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Discussion Starter #1
Hi.
I have bought a kia rio 4 1.4 crdi. Lovely motor. My question is, is... Is the warranty void if the services were late?
First service was performed after 13 months and 12617 miles ( handbook says 10000 or 12 months).
Second service was 17 months later so at 30 months and 30981 miles. (handbook says 20000 or 24 months)
The previous owner then got another service at 38 month and 37735 miles (handbook says 40000 or 48 months).
I bought the car and didn't realise this... It was sold with full service history.
Will the warranty be void?
Many Thanks
 

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A lot will depend on what the actual claim is about.
But if it is something related to the service schedule, then odds on yes it will be void.

Kia seem to have a loose, so long as within 1 month or 1000 miles and you will be OK. But all services are well out of that.
 

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It was sold with full service history. Will the warranty be void?
From your information, it looks as thought the car has been misrepresented so if this was a very recent purchase and you are not happy with the spurious warranty reference that would have been part of your reason to buy, you may have a case to return the car and get your money back.

It's your choice and the law is on your side if you choose to reject the vehicle. There is the Motor Ombudsman, specifically for car-related complaints and of course the Advertising Standards Authority, should you need them if you decide to reject. Obviously, C.A.B or a solicitor could be of assistance, should you wish to pursue a case.

If you decide to keep the car, then there will always be a risk that a particular warranty claim may be rejected, when disaster occurs.

Best of luck whichever way you decide to play it.
 

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Discussion Starter #4
I've had it over 4 months now,and has been in the garage around 3 of them. I had an issue with the gbox, vibration on the gear stick in 3rd. Kia had the car 7 weeks before they fixed it under warranty. (replaced syncromesh in the end I believe).. However upon driving it out the garage, I then had a new fault. A vibration in all gears at 1500rpm...sounds like down by the passenger footwell. I got it straight back in with kia... Who has now had it 3 times and are unable to find anything wrong. They are now telling me its a normal noise from the turbo, and as my services are out I would have to pay for them to look at that. It sounds nothing like the turbo to me, but they have said they dnt know what it is and that's there next step. So seems I'm kinda stuck 🙄
 

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Hi Pete

Thanks for the post.

Missing or late servicing doesn't automatically void the warranty. However, if an issue arises and is linked directly to a service item that was done late, that particular claim would be rejected.

Regarding the gearbox, it's usual policy to ask the customer to underwrite inspection costs if there is no known issue and there is evidence of poor maintenance. However, this doesn't mean we have ruled out warranty involvement. If you authorise further investigation and the technician finds evidence of a defect rather than the issue resulting from poor maintenance, we can consider a warranty claim as usual. If warranty is approved, you'd be credited back any inspection charge you've paid upfront.

Please PM us with the details if you'd like us to follow up with the dealer once they've investigated further.


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Discussion Starter #6
Hi. Thankyou for the reply.
The gearbox was fixed under warranty. I did have to cover a £300 diagnostic fee of the gearbox, but didn't have to pay that as the repair was covered by the warranty. That side is pretty straight forward.
The issue arises because the moment I have driven out the garage after the repair of the gearbox, I have a new, different fault. The garage did take my vehicle back in and they checked for the new fault, again under warranty, however they haven't fixed it. They are telling me now the noise/vibration is "normal" for my vehicle. But the noise /vibration was not there prior to them working on the gearbox. As I've pushed the issue and insisted the fault is not normal, they are saying they think it's the turbo, which as they know the late services, wouldn't be covered by the warranty.
However I have 2 points. Firstly I don't think for one minute It is the turbo. Secondly, to me it isn't a warranty job in the sense that this is a fault caused by the the original work done on my gearbox, and so it was an unsatisfactory repair. I want the garage to put it right regardless of any warranty issue.
So I don't know where to go with this now.
Regards
Pete
 

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Hi. Thankyou for the reply.
The gearbox was fixed under warranty. I did have to cover a £300 diagnostic fee of the gearbox, but didn't have to pay that as the repair was covered by the warranty. That side is pretty straight forward.
The issue arises because the moment I have driven out the garage after the repair of the gearbox, I have a new, different fault. The garage did take my vehicle back in and they checked for the new fault, again under warranty, however they haven't fixed it. They are telling me now the noise/vibration is "normal" for my vehicle. But the noise /vibration was not there prior to them working on the gearbox. As I've pushed the issue and insisted the fault is not normal, they are saying they think it's the turbo, which as they know the late services, wouldn't be covered by the warranty.
However I have 2 points. Firstly I don't think for one minute It is the turbo. Secondly, to me it isn't a warranty job in the sense that this is a fault caused by the the original work done on my gearbox, and so it was an unsatisfactory repair. I want the garage to put it right regardless of any warranty issue.
So I don't know where to go with this now.
Regards
Pete

Please PM us with the dealer name, reg and confirming if you're the registered keeper. We can discuss the next steps with the service manager.

KCS
 

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Discussion Starter #8
Just a foot note. So as the garage knows the services were late, they know the turbo is linked to a service item - the oil. So I think they are just trying to frighten me away from the fault that's occurred since they repaired the gearbox.
 

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Discussion Starter #10
Just another question. Where can I find a workshop manual for my car? As in like a Haynes manual? Are these available to buy through kia. It's a Mk 3 Kia Rio 4,1.4crdi. 2016
 

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Thanks Pete, we'll review your case in due course and come back to you by PM.

Regarding the workshop manual, this is only available to Kia service teams. Private / trade customers can however register with Kia Hotline at https://www.kia-hotline.com/ , for as little as 1 hour to get workshop instruction. You can use the 'TourGuide' button to view the benefits and rates.

KCS
 

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Discussion Starter #12
Hi Kia customer support. Have you had anything back from the garage regarding my issue?
Merry Christmas
 

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Hi Pete

We hope you had a good Christmas.

We've followed up with Lookers Kia and spoke with David. He understands you've got a booking scheduled for the 22nd Jan. He's offering to road test with you, both in your car and in similar cars because he thinks the noise at certain revs is the same in their cars so may just be a characteristic covered up by the previous gearbox noise. We're available to follow up again on the 22nd if you'd like us to discuss with David and the team.


Kind regards

KCS
 

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Discussion Starter #14
Thankyou. Yes I've booked it in anyway for its 40k service, so we will take it from there I guess. I'll get back to you later in the month with the findings. Many thanks, have a great new year
 

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Hi kia customer service. OK my car has just had its 40k service and the garage has looked at the vibration again. They have said I have play in my turbo which is resulting in the vibration when the turbo kicks in. They quoted £1500 for it to be replaced 😒 as my service was out of date, it wouldn't be covered by the warranty.
I have some questions I hope you can help me with.
Firstly is the turbo removed when removing the gearbox?
Secondly How can the turbo suddenly get play? when it entered your garage for repair of the gearbox it was perfectly fine (no vibration or noise what so ever) After the garage had the gearbox in and out over a 5 and half week period, I drove it out the garage after the gearbox repair with this new noise/vibration. They have spent the last 4 and half months telling me it was a normal noise for my car. This is just not right.
Where am I left to go with this?
If I remove my turbo and send it to an independent turbo specialist for a full diagnostic and refurbishment would kia/lookers be willing to reimburse this - should the report come back that A, it had nothing to do with the oil ( ie service item) or it is a "manufacturing" fault (again not service related) or finally if the report says its been removed and dropped for instance.
Please get back to me. Many thanks. Mr Hannon
 
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