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Discussion Starter · #1 ·
The key has snapped just below the surface on the removable swan neck to my Kia Sportage tow bar. Removal was impossible without damage to the barrel. The whole barrel assembly should come out for a replacement. But despite a couple of goes with customer services and my local Kia garage, the only available part is a new key!! I cant get a lock , handle assembly or I thought worse case scenario, a new swan neck. All I am offered is a replacement "complete" tow bar assembly kit at £644. Their suggestion is that I would just have to throw away the bits I don't use. Does anyone out there know who manufactures this swan neck assembly and I can try to contact them directly for help.
I would have thought that at least the possibility of someone losing their removable tow bar would have been considered to offer a replacement of this part, but to only offer an entire assembly replacement is ridiculous.
Any help would be appreciated
 

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My first thought is look at a local towbar specialist near you, they would have the experienced this type of issue before and have some idea of what can be done. A specialist fitter would probably be able to identify the maker. There are a few that come to mind Witter/Wesfalia, Brink, Towsure and TowTrust are the main producers there are a few others.
From the various makes we have had you won't be able to mix and match, each manufacturer has different designs for the towball fittings, although the towbar fitting to the car will be the same. Ebay is another option, but I wouldn't trust my caravan to a second hand, unknown history towbar.
Sorry, this is not what you want to hear, but I suspect you may have to bite the bullet and change the complete assembly.
 

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Discussion Starter · #3 ·
My first thought is look at a local towbar specialist near you, they would have the experienced this type of issue before and have some idea of what can be done. A specialist fitter would probably be able to identify the maker. There are a few that come to mind Witter/Wesfalia, Brink, Towsure and TowTrust are the main producers there are a few others.
From the various makes we have had you won't be able to mix and match, each manufacturer has different designs for the towball fittings, although the towbar fitting to the car will be the same. Ebay is another option, but I wouldn't trust my caravan to a second hand, unknown history towbar.
Sorry, this is not what you want to hear, but I suspect you may have to bite the bullet and change the complete assembly.
Yes, sent all the details to Brink, Westfilia, and Witter. Brink have replied its not one of theirs. Thanks. Wont be happy if its £644 due to a key snap, that potentially could happen again although i will be extra extra extra careful.
 

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Can you remove tow ball from car, if you can try taking it to a locksmith who should be able to remove broken key and supply new key or possibly a new barrel and keys
You might be able to turn the lock with a large flat screwdriver to unlock it if the broken bit is still in place
 

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Discussion Starter · #7 ·
Can you remove tow ball from car, if you can try taking it to a locksmith who should be able to remove broken key and supply new key or possibly a new barrel and keys
You might be able to turn the lock with a large flat screwdriver to unlock it if the broken bit is still in place
Yes can get it off, can remove barrel but needs to be bespoke replacement from manufacturer who is ???
 

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Buggers!. I still think getting a towbar specialist have look at it is your best bet, they will almost certainly know which maker it is.

Edit: It's not much help but mine is a Kia fitted Tow Trust, but the previous Sportage, also Kia fitted was a Brink.
 

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if you have the swan neck un attached can you not try and wiggle out the snapped key or even try a locksmith who could help you, he may charge you a few quid for getting the snapped key out and if you have a spare key then you will save on a new complete assembly purchase
 

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Discussion Starter · #11 ·
Post a pic of it someone may be able to id it.
I know it's a different car but my new sorento Kia towbar is made by westfalia.
Sleeve Bicycle part Automotive design Automotive exterior Bag

if you have the swan neck un attached can you not try and wiggle out the snapped key or even try a locksmith who could help you, he may charge you a few quid for getting the snapped key out and if you have a spare key then you will save on a new complete assembly purchase
I tried all the wiggling and jiggling possible. I generally give myself a pat on the back for any job. Even got as far as halfway drilling the barrel out ready for a replacement. Then I stopped when I though - hang on . The bar still clicks in and out but I just cant lock it. Just concerned that when on the frame the indicator is only just into the green and not all the way to the end where i thought it should be, so i am not confident it is safe to use or if it is actually locked on sufficiently
 

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i did a quick look on eBay and thought by the numbers/coding on the pictured one it is a Brink, found a "K16", pictured one has K18 codes on the base, maybe @kfletcher has already checked the out? saying that could he not just buy just the swan neck c/w a new set of keys?
 
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The key has snapped just below the surface on the removable swan neck to my Kia Sportage tow bar. Removal was impossible without damage to the barrel. The whole barrel assembly should come out for a replacement. But despite a couple of goes with customer services and my local Kia garage, the only available part is a new key!! I cant get a lock , handle assembly or I thought worse case scenario, a new swan neck. All I am offered is a replacement "complete" tow bar assembly kit at £644. Their suggestion is that I would just have to throw away the bits I don't use. Does anyone out there know who manufactures this swan neck assembly and I can try to contact them directly for help.
I would have thought that at least the possibility of someone losing their removable tow bar would have been considered to offer a replacement of this part, but to only offer an entire assembly replacement is ridiculous.
Any help would be appreciated
I have a complete tow behind a motorhome tow bar setup that was on a 2001 Sportage but nothing looks like you picture.
 

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Hi there is you have a glue gun and some sticks you can push the glue towards the key and sometimes is can remove the Brocken key or just heat the stickup on the end and push towards the key . It could pull it out .
 
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