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Discussion Starter · #1 ·
Good morning everyone,


I'm pleased totell youthat Kia Customer Services have joined the Kia Owners Club and we'll try our best to contribute to the forums with helpful information. If you need to contact us directly, details are below:




Telephone: 0845 601 7521

Write to: Kia Customer Services, <?: prefix = st1 ns = "urn:schemas-microsoft-com:eek:ffice:smarttags" /><st1:address w:st="on"><st1:Street w:st="on">PO Box 200</st1:Street>, <st1:City w:st="on">Walsall</st1:City>, <st1:postalCode w:st="on">WS5 4QZ</st1:postalCode></st1:address>

<st1:address w:st="on"><st1:postalCode w:st="on"></st1:postalCode></st1:address>Email: [email protected]



Opening hours are:

Mon, Tues, Wed & Fri: 08.30 hrs to 18.00 hrs
Thurs: 09.30 hrs to 18.00 hrs
Sat: 09.00 hrs to 13.00 hrs



Visit www.kia.co.uk

Join In www.facebook.com/kiamotorsuk

Enjoy www.youtube.com/kiamotors



<?: prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" />
 

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Maybe you can tell me whats happening with my 1.4crdi venga now then
Still waiting on a reply from Amy Rodericks & Daid Peate since xmas.




John.
 

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Discussion Starter · #4 ·
Hi JLB,
I'm sorry to hearyou'rewaiting for a response.David Peateshould be calling you as we speak. In case you miss one another,hecan be contacted on 0845 6017521.



Kia Customer Service



0845 6017521

Visit www.kia.co.uk

Join In www.facebook.com/kiamotorsuk

Enjoy www.youtube.com/kiamotorsuk



Call centre opening hours
<DIV ="ingTimes fcx">
<TABLE>
<T>
<TR>
<TD =left>Monday to Wednesday:</TD>
<TD =right>8:30am - 6pm</TD></TR>
<TR>
<TD =left>Thursday:</TD>
<TD =right>9:30am - 6pm</TD></TR>
<TR>
<TD =left>Friday:</TD>
<TD =right>8:30am - 6pm</TD></TR>
<TR>
<TD =left>Saturday:</TD>
<TD =right>9am - 1pm</TD></TR>
<TR>
<TD =left>Sunday:</TD>
<TD =right>Closed</TD></TR></T></TABLE>
 

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Hi Kia Centre and a Great welcome.

My only wish is can you make your fonts a bit larger, us old buggers have a bit of a struggle with the small print!!!!


Bob
 

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Wow - what a fantastic addition to the forum, this site is certainly growing and becoming the place to be if your a KIA owner.
 

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I belong to caravan forums.Please do not air to many bad complaints at KIA, as was done to certain caravan manufacturers ,as they then leave the forums,We need good input from KIA.
 

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drakey

I agree with you, but its only fantastic if its not a publicity stunt and they do help kia owners with advice and problems I
 

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Well give them a chance to prove they are here for a good reason and it benefits the customer.
Dont get the guns out too soon now.
 

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You are right, but when i see someone ask for help and give his car model etc and then gets the reply what model. I do think to my self "oh dear"

I will give them the benifit of the doubt and see how things pan out
 

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Yes, give them benefit of the doubt.Still, it's great that finally KIA them selves are at least looking at the forum, maybe now they'll realise we owners do sometimes know what we're talking about!

Welcome guys and gals.
 

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Discussion Starter · #13 ·
Good morning,



Thanks for the welcome messages and the feedback so far. We do hope that we will be a useful tool on the forum.






Kia Customer Service

Call Us 0845 6017521

Visit www.kia.co.uk

Join In www.facebook.com/kiamotorsuk

Enjoy www.youtube.com/kiamotorsuk



Call centre opening hours

Monday to Wednesday: 8.30am - 6pm

Thursday: 8.30am - 6pm

Friday: 8.30am - 6pm

Saturday: 9am - 1pm

Sunday: Closed
 

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Kia Customer Service said:
Good morning,



Thanks for the welcome messages and the feedback so far. We do hope that we will be a useful tool on the forum.






Kia Customer Service

Call Us 0845 6017521

Visit www.kia.co.uk

Join In www.facebook.com/kiamotorsuk

Enjoy www.youtube.com/kiamotorsuk



Call centre opening hours

Monday to Wednesday: 8.30am - 6pm

Thursday: 8.30am - 6pm

Friday: 8.30am - 6pm

Saturday: 9am - 1pm

Sunday: Closed
I hope Kia customer services are not a bunch of "tools"


Sorry, couldn't help that one!

Anyway...when are Kia going to put a decent engine into the new Rio? It's really letting that model down having such puny engines. Is there going to be a 1.7 CRDi Rio? I think that would sell extremely well.
 

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Discussion Starter · #16 ·
Hi M4trundler


Thanks for the humour!<?: prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><O:p></O:p>


<O:p></O:p>


At this moment in time we're committed to the current production of engines in the <?: prefix = st1 ns = "urn:schemas-microsoft-com:eek:ffice:smarttags" /><ST1:pLACE w:st="on">Rio</ST1:pLACE> range, so the answer to your question is no, not at the minute.<O:p></O:p>
<O:p></O:p>
We're always looking to expand the range and the best way for us to do this is to listen to customers like yourself, letting us know what you want from a manufacturer. <O:p></O:p>
<O:p></O:p>
Your feedbacks been taken on board and all I can say is watch this space as Rio may in the future get a bigger engine variant.
<O:p></O:p>

Thank you again for letting us know what you think.<O:p></O:p>
<O:p></O:p>
Kia Customer Service <O:p></O:p>
0845 6017521<O:p></O:p>
<O:p></O:p>
Visit www.kia.co.uk<O:p></O:p>
Join In www.facebook.com/kiamotorsuk<O:p></O:p>
Enjoy www.youtube.com/kiamotorsuk<O:p></O:p>
<O:p></O:p>
Call centre opening hours:<O:p></O:p>
Monday to Wednesday: 8:30am - 6pm<O:p></O:p>
Thursday: 9:30am - 6pm<O:p></O:p>
Friday: 8:30am - 6pm<O:p></O:p>
Saturday: 9am - 1pm<O:p></O:p>
Sunday: Closed<O:p></O:p>Edited by: Kia Customer Service
 

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I for one think that's a very positive step from Kia to improve their customer service.

Welcome!


ps. Only have one gripe so far (only been a Kia owner since Nov 2011) but can you tell your dealer network to make more effort to actually return customers phone calls please.
 

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Discussion Starter · #19 ·
Hi micman,


Thanks for your welcome message, it's appreciated. Sorry to hear that you're experiencing a delay in your dealer calling you back. If you'd like us to chase them for you or there's something we may be able to help with, please give us a call. Your feedback on customer service is important and will help us to continue to improve.


Kia Customer Services
Visit www.kia.co.uk
Join In www.facebook.com/kiamotorsuk
Enjoy www.youtube.com/kiamotorsuk<?: prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" />


<H4>Call centre opening hours</H4>

<TABLE>
<T>
<TR>
<TD =left>Monday to Wednesday:</TD>
<TD =right>8:30am - 6pm</TD></TR>
<TR>
<TD =left>Thursday:</TD>
<TD =right>9:30am - 6pm</TD></TR>
<TR>
<TD =left>Friday:</TD>
<TD =right>8:30am - 6pm</TD></TR>
<TR>
<TD =left>Saturday:</TD>
<TD =right>9am - 1pm</TD></TR>
<TR>
<TD =left>Sunday:</TD>
<TD =right>Closed</TD></TR></T></TABLE>
 

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Will be OWNER OF MY 1ST KIA in May looking forward to it getting it from Flear and Thomson Dunfermline ordered it 3rd January (Sportage 2 BYTE BLUE)
Welcome to the forum
 
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