I am really narked by Kia HQ. On 31st March I collected a new Sportage JBL Black Edition about 12 noon. The offer included a free JBL bluetooth speaker. I asked the dealership about it and they told me that I "have to go through Kia to get it." Transpires to get it I have to use the MyKia app. However, the MyKia app did not recognise the VIN number of the new car as there is obviously a time lag on the relevant data being input to the system. On enquiring, Kia Customer Services told me that the offer expired at 23:59 hours on 31 March and absolutely no reason for any delayed application would be entertained. I responded in writing saying that their terms made it impossible for me to claim the speaker and were unreasonable. I have not yet had the courtesy of a reply. I am really, really annoyed at their attitude. What can I do? Can I go straight to a small claims court as the Advertising Standards Authority have no power to enforce anything. Any constructive suggestions welcome. I was so enraged I actually thought of demanding they take the car back because of the unreasonable terms of their offer which was effectively a breach of the deal but the JBL is a real cracker of a vehicle and the speaker is only worth about £90 to them. It's how they treat a customer which is my issue.