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Discussion Starter · #1 ·
Can we get a list here of people who suffered the crankshaft pulley bolt failure with a brief summary of what kia did or did not do in regards to the problem?


Would you be willing to go on record if I wrote to KIA?

In my case KIA have offered to pay for parts but not labour - they originally denied that our vehicles affected and even after having the car for inspection diagnosed worn spark plugs as the cause ..



The more people that respond the better.

Edited by: Dano
 

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I've never had a issue with mine on mine when I had it what engine size have you got In your picanto 1.0 or 1.1ltr I can get my friends checked out
 

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Discussion Starter · #3 ·
Dano said:
I've never had a issue with mine on mine when I had it what engine size have you got In your picanto 1.0 or 1.1ltr I can get my friends checked out
Hi Dano,
Ours is the 1.1LX.

Seems to have been a major issue over in NL and Germany too.

Lots of reports on the internet in general.
 

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Oh his is 1.1lx too I will inform him to check it out he drives heavy footed so i will get him booked in at dealers to check it over
 

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hi dano we own 1.1lx auto. 23000 miles fully serviced,same prob,pully sliped.estimate comes to £1500.kia offering to pay for parts but not the labour.if this is a common fault they should have warned all owners to have bolts checked during service.
 

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Discussion Starter · #6 ·
Andy what year was yours, was it within the range of chassis numbers KIA deemed to be affected?

And what were your symptoms?
 

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Discussion Starter · #7 ·
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Andy what year was yours, was it within the range of chassis
numbers KIA deemed to be affected?



And what were your symptoms?



Well for some reason I can't edit my original post to add the list of names and
the current solution from KIA:



So here goes:



gtd2000



2004 1.1LX Auto @ 32,000 miles



Parts to be provided free by KIA but owner to pay the cost of repairs - KIA
denied car was affected.



andy57



Year?? 1.1LX auto. 23000 miles.



Parts to be provided free by KIA but owner to pay the cost of repairs at £1500.



boy_racer996
(KIA Forums)



2004 1.1LX, 32,000 Miles



"I have made Kia very aware of my issue but they dont want to know. Kia
also denied my car was effected"
Repaired car himself with £23 worth
of parts!!!



Bartbox (KIA Forums)



2006 LX 26000km.



"Kia are not interested in a goodwill claim even though the mileage is
only 26000km.



I did my own repair but eventually <b style="mso-bidi-font-weight:normal">after
a scene with KIA Korea I finally managed to get this problem sorted on a
goodwill repair[/b]. It a factory fault. Inaccurate machining of the front
crankshaft timing sprocket and is assembled with too much play. Over time it
wears both the crank and sprocket. The timing pick up then has too much play
and confuses the ECU thus causing the misfire, poor performance and high fuel consumption. It can only be
diagnosed by partially stripping and removing the front crank pulley. If the car
has a misfire on acceleration you hear a dull rumble from the engine on idle I
suggest you look for this problem"




Telstar (KIA Forums)



2005



"I contacted the local Kia dealer in the UK. The guy knew all about it. He
said if a Kia main dealer diagnosed it as a bottom engine fault, he would have
to say that, that is what it is. He checked my chassis number & he said it
had not had a recall. He said Kia would only contribute to the problem if it
had been serviced by Kia dealers & the contribution was to supply the
crankshaft leaving the owner with a bill of around £1400-00. I was quoted
‚¬2000-00 over here so I guess it is with no Kia help. If it is a Kia problem
that they fitted a wrong bolt & this is now down to me, it will be the last
Kia I ever own."




"I sent an email & a letter to the MD of Kia UK &
explained my problem. Bottom line as the car was now in Spain could they either
supply me with the parts needed to repair it & I would pay a mechanic in
Spain to do the labour, or can they contact the Spanish Kia on my behalf &
ask if they would either repair the fault free or at least supply me with the
parts again to get a mechanic to repair it. Here is the reply.



"Thank you for your email to Mr Michael Cole, our managing director. I am
responding on behalf of Mr Cole.

I'm sorry to learn about the problems that you've had with your Kia Picanto.

We expect the highest level of quality
and service throughout our brand. Unfortunately however, parts can fail at some
point, which is why we support our customers with a warranty on all cars. Once
the warranty for your car expires, we are no longer obliged to pay for any
repairs.

We do support our customers wherever possible with the cost of repairs, as we
want you to be happy with your car. Unfortunately we can only consider UK registered
cars for a goodwill contribution. Therefore, if your car was first registered
in Spain, I would advise you
to contact Kia Motors Spain
to see if they can consider your car for goodwill.

Thank you for contacting us and I hope this helps."

Yours sincerely

Vijay Ghera

<a href="http://www.kia-forums.com/" target="_blank" rel="nofollow">Customer
Service</a>




Yeah! That helps!!!



Never will I ever buy a Kia car again.



Hope that helps.
"



Stablecat (KIA Forums)



04 Kia
Picanto SE



<i style="mso-bidi-font-style:normal">""I just bought an 04 Kia Picanto SE. Had it for 3 days and
realised it wasn't right. No power, difficult pulling away from lights &
going up hill, jerky throttle. It went into a local garage under waranty (Car Care Plan through Motor House the
garage I bought it from) and had the crankshaft bolt & damaged parts
replaced. Now Drives great - but the garage says that it will happen again as
there is nothing to stop the bold coming loose again. also they have said that
when this fault occurs it creates wear on the crankshaft & next time if the
wear is worse the crankshaft itself will need replacing and I will have a bill
for around £2500?

They replaced the bolt in accordance with instructions and parts from Kia so
are they right about this problem being likely to come back?""�[/i]

<i style="mso-bidi-font-style:normal">[/i]

<i style="mso-bidi-font-style:normal">""Thanks, my car is now
in with Kia & they have confirmed that the faulty bolt caused wear to the
crankshaft itself so the new improved bolt is not stable and the only cure is a
new crankshaft - fortunately it looks like it is covered on my waranty from
MotorHouse.[/i]

<i style="mso-bidi-font-style:normal">[/i]

<i style="mso-bidi-font-style:normal">The bolt replacement
itself has not been enough to permanently rectify the problem but Kia say it
would have been enough if the bolt had been replaced before the problems
occured. That's fine, but they did not recall the car here (UK) - just a
service campaign for inspection and replacement if affected. My car (SE Model)
was not included in the campaign, so it was never checked.[/i]
""�

<i style="mso-bidi-font-style:normal">[/i]

Daab (KIA Forums)



2 years ago Picanto's were recalled for a modification on
the crankshaft. The crankshaft bolt on my Picanto was replaced by a longer as
well. Nonetheless the crankshaft broke january 2008, just after guarantee. KIA
first tried to let me pay for almost the whole job. Now they use
"coulance": still remains 965 euro for me to pay.

This crankshaft problem occurs a lot in Holland,
and I found 11 pages of crankshaft ""Kurbelwelle"" misery
on the German KIA site.



Last week a guy in Holland
posted: In his family alone, 2 out of the 3 Picanto's had broken crankshafts. A
friends' broke as well. 1 just after guarantee: 'KIA "coulance" :
1.000 euro left to pay.



On the KIA Forums site I found a successful erniedaisy who
needed assistance from a lawyer, but got - rigtheously- finally a free repair.



Dutch consumer
TV "VARA/KASSA" has noticed the frequency of this problem and KIA's
attitude. The problem will be discussed on TV shortly.



Flanagc6 (KIA Forums)



<i style="mso-bidi-font-style:normal">""Hi - My 2005 Picanto
just cut out today due to...(surprise, surprise) a broken crankshaft. I have a
FSH including a service at start of Feb which never identified any problems. As
I am out of warranty does anyone know if I have any rights from Kia for help
with the repair costs??""�[/i]

<i style="mso-bidi-font-style:normal">[/i]

Lauragoodwin (KIA Forums)



2005 @ 2500 miles



<i style="mso-bidi-font-style:normal">""I have a 05 car and
have just been told the crank shaft has broken ( £3000) I have only done 2200
miles, but have only had 2 services. I am going to fight that there is NO WAY
this should be happening. I never got news of a recall. Does anyone know when
it was recalled and how to find out which set were thought to be faulty?""�[/i]

<i style="mso-bidi-font-style:normal">[/i]

Motorama (KIA Forums)



33,000 miles



<i style="mso-bidi-font-style:normal">""Me too!! I have a
33000 mile Picanto two weeks out of an annual service prior to which we
reported a lack of power. The result was that no faults were found and that we
should monitor situation. After the service symptoms became severe and car was
returned. Now we are informed that 'it's a broken crankshaft.' Which would cost
us £900!! What aroused my suspicions was that the receptionist asked whether we
had ever recieved a 'recall' and then promptly dropped the subject. Discovery
of this webpage confirms suspicions. At present we await a reply from Kia via
agents in Cornwall.

Results to be posted on this site for benefit of all.""�[/i]

<i style="mso-bidi-font-style:normal">[/i]

Bemused of Dudley (KIA
Forums)



<i style="mso-bidi-font-style:normal">""I had this same
problem of lack of power caused by a defective crankcase bolt and I was quoted
a price of around £2000 by my local KIA agent for repairs. They appeared all
too aware of the problem. I moaned to the agents and also contacted KIA customer services. In fairness to KIA they
have paid for their agents to install a new short engine (whatever that is) and
this appears to have resolved the problem. I had to do without the car for one week but I am fairly
happy with the outcome. It probably helped that I bought my Picanto from the
local KIA agents and had had it serviced there a couple of times. However I
would suggest that anyone owning a Picanto who encounters this problem takes up
their problem with KIA customer services.""�[/i]

<i style="mso-bidi-font-style:normal">[/i]

LaurenceN (KIA Forums)



<i style="mso-bidi-font-style:normal">""My daughter's car has
now suffered from the same problem as all you guys. We have had the car
serviced every year since buying it in 2004 and have never heard a word about
the problem - certainly no product recall, not even a mention from the Kia dealer who serviced it. Kia are
now being totally unhelpful about the cost of fixing it, and I foresee a long
battle ahead, which I am determined to win, especially as the problem surfaced
when my daughter was some 250 miles from home and we have now additionally had
to suffer recovery costs. I hope this won't come to a court case, but just in
case it does, I would be interested to hear from anyone else who has lost out
financially: please contact me at [email protected]
and I will keep you updated about progress.""�[/i]
 

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Discussion Starter · #8 ·
No more takers then?

Our car was finally fixed today!

Only took just over 6 weeks....wonderful eh?
 

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yeah we have concluded we will never buy kia again.paicanto just back on the road after majour surgery,300 miles up and engine warning light back on.nice man at kia says bring it in for a cheak up,no dought another 85 pound plus vat per hr just to have it diagnosed.our total stands at a grand and counting.
 

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Discussion Starter · #10 ·
To be honest up until this crankshaft pulley bolt failure fiasco appeared I was very pleasantly surprised at how good KIA have been as a brand.

I'm not at all impressed with the attitude KIA UK has taken towards this problem - I've got quite a long letter drafted to be sent to KIA UK and I hope that they might change their tune towards this issue.

I'll keep everybody posted of course.
 

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Discussion Starter · #12 ·
Well I'm not a KIA Tech but from my own understanding KIA UK orginally considered that only a certain run of 2004 cars were affected by the problem.


This was not actually the case - I've read reports of cars with failed crankshaft pulley bolts up to and including the 2009 models.



The only way to know if your car is affected (in my opinion) is to have it inspected and see if you have the modified parts fitted as KIA UK do not know which ones are actually affected.



Case in point being our car - which was deemed not to be affected - which suffered from crankshaft pulley bolt failure.



If you have suffered this problem and would like to add your name/details to this list please leave your info in a reply and I'll copy and past this information into this list below:



gtd2000

2004 1.1LX Auto @ 32,000 miles


Parts to be provided free by KIA but owner to pay the cost of repairs - KIA denied car was affected.

andy57

Year?? 1.1LX auto. 23000 miles.

Parts to be provided free by KIA but owner to pay the cost of repairs at £1500.

boy_racer996 (KIA Forums)

2004 1.1LX, 32,000 Miles

"I have made Kia very aware of my issue but they dont want to know. Kia also denied my car was effected"
Repaired car himself with £23 worth of parts!!!

Bartbox (KIA Forums)

2006 LX 26000km.

"Kia are not interested in a goodwill claim even though the mileage is only 26000km.

I did my own repair but eventually <B style="mso-bidi-font-weight: normal">after a scene with KIA Korea I finally managed to get this problem sorted on a goodwill repair[/B]. It a factory fault. Inaccurate machining of the front crankshaft timing sprocket and is assembled with too much play. Over time it wears both the crank and sprocket. The timing pick up then has too much play and confuses the ECU thus causing the misfire, poor performance and high fuel consumption. It can only be diagnosed by partially stripping and removing the front crank pulley. If the car has a misfire on acceleration you hear a dull rumble from the engine on idle I suggest you look for this problem"


Telstar (KIA Forums)

2005

"I contacted the local Kia dealer in the UK. The guy knew all about it. He said if a Kia main dealer diagnosed it as a bottom engine fault, he would have to say that, that is what it is. He checked my chassis number & he said it had not had a recall. He said Kia would only contribute to the problem if it had been serviced by Kia dealers & the contribution was to supply the crankshaft leaving the owner with a bill of around £1400-00. I was quoted ‚¬2000-00 over here so I guess it is with no Kia help. If it is a Kia problem that they fitted a wrong bolt & this is now down to me, it will be the last Kia I ever own."

"I sent an email & a letter to the MD of Kia UK & explained my problem. Bottom line as the car was now in Spain could they either supply me with the parts needed to repair it & I would pay a mechanic in Spain to do the labour, or can they contact the Spanish Kia on my behalf & ask if they would either repair the fault free or at least supply me with the parts again to get a mechanic to repair it. Here is the reply.

"Thank you for your email to Mr Michael Cole, our managing director. I am responding on behalf of Mr Cole.
I'm sorry to learn about the problems that you've had with your Kia Picanto.
We expect the highest level of quality and service throughout our brand. Unfortunately however, parts can fail at some point, which is why we support our customers with a warranty on all cars. Once the warranty for your car expires, we are no longer obliged to pay for any repairs.
We do support our customers wherever possible with the cost of repairs, as we want you to be happy with your car. Unfortunately we can only consider UK registered cars for a goodwill contribution. Therefore, if your car was first registered in Spain, I would advise you to contact Kia Motors Spain to see if they can consider your car for goodwill.
Thank you for contacting us and I hope this helps."
Yours sincerely
Vijay Ghera
Customer Service


Yeah! That helps!!!

Never will I ever buy a Kia car again.

Hope that helps.
"

Stablecat (KIA Forums)

04 Kia Picanto SE

<I style="mso-bidi-font-style: normal">""I just bought an 04 Kia Picanto SE. Had it for 3 days and realised it wasn't right. No power, difficult pulling away from lights & going up hill, jerky throttle. It went into a local garage under waranty (Car Care Plan through Motor House the garage I bought it from) and had the crankshaft bolt & damaged parts replaced. Now Drives great - but the garage says that it will happen again as there is nothing to stop the bold coming loose again. also they have said that when this fault occurs it creates wear on the crankshaft & next time if the wear is worse the crankshaft itself will need replacing and I will have a bill for around £2500?
They replaced the bolt in accordance with instructions and parts from Kia so are they right about this problem being likely to come back?""�[/I]
<I style="mso-bidi-font-style: normal">[/I]
<I style="mso-bidi-font-style: normal">""Thanks, my car is now in with Kia & they have confirmed that the faulty bolt caused wear to the crankshaft itself so the new improved bolt is not stable and the only cure is a new crankshaft - fortunately it looks like it is covered on my waranty from MotorHouse.[/I]
<I style="mso-bidi-font-style: normal">[/I]
<I style="mso-bidi-font-style: normal">The bolt replacement itself has not been enough to permanently rectify the problem but Kia say it would have been enough if the bolt had been replaced before the problems occured. That's fine, but they did not recall the car here (UK) - just a service campaign for inspection and replacement if affected. My car (SE Model) was not included in the campaign, so it was never checked.[/I]
""�
<I style="mso-bidi-font-style: normal">[/I]
Daab (KIA Forums)

2 years ago Picanto's were recalled for a modification on the crankshaft. The crankshaft bolt on my Picanto was replaced by a longer as well. Nonetheless the crankshaft broke january 2008, just after guarantee. KIA first tried to let me pay for almost the whole job. Now they use "coulance": still remains 965 euro for me to pay.
This crankshaft problem occurs a lot in Holland, and I found 11 pages of crankshaft ""Kurbelwelle"" misery on the German KIA site.

Last week a guy in Holland posted: In his family alone, 2 out of the 3 Picanto's had broken crankshafts. A friends' broke as well. 1 just after guarantee: 'KIA "coulance" : 1.000 euro left to pay.

On the KIA Forums site I found a successful erniedaisy who needed assistance from a lawyer, but got - rigtheously- finally a free repair.

Dutch consumer TV "VARA/KASSA" has noticed the frequency of this problem and KIA's attitude. The problem will be discussed on TV shortly.

Flanagc6 (KIA Forums)

<I style="mso-bidi-font-style: normal">""Hi - My 2005 Picanto just cut out today due to...(surprise, surprise) a broken crankshaft. I have a FSH including a service at start of Feb which never identified any problems. As I am out of warranty does anyone know if I have any rights from Kia for help with the repair costs??""�[/I]
<I style="mso-bidi-font-style: normal">[/I]
Lauragoodwin (KIA Forums)

2005 @ 2500 miles

<I style="mso-bidi-font-style: normal">""I have a 05 car and have just been told the crank shaft has broken ( £3000) I have only done 2200 miles, but have only had 2 services. I am going to fight that there is NO WAY this should be happening. I never got news of a recall. Does anyone know when it was recalled and how to find out which set were thought to be faulty?""�[/I]
<I style="mso-bidi-font-style: normal">[/I]
Motorama (KIA Forums)

33,000 miles

<I style="mso-bidi-font-style: normal">""Me too!! I have a 33000 mile Picanto two weeks out of an annual service prior to which we reported a lack of power. The result was that no faults were found and that we should monitor situation. After the service symptoms became severe and car was returned. Now we are informed that 'it's a broken crankshaft.' Which would cost us £900!! What aroused my suspicions was that the receptionist asked whether we had ever recieved a 'recall' and then promptly dropped the subject. Discovery of this webpage confirms suspicions. At present we await a reply from Kia via agents in Cornwall.
Results to be posted on this site for benefit of all.""�[/I]
<I style="mso-bidi-font-style: normal">[/I]
Bemused of Dudley (KIA Forums)

<I style="mso-bidi-font-style: normal">""I had this same problem of lack of power caused by a defective crankcase bolt and I was quoted a price of around £2000 by my local KIA agent for repairs. They appeared all too aware of the problem. I moaned to the agents and also contacted KIA customer services. In fairness to KIA they have paid for their agents to install a new short engine (whatever that is) and this appears to have resolved the problem. I had to do without the car for one week but I am fairly happy with the outcome. It probably helped that I bought my Picanto from the local KIA agents and had had it serviced there a couple of times. However I would suggest that anyone owning a Picanto who encounters this problem takes up their problem with KIA customer services.""�[/I]
<I style="mso-bidi-font-style: normal">[/I]
LaurenceN (KIA Forums)

<I style="mso-bidi-font-style: normal">""My daughter's car has now suffered from the same problem as all you guys. We have had the car serviced every year since buying it in 2004 and have never heard a word about the problem - certainly no product recall, not even a mention from the Kia dealer who serviced it. Kia are now being totally unhelpful about the cost of fixing it, and I foresee a long battle ahead, which I am determined to win, especially as the problem surfaced when my daughter was some 250 miles from home and we have now additionally had to suffer recovery costs. I hope this won't come to a court case, but just in case it does, I would be interested to hear from anyone else who has lost out financially: please contact me at [email protected] and I will keep you updated about progress.""�[/I]
Edited by: gtd2000
 

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Thanks gtd2000 I've got a 2100. No problem as yet so perhaps I should have a look at it. Have you or any one else got details of the modified parts and are they obvious. If so what do I look for? Thanks.
 

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2004 chassis num kneba24335t061084 ,out of warranty but fully serviced.last service carried out by vw machanic at around23k.kia claim they are not liable because they did not do last service,i argued we should have at least been warned about the potential problem,but they counterd as we were not first
owners then chould not inform us.they surely could have contacted everybody concerned through d.v.l.a.
 

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Discussion Starter · #15 ·
Why can't posts be edited on this forum - seems you can one minute then not the next?
I'm positive I copied and pasted all the owners affected info into the first message in this thread earlier today?


Edited by: gtd2000
 

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Discussion Starter · #16 ·
andy57 said:
2004 chassis num kneba24335t061084 ,out of warranty but fully serviced.last service carried out by vw machanic at around23k.kia claim they are not liable because they did not do last service,i argued we should have at least been warned about the potential problem,but they counterd as we were not first
owners then chould not inform us.they surely could have contacted everybody concerned through d.v.l.a.

I'm pretty sure there is legislaton in place that contradicts what is listed above.

You can have your car serviced by any VAT registered company (from what I understand) and still keep your warranty. Products must be suitable for the purpose and if they fail after the warranty period has expired the manufacturer may still be held liable for repairs.

<h3>Durability</h3>


Durability is another recent addition to the definition of quality. How long
should a dishwasher or a vacuum cleaner or a printer last? This is a very common
source of complaint and one which manufacturers were always quick to turn back
on the consumer, requiring them to provide proof that the item did not conform
to contract specification from the start, or implying an element of misuse or
neglect. Thanks to the new European Regulations, UK law now offers greater
protection for consumers against products which develop faults within the first
6 months. The assumption is now that if it breaks down within this time period
it cannot have conformed to the contract specification when purchased and you
have the right to an automatic repair or replacement. Having said this, items
which should last several years can still break down after this six month
period. If the retailer or manufacturer's warranty has run out, the shop is
often quick to say there is nothing they can do
before attempting to sell you an
extended warranty. This is misleading. If you buy something which should last 7
years but breaks down after a year and a day, you can still claim it was of poor
quality in reference to the durability aspect
. In this respect it will help to
know how long items such as washing machines or printers should last. You can
get this information relevant trade association
A car engine should last longer than 7 years - the crankshaft pulley bolt is not a service item and the factory created the problem to boot!
 

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gtd2000 said:
Why can't posts be edited on this forum - seems you can one minute then not the next? 
I'm positive I
I find this very rude and to the moderators to the forum if you have an issue with a post that is not appropriate press report post button and fill out the forum .
Edited by: Dano
 

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i spotted a 54 plate in supermarket car park lately.i informed lady of potential problem.she also wasnt aware of it.so come on kia at least contact owners and advise them to replace bolts.she informed me she had been charged £50 for a rear wiper blade by kia,she wasnt impressed,wait until she receives estimate for a new crankshaft, timing belt,cam belt,ect,ect.
 

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Discussion Starter · #19 ·
Dano said:
gtd2000 said:
Why can't posts be edited on this forum - seems you can one minute then not the next?


I'm positive I
I find this very rude and to the moderators to the forum if you have an issue with a post that is not appropriate press report post button and fill out the forum .






I'm not sure what you mean Dano - I just don't understand why a thread message can't be edited?


You can do this on every other forum on the net I've been on - maybe I don't understand how it works?



I'd like to add the list of affected owners to the first post in this thread - this isn't anything to do with being rude or a post not being appropriate?
 

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Discussion Starter · #20 ·
andy57 said:
i spotted a 54 plate in supermarket car park lately.i informed lady of potential problem.she also wasnt aware of it.so come on kia at least contact owners and advise them to replace bolts.she informed me she had been charged £50 for a rear wiper blade by kia,she wasnt impressed,wait until she receives estimate for a new crankshaft, timing belt,cam belt,ect,ect.




I've been getting more information (as we speak) on how to tackle this matter (CPB Failure).



Edited by: gtd2000
 
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