Have you pressed the little reset button on the head unit?

 

No I haven’t whereabouts is it ? Thanks for the reply 👍

 

It’s next to the button on the left. Use a toothpick or biro point. It‘s the same as a Ctrl-Alt-Del on a PC so you don’t lose any data
However it may just be that the car isn’t getting a good mobile signal, but worth a try anyway.

 

Above is the best place to start with any head unit/app issues.
As e-sim goes to sleep after so long.

 

Did the soft reset and still the app is not responding , anything else I can try ?

 

Old or new app.
Does head unit show you have a phone signal?

 

New app , just been out to the car and the service was off ! I think it’s back on now

 

Low mobile network signal, low enough for the car to not connect to the Kia servers.

 

Kia use the Vodafone network, so it may be prudent to Google the Vodafone coverage in your area to see if it’s up to the job, however if it’s not very strong there’s very little (if anything) you can do about it.

 

Somehow the eSIM had been turned off possibly when it done the ota recently? I reconfigured the service and all seems to be ok 👌

 

4g coverage is supposed to be good

 

Sims do go to sleep to save 12V side of the car. Usually after a few days, but if a weak signal maybe quicker.

If I park to close to house & not use car for a day it will drop out.

 

I have had a lot of problems with the new Kia App. I didn’t uninstall the old Kia Connect and have run both side by side for the last few weeks. The old Kia Connect has communicated perfectly with the car but the new Kia App has had constant issues. The new Kia App just made a connection to the car after I logged out of my account and then logged in again, but no idea how long the handshake will last for. The original Kia Connect App still appears in the Play Store so you could try installing it and doing a comparison.