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Purchased 2017 Sportage 1.7 CRDI GT line at 3 years old and 24,300 miles a year ago. Full Bosch technician Service and MOT on purchase with only advisory being 4 new tyres which were replaced before pick up.
Put car into Kia dealership yesterday for 4th year Service and MOT with mileage now only 30,400
Service examination picked up advisories on front and rear brakes with cost of over £650 quoted which was quite a shock with age and mileage of the car so I decided not to go ahead with those advisories at that time.
Later in the day I received a second call stating vehicle had now failed its MOT based on
1. Rear brake disc such a condition that it is seriously weakened. - £315 cost
2. Offside rear suspension arm pin or bush excessively worn. Trailing arm bush - Warranty work
My brakes have performed efficiently and I have experienced no problems, grinding or noise at all so this has come as quite a shock.
I read expected usage of brake discs should be anywhere between 60,000 to 90,000 miles?.
Added problem now is MOT runs our Friday and dealer informs me the required bush / arm is on back order and doubtful part will be received prior to MOT running out!
Any similar problems with premature wearing of discs / any thoughts on situation would be appreciated.
 

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Added problem now is MOT runs our Friday and dealer informs me the required bush / arm is on back order and doubtful part will be received prior to MOT running out!
How our world has changed ! we have been so used to" just in time" parts delivery no stock is kept on shelf. Now everything is on back order, supermarket shelfs are bare, shortage in building materials, service parts for car are in short supply.
I suppose now we have to get more organised ! dont leave every thing to the last minute, book our mot's early so if it fails we can still use the car (if its safe). always expect a delay and be ready to make alternate arrangements.
 

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Discussion Starter · #3 ·
UPDATE TO ABOVE POST - Sent email to Service Manager yesterday afternoon asking his thoughts based on his experience as to the MOT failure in the circumstances outlined above. I then today phoned the dealership to speak to him and discuss the overall situation.
I am happy to report he today states his technician may have been somewhat 'over zealous' in his MOT failure and that he has personally inspected the braking system this morning and he has now resolved the braking system problem at his own cost.
Still a problem with sourcing the trailing arm bush before my MOT runs out on Friday however the Service manager has now kindly suggested in those circumstances a replacement vehicle could be made available to me, This particular problem appears to be caused by covid created current market forces and does not appear to be not any fault of the dealership..
 

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Full Bosch technician Service and MOT on purchase
Put car into Kia dealership yesterday for 4th year Service and MOT with mileage now only 30,400 any thoughts on situation would be appreciated.

Welcome to the forum, 'Chris14'.

Stating the obvious, that doesn't sound good at all, I'm afraid. Can I presume that your car was purchased from outwith the KIA dealer network? You raise several issues but it is vitally important that the vehicle remains warranty-compliant in so far as servicing by non-franchised garages may well void some claims involving major components, such as engine or turbo damage. As things stand, you don't have any such problems and your suspension arm bush has already been declared a warranty job. However, if the vehicle has been serviced by a non-franchised garage, in the event of a major claim in the future, KIA will wish to see a detailed invoice(s) depicting every part used to ensure that the vehicle has been maintained in accordance with their schedule and specification.

I just wanted to ensure that you are fully aware of the kind of problems that can arise from purchasing a KIA model from non-franchised sources, if indeed that is what you have done. Now that's out of the way, has the KIA dealer offered you a courtesy/loan car during the period your car remains unroadworthy as a result of the MOT failure?

As for the suspension arm bush, that is hugely disappointing to hear that it has to be sourced from Korea or from wherever KIA source their parts outside the UK. The brakes should be easily sorted inside a day at the dealership but could equally be fixed at an independent, such as Kwik-Fit or the like, again easily inside a few hours.

It does concern me that not only are the brakes shot at 30,000 miles but a trailing arm bush is worn out also. Although you mention brakes lasting between 60,000 - 90,000 miles, not many drivers achieve that kind of service from their brakes, possibly the rears but unlikely for the fronts. I'm pretty light on brakes and can attest to having had 62,500 miles from a set of front pads, at which point, I replaced discs and pads all round just because I can and had, at that time, the ability to source spares with trade discount. That said, lots of drivers will get no more than 20,000 - 30,000 miles from their front discs and pads and I have known some who have had as little as 12,000 - 15,000 from their cars.

We don't know how the previous owner drove the car but if he/she was pedal-to-the-metal at every getaway then always late braking, that could account for the premature brake wear and a worn suspension bush, if indeed we can call 30,000 miles premature. I'm sure some other Sportage owners will pop up to provide their (better than mine) experience of your model but you have my sympathy with what you have been surprisingly confronted with since taking delivery of such a popular model.
 

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Further to my last, I have just read your update in post #3 and that really is an unexpected bonus in your situation. I'm impressed by that dealer's service manager!
 

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Dealer service staff are incentivised to "find" work on customer cars.
Take your car there for an MOT, expect some dubious failures.

The only place I trust to MOT my cars is the local council run place - they don't do repairs so have no incentive whatsoever to "find" failures on a car.
 

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Hi Chris,
I have also recently purchased a (late 2016 model, which had a knocking on the rear suspention. It had 65K on the clock, but again this item was replaced under the warranty but my local KIA dealership.- so possibly a known issue? (but should be picked up at most MOT is they started to deteriorate, and KIA are hoping not everyone will call in the warranty claim?)
I can't comment in the brakes, but maybe the previous owned lived at the top of a hill?
 

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In addition to council-run MOT centres there are usually a few privately owned places in each city/town which ONLY do MOT testing.

I used one after my wife got an extortionate quote for fixing "MOT failures" on a Picasso from a Citroen main dealer. Nothing wrong with it other than a couple of advisories on brakes & tyres which he recommended we got done in the next few months.

Turned out that the dealer (Bristol St Motors - AKA Vertu Motors Group) was well known to trading standards (when TS were interested in consumers, long time ago now) for inventing work which didn't need doing. I reported them to DVSA at the time for falsifying MOT results but never heard back - probably because they couldn't care less unless the dealers are passing dodgy cars.
 

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Welcome to the forum, 'Chris14'.

Stating the obvious, that doesn't sound good at all, I'm afraid. Can I presume that your car was purchased from outwith the KIA dealer network? You raise several issues but it is vitally important that the vehicle remains warranty-compliant in so far as servicing by non-franchised garages may well void some claims involving major components, such as engine or turbo damage. As things stand, you don't have any such problems and your suspension arm bush has already been declared a warranty job. However, if the vehicle has been serviced by a non-franchised garage, in the event of a major claim in the future, KIA will wish to see a detailed invoice(s) depicting every part used to ensure that the vehicle has been maintained in accordance with their schedule and specification.

I just wanted to ensure that you are fully aware of the kind of problems that can arise from purchasing a KIA model from non-franchised sources, if indeed that is what you have done. Now that's out of the way, has the KIA dealer offered you a courtesy/loan car during the period your car remains unroadworthy as a result of the MOT failure?

As for the suspension arm bush, that is hugely disappointing to hear that it has to be sourced from Korea or from wherever KIA source their parts outside the UK. The brakes should be easily sorted inside a day at the dealership but could equally be fixed at an independent, such as Kwik-Fit or the like, again easily inside a few hours.

It does concern me that not only are the brakes shot at 30,000 miles but a trailing arm bush is worn out also. Although you mention brakes lasting between 60,000 - 90,000 miles, not many drivers achieve that kind of service from their brakes, possibly the rears but unlikely for the fronts. I'm pretty light on brakes and can attest to having had 62,500 miles from a set of front pads, at which point, I replaced discs and pads all round just because I can and had, at that time, the ability to source spares with trade discount. That said, lots of drivers will get no more than 20,000 - 30,000 miles from their front discs and pads and I have known some who have had as little as 12,000 - 15,000 from their cars.

We don't know how the previous owner drove the car but if he/she was pedal-to-the-metal at every getaway then always late braking, that could account for the premature brake wear and a worn suspension bush, if indeed we can call 30,000 miles premature. I'm sure some other Sportage owners will pop up to provide their (better than mine) experience of your model but you have my sympathy with what you have been surprisingly confronted with since taking delivery of such a popular model.
Proper servicing using kia parts will not void warranty on any parts. You just need to keep records of the parts used in servicing. This is what franchised garages like to tell you so that you go to them.
 

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Proper servicing using kia parts will not void warranty on any parts. You just need to keep records of the parts used in servicing. This is what franchised garages like to tell you so that you go to them.
The block exemption rules are very clear but many car owners of various brands have discovered to their cost that major car brands demand detailed invoices for all parts and fluids used in each service. Just using the wrong engine oil, eg, one not acceptable to the carmaker, or a cheapo filter, may be enough for them to reject a claim for a new engine. Alternative parts must be of equivalent quality to the OEM as a minimum and some pattern parts and fluids fail that test.

It is easy to sit back and pontificate that one only has to 'just keep records of the parts used in servicing' but many have found that it isn't that simple. That is why I qualified my comments with this passage:

However, if the vehicle has been serviced by a non-franchised garage, in the event of a major claim in the future, KIA will wish to see a detailed invoice(s) depicting and detailing every part used to ensure that the vehicle has been maintained in accordance with their schedule and specification.
They don't just give away a 7-year/100,000 mile warranty willy-nilly; it's a contract within which they put several promises into print on the one hand while expecting the customer(s) to maintain their side of the bargain by adhering strictly to the servicing schedule.

In any case, KIA dealers are very reasonable for labour charges compared to many of the competitors so any savings from having a KIA model serviced by an independent will be marginal rather than substantial. There are other considerations too, such as the free body inspections or the system updates that can only be applied by a KIA dealer, not to mention TSBs and recall work. Equally, I'm not aware that any independents or specialists have the means to update the navigation system and if they can, will they charge less than a KIA dealer?

At the end of the day, if you for example, were to choose to have your KIA serviced outside of the dealer network, and had cause, god forfend, to lodge a claim under warranty for a blown engine FUBAR, and KIA rejected your claim citing the oil or filter did not meet their recommended specifications, what are you going to do about it? Bear in mind that you are now minus one car till whenever and KIA will not be swayed by threats of legal action because they have plenty of time and very good lawyers.

It doesn't matter whether one's favoured independent is staffed by the best team of mechanics in the kingdom, or is a personal friend, no VAT-registered company can endorse the service book with KIA stamps and they count for a lot to those looking to purchase a well-maintained KIA, possibly with some extant warranty cover.
 

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The block exemption rules are very clear but many car owners of various brands have discovered to their cost that major car brands demand detailed invoices for all parts and fluids used in each service. Just using the wrong engine oil, eg, one not acceptable to the carmaker, or a cheapo filter, may be enough for them to reject a claim for a new engine. Alternative parts must be of equivalent quality to the OEM as a minimum and some pattern parts and fluids fail that test.

It is easy to sit back and pontificate that one only has to 'just keep records of the parts used in servicing' but many have found that it isn't that simple. That is why I qualified my comments with this passage:



They don't just give away a 7-year/100,000 mile warranty willy-nilly; it's a contract within which they put several promises into print on the one hand while expecting the customer(s) to maintain their side of the bargain by adhering strictly to the servicing schedule.

In any case, KIA dealers are very reasonable for labour charges compared to many of the competitors so any savings from having a KIA model serviced by an independent will be marginal rather than substantial. There are other considerations too, such as the free body inspections or the system updates that can only be applied by a KIA dealer, not to mention TSBs and recall work. Equally, I'm not aware that any independents or specialists have the means to update the navigation system and if they can, will they charge less than a KIA dealer?

At the end of the day, if you for example, were to choose to have your KIA serviced outside of the dealer network, and had cause, god forfend, to lodge a claim under warranty for a blown engine FUBAR, and KIA rejected your claim citing the oil or filter did not meet their recommended specifications, what are you going to do about it? Bear in mind that you are now minus one car till whenever and KIA will not be swayed by threats of legal action because they have plenty of time and very good lawyers.

It doesn't matter whether one's favoured independent is staffed by the best team of mechanics in the kingdom, or is a personal friend, no VAT-registered company can endorse the service book with KIA stamps and they count for a lot to those looking to purchase a well-maintained KIA, possibly with some extant warranty cover.
I've had services done elsewhere and never been asked about it when warranty work needed doing. The threat is more than the reality
 

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I've had services done elsewhere and never been asked about it when warranty work needed doing. The threat is more than the reality
I believe you when you say that you have servicing done elsewhere but that reply conveniently ignores the points I made here:

There are other considerations too, such as the free body inspections or the system updates that can only be applied by a KIA dealer, not to mention TSBs and recall work. Equally, I'm not aware that any independents or specialists have the means to update the navigation system and if they can, will they charge less than a KIA dealer?
 

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“I am happy to report he today states his technician may have been somewhat 'over zealous' in his MOT failure and that he has personally inspected the braking system this morning and he has now resolved the braking system problem at his own cost.”

It would be interesting to know exactly what the fault was in the braking system that was resolved by the service manage at his own costs. Either it was a fail or it wasn’t. What did he do that changed the fail to a pass. Did he replace parts at his own cost, or did he hit something with a hammer at his own costs?

Seems a bit strange to me. 🤔
 

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I've had similar issues twice. MinL took her Picanto for service and MOT. Rear brake pipes both sides badly corroded - FAIL.
£400 later just for 2 brake pipes plus the MOT and service costs. :mad: Of course I only got to hear about it after the event so did not have the opportunity to examine. Car was daughters and she sold it to her and then bought it back when she gave up driving.
Other daughters Picanto a year later was presented to the same garage for Service and MOT. Failed on exactly the same issue. This time I took it away. Wheels off. Brake pipes cleaned of mud and manufacturers peeling paint. Good as new with spots of light surface corrosion. MOT conducted locally next day with a PASS.
If a car is presented for service and MOT you would expect as part of the service a routine inspection of potential issues and a quick clean of items causing potential concern may be conducted.
Oh no! Vehicle is MOT'd first then serviced. In my case they did not complete a brake fluid change ( although specified and charged) because bleed nipples corroded.
This was a 6 year old car. Subsequent discoveries are that there is every likelyhood that the brake fluid was ever changed in its service life. The mechanic was probably concerned that as the nipples had never been opened there was a strong possibility of them shearing. Of course the £400 pipe change could have given time to deal wit the issue.
 

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Kia cover the warranty question the FAQ.


Must a Kia car be serviced by a Kia Dealer or Authorised Repairer for the warranty to remain valid?


A
No – However, we think your Kia dealer is the place to go for servicing and maintenance. That’s because no-one else knows our cars like they do, and they will only use genuine Kia parts and Kia approved lubricants. Also your car will be checked for any service campaigns, modifications or improvements that need to be performed.

But, provided servicing and non-warranty repairs are carried out properly using genuine Kia parts or parts of equivalent quality you can use an independent repairer without affecting your vehicle warranty.

If your Kia car is not serviced by a Kia dealer or Authorised repairer we recommend:
• The garage completing the service is VAT registered.
• The service must be carried out correctly as detailed in the owner’s manual.
• Only genuine Kia parts and lubricants as recommended by Kia or equivalent quality must be used.
• The part numbers used should be detailed on the service invoice.
• The oil type and grade used should be detailed on the service invoice.
• Service records in the warranty booklet must be stamped and dated.

Please note: Kia UK do not maintain a centralised service record database, if the service record booklet for your car is incomplete you should contact the dealer that carried out the work or the previous owner (if applicable)
Remember a warranty is extra given by the manufacture. It is not a legal right. As such they can set whatever terms they like.

The block exemption rules were only put in place as they were deemed to be anti competition.
 
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The problem for me is not the upselling, everyone does that, it's that most of the recommendations are worded in such a way to imply safety issues. At my recent service, my rear discs were an advisory as they were 50% worn. That implies the discs are half the thickness they started. What they don't say until pushed is... "half way to minimum recommended thickness". Big difference. In Fullchat's example, what they didn't say is... "You'll probably get away with cleaning them but we don't do that as we can't charge enough and it makes a mess in our lovely clean workshop". So they recommend replacement as their only option. But it's brakes, no one questions remedial work on brakes.... AC treatment..... "Kills the dangerous bacteria sir, our system says your AC 'could' kill you if you don't have it".

I understand the costs are much greater at this level of "do you want fries with that", so the justification has to ramp up. I just get tired of translating service reports, challenging them with a real human being, only to be told that's what their system recommends, but no, there's no urgent issue with discs at 50%.
 

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Further to ArthurCollins" above - My nephew, who is a complete virgin where car mechanics is concerned, recently had this "Disks & pads heavily worn - need replacing" failure on his car and was faced with a horrendous bill (it's a BMW)

Unfortunately for the garage my B in Law is a marine engineer so out came the micrometres. A strongly worded letter, with photos, pointing out that the discs showed less than 15% wear and were well within the manufacturers tolerances and that the pads still had 40% usable material left, was soon in the post. Garage owner was appropriately contrite and (probably to hold my B in L off from his threat to report the matter to Trading Standards) offered to complete the MOT/Service on my nephews car at the garages cost and offered my B in L a free service for his car.

A mechanic friend said it is a good ploy to pay for an independent 'pre MOT' to see if there are any major issues that can be corrected before the MOT expires and any parts, that are not easily available, can be sourced.
 
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