Disagree -the vehicle is immobile as a direct result of the selling dealer's actions.
Thanks for your help on this.Mickg said:I know your frustrated but ....
Why are you bashing kia's warranty and service department so much ?
The £85 is payable if it's a non warranty job but non payable if it is which is pretty much the standard across the industry , which most dealers waver but even so they will still read of the £85 warning sheet
Also of course your warranty on the engine + ancilliaries are voided as your original servicing garage put an litters worth of oil to much in , why would this kia dealer take the other servvicing garage mistake on the chin and fix it plus future failures that can be attributed to this ? Then fix for free under warranty
I Realy think you need to take your frustration out on the original servicing garages who screwed up ! This is their problem not the kia dealer it is in now.
I know this might sound argumentative and blunt but it is what it is , nothing to do with kia dealer (if i understand the situation)its at you got them involved as a middle man
We have now carried out an inspection into the Kia Rio running rough and engine oil level being high.
We have found that fault code P0520 neutral switch malfunction is currently active. We have then checked the data stream and found that the EGR operation is incorrect and airflow reading are incorrect.
We believed the EGR cooler has now been blocked due to oil blow by. The injector leak back has been checked and that is ok, and the rpms are balanced.
The repair we recommend having carried out from our experience is to have the EGR valve and EGR cooler replaced as well as a software update and a forced DPF regeneration run.
The price for this is £1313.40 including parts labour and VAT.
We have since drained the engine oil which we have found is approximately 1 litre over filled.
Until we have removed the EGR valve and cooler we will not be able to guarantee that this is the full extent of the damage caused.
gss121 said:I texted and he kept repeatedly texting back stating "wait for report first, we can do nothing until I have report to look at" so not sure how he can deny he did not read the texts!
Btw, yes I bought the car on NY day!
gss121 said:Isn't there is clause in law which is to prevent exactly same scenario?
Your 30 days is paused while a fault is investigated and repaired. This is to stop a dealer taking 31 days to investigate a fault and then decline to refund or repair because it's outside the legal window