as yet undiscovered screen protector, try applying some pressure with your finger just below it and moving your finger up. If it's a bubble you should see it move. I agree with other posters who say the screen looks a bit too matte for there not to be one. The screens are very shiny usually and show up finger prints like crazy, and there's not one to be seen on yours.

 

Thanks. I'll have another look, but I've done the finger press thing, and I can't feel anything and it didn't move.

 

I updated the software, still there. It's moved again, and another one appeared as well. It's moved up again. I've discussed with dealer and they are going to take a look, I sent some pics, they haven't a clue what it might be. It's in for service and mot soon, and for the ECU upgrade recall, they will sort it at that point.. I'll let you know what happens.....
As an aside, I quite like the new look of the software......

 

Its currently at KIA, having service and MOT. They have confirmed there is an issue with the Head unit, but its not covered under warranty. They want £3000 to replace!!!!!!!!!!!! Where the hell do they get this from. It would take around an hour to remove and replace, so approx £2900 for a new head unit, they have to be making this up. Has anyone successfully discussed this with Kia UK? Its certainly not user damage, as its inside the glass. Ill have a discussion with the dealer tomorrow when I pick the car up as they are replacing the B pillar trim, as that what's been causing the rattling under braking.

 

Would be interested to know why it's not covered by the warranty?

 

Audio and navigation units
The original audio and navigation units are covered for 36 months or 60,000 miles from the date of first registration, whichever comes first.

Best bet maybe to see if you can pick up one on ebay. Or get a screen replacement as per this thread.

Kia rio sat nav screen stopped working

Hi, New on here so hello👋. My 2017 kia rio sat nav screen suddenly has got stripes down it and is completely unusable. The screen works as in I can hear the radio and my phone still comes through etc but I have a fuzzy screen so cannot see what to type .Someone told me the screen has de...

www.kiaownersclub.co.uk

 

Thanks. Even if I did pick one up on Ebay, wouldn't it need coding to the car? If they are just plug and play then I may go for it.....

 

So long as it is same model. They are plug & play.

 

So would I. When is a 7 year warranty not a 7 year warranty. This isn't even user damage..... Has anyone ever had this pointed out to them at time of sale if bought from a kia dealership

 

Head Units are only covered for a maximum of 3 years, clearly stated in the Kia warranty. As this Sportage is a 2018 year model this will not be covered.

 

Yep, it's in the manual. And yes, it was mentioned to me at point of sale

 

Fair enough