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Got a quote from Kia Oxford for a 4 th Annual service for £470. A forum member suggested that I go online to the main Kia website and go through booking a service that way. The quote came up from Kia Oxford for £369 for a 4th service. I rang Kia up and they confirmed they would charge me that price if I showed a screenshot. If I had not asked advice from a forum member I would have paid another £100. Am I a bit nieve or is that the way things are done these days.
 

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If I had not asked advice from a forum member I would have paid another £100. Am I a bit nieve or is that the way things are done these days.
I have no idea whether you are naive or not but your brief experience of seeking advice from the owners’ club forum certainly illustrates the value of forum membership.

Quite a few other members before you have discovered and utilised the online booking system and I have never heard of anyone yet who declared that they prefer to deal direct with their nearest KIA franchise and pay a bigger bill!:)
 

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Skivvy, I have used the KIA on line service booking system. It is useful to compare nearby dealers and also to compare their on line prices with their "over the counter" prices. Usually the on line offers are better but not always as at least once I have found it dearer. However, I must say that the discrepancy in your case is much larger than any I have found.
Your KIA dealer should not need a screenshot to prove the price as it should be booked at that price on their own system. However, to avoid any unpleasantness it may be best to provide one.
 

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My experience is that they may take a shortcut on your service. In my case, dispite being itemised and charged, they failed to conduct a brake fluid change. That would take 45 mins so at their labour rate there is almost your £100.
When confronted they denied and would not accept that this had occured. In a previous life I was authorised to test and inspect vehicles.
You make your own judgement.
 

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My experience is that they may take a shortcut on your service. In my case, dispite being itemised and charged, they failed to conduct a brake fluid change.
What we don’t know is whether that omission may have occurred in any case, regardless of how the service booking was made.
 

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You make a valid point Indalo and I did forget to add a sentence covering that possibility.
I am uncomfortable with the two different pricing structures one of which is supported by Kia.
If you ring up your local dealer and get a price then quote the online price they are immediately that amount down on their profit. They dont like it.
 

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I thought dealers sucked the brake fluid out and never bothered opening the bleed nipples. I had 8 years of serving my Piccanto all at dealer, and in year 9 found the bleed nipples seized!! Looked as though never touched. Rubbish . I would never use a KIA dealer again.Cost a fortune too over 8 years.
 

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I thought dealers sucked the brake fluid out and never bothered opening the bleed nipples. I had 8 years of serving my Piccanto all at dealer, and in year 9 found the bleed nipples seized!! Looked as though never touched. Rubbish . I would never use a KIA dealer again.Cost a fortune too over 8 years.
I'm unfamiliar with servicing or maintaining a Kia. How do they suck out the brake fluid without opening the bleed nipples?
 

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Not sure how you can with brakes as the fluid will be at a dead end, it doesn't circulate, so it can't all be removed - check valves in the system etc. They probably just change the fluid in the reservoir, which could have absorbed moisture but wouldn't have been subjected to heat etc

FYI this is how they can do it with power steering fluid

 

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I booked my 6 year service through the web on a Venga and was not impressed. The "walk in" price was £70 more. I don't honestly think I got £240 worth of service never mind £310!
On my other threads where I discussed my issues I suggested maybe a "viewing station" would be a customer confidence booster (my MOT station has this so everything is visible).

It really is a sad state of affairs when I have to do this as main dealers are just not doing the job properly and often with a little bit of work by the customer you can prove they missed items.

Mines out of warranty now and I'll be doing what I can myself and with my local trusted guy for bigger stuff.
 

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Well I have discovered that most of the items that were supposed to have been done on various services were not done, judging by the state of all the filters.
r
 

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To be fair vehicles will soldier on for a fair while even if precautionary servicing is not completed. Engine oil is probably the most important item.
Items neglected are probably out of warranty when they prematurely fail due to a neglected servicing. Its a game dealers can play which works in their favour.

You get a wash and vac though from someone on minimum wage to create the illusion.

I read this thread with interest and it mirrors my experiences up completely:


When it comes to wheels off I'm not sure when that is. I've checked over 3 year old serviced cars and found sticking pads and extreme wear. The wear being caused by the sticking which in years gone by was prevented by an annual check and service of the brakes. A 'Service' was preventative maintenance.
 

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To be fair vehicles will soldier on for a fair while even if precautionary servicing is not completed. Engine oil is probably the most important item.
Items neglected are probably out of warranty when they prematurely fail due to a neglected servicing. Its a game dealers can play which works in their favour.

You get a wash and vac though from someone on minimum wage to create the illusion.

I read this thread with interest and it mirrors my experiences up completely:


When it comes to wheels off I'm not sure when that is. I've checked over 3 year old serviced cars and found sticking pads and extreme wear. The wear being caused by the sticking which in years gone by was prevented by an annual check and service of the brakes. A 'Service' was preventative maintenance.
 

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I took my KX3 to my local dealers for its service & MOT unaware that you do not need to. If the garage you take it to uses Kia parts then the warranty is intact. However the dealer phoned me and told me that I needed two front tyres. I said I'd take the car to Tanvics at Grantham to have the tyres fitted. They checked (they are a tyre specialist) and said they don't need replacing. A few months later I had a puncture and Tanvics repaired it for £18. I asked are the tyres still OK and was told they had plenty of life in them. When the next service and MOT was due I took it to Tanvics. Again I asked are the tyres OK and they said I'd get a couple of thousand miles out of them. I told them to replace them. I had done 13,500 miles between MOT's and could have got more mileage out of tyres that Kia told me needed replacing!. I will never take the car again to Kia for service. Tanvic told me that they hear this kind of story about main dealers all the time.
 

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My local KIA dealer charged £299 for it's 4th Service. I have a service plan which also covered the MoT so zero cost to me.
However, they did note that I will need front discs soon as they are close to the minimum.
 
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