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This has surely got to be a sensor issue?

How can a PPF filter need a regeneration process after such a short mileage from new?

Wonder if the dealer is lacking the specialist diagnostic equipment to identify the root cause of such issues?

As I said in my earlier post, my dealer replaced my DPF filter under warranty after 27,000 miles. In my case the problem started after circa 14,000 miles and I kept a detailed log after each occasion of the DPF warning light coming on.
 

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Discussion Starter · #23 ·
I am now being told by KIA customer services that the garage will charge me an inspection fee to look at the vehicle in respect of this issue? It’s mind boggling that a brand new car that develops a fault after 998 miles is not the responsibility of the dealer to put it right? A diagnostic charge I am being told? Surely a brand new car should be good for over 998 miles before the customer having to pay a fee for it to be road worthy
 

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MY22 Sportage GT Line S HEV FWD
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Wow, that does not sound right at all. Surely they can’t expect you to stump up for a diagnostic fee after only a few months and less than 1k miles?
 

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I would first ask to talk to the workshop manager and discuss the matter with him. If you get no joy ask to speak to either the senior sales manager or the senior dealership manager and if still no joy inform them you are going to start proceedings to reject the car. It is clearly a fault, probably a sensor and you should not need to pay to have it sorted.
 

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Discussion Starter · #27 ·
I would be taking it to another dealer and explaining the issue and the efforts you have gone to. Failing that I’d reject the car.
How do I reject the car after owning it for 3 months? I am definitely not happy with it and I am considering going back to a Range Rover Evoque again. Their after sales service if so much better
 

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Inspection charge is a standard thing. If it is a warranty issue (& no reason it should not be) then it is not charged.

You do have to give them one chance to fix the car before any action can be taken on rejection.
 

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Discussion Starter · #30 ·
I would be taking it to another dealer and explaining the issue and the efforts you have gone to. Failing that I’d reject the car.
I am taking it in for an inspection and will be happy if they can fix it but the guy on the service reception desk told me these filters can fail at less than 1k miles. Could get expensive if I do 30k miles over 2 years
 

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I am fairly sure that Kia/Kia dealers find it more economic to simply replace a PPF or DPF than undertake a detailed investigation and carry out the necessary fix. Those with more detailed knowledge of the trade than me will I am sure take me to task if they disagree with that statement, but I know for a fact that there are experienced diagnostic specialists "out there" who would tell you what the problem was. Naturally it would cost you and it would be rather strange to have to take a virtually brand new car for such an investigation, but I guess it would provide a more reliable answer than the one you might get from your dealer.

Having said that, personally, I would begrudgingly pay the quoted dealer fee in the expectation that it will be recoverable once that validity of the warranty claim has been established, but also keeping your options open about a rejection.

Again though, it highlights the inconsistency between dealerships as in my case Allingtons never asked me for a penny
 

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Inspection charge is a standard thing. If it is a warranty issue (& no reason it should not be) then it is not charged.

You do have to give them one chance to fix the car before any action can be taken on rejection.
What about the boasting 7 year warranty dont seem much good just like all other car warranties once you read small print
 

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What about the boasting 7 year warranty dont seem much good just like all other car warranties once you read small print
You will find other brands are just the same...
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
I then drove around 60 miles around the Lakes and then another 130 miles home at over 3000 rpm. The light was still on when I returned home..I have spent three weeks trying to get the light off.
I visited the KIA dealership in Stafford and was horrified at the comments and attitude of the guy on the service reception desk he was very dismissive of my concerns and said it could not possibly be a problem with a faulty filter? I thought that was an odd thing to say to a customer and he offered me no help with any solution or inspection for my 12 week old car that clearly has an obvious fault. He went on to tell me now the light had been on for so long it would be difficult to get off? Another odd thing to say without offering a solution. He added it can often happen after 1k miles depending on driving style? He mentioned a lot of urban driving is the issue?
My history since purchasing this car is anything but urban. He told me the car can and will eventually go into limp mode and there is a substantial charge to put this right. I then spoke to my sales person who called a service engineer who advised a route to drive of around 15 miles and that I should drive in 3rd gear and about 3500rpm I have driven the said route 3 times plus approximately 80 miles up and down a 15 mile stretch of the motorway.
I have used over half a tank of fuel driving aimlessly and for nothing as the light is still on. The car also is not running smoothly and the engine judders from time to time. Not at all happy with this new February 2022 KIA Sportage (new model) with my previous KIA Sportage I have two and a half years trouble free motoring and now I have a car that is not running well and I am told this issue is chargeable and not covered under warranty?
Shock horror how can a clearly faulty Petrol Particulate filter not be covered?? KIA seem to have a filter that is not fit for purpose as I see this has been an issue for a number of owners of the new model Sportage… My driving style for the first 998 miles of my new cars life should not have caused my car to develop this issue. Any helpful advice would be most appreciated as I am not a happy bunny

(Edited to break up the wall of text to make it easier to read - iooi)
Simply tell the Kia dealer that they need to sort out the issue or you will exercise your consumer right to reject the car as not fit for purpose.
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
<snip>

(Edited to break up the wall of text to make it easier to read - iooi)
A bad PPF woudl probably not result in poor running.
I think you've had bad fuel. Maybe even a slight mis-fuelling.
Go to a different dealer, do not over-state the issue by offering any opinion whatsoever. Certainly do not tell them that you've spent weeks trying to get the light out. Just say it's a new car and the light is on. Let the experts do the diagnosis. They won't charge you anything before telling you what they are going to do. At that point, if necessary, you can say "What, it's surely under warranty?"
Also, ignore what anyone says, just read what the cars ownwers manual tells you to do - then you will not be at risk of invalidating your warranty.
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
I then drove around 60 miles around the Lakes and then another 130 miles home at over 3000 rpm. The light was still on when I returned home..I have spent three weeks trying to get the light off.
I visited the KIA dealership in Stafford and was horrified at the comments and attitude of the guy on the service reception desk he was very dismissive of my concerns and said it could not possibly be a problem with a faulty filter? I thought that was an odd thing to say to a customer and he offered me no help with any solution or inspection for my 12 week old car that clearly has an obvious fault. He went on to tell me now the light had been on for so long it would be difficult to get off? Another odd thing to say without offering a solution. He added it can often happen after 1k miles depending on driving style? He mentioned a lot of urban driving is the issue?
My history since purchasing this car is anything but urban. He told me the car can and will eventually go into limp mode and there is a substantial charge to put this right. I then spoke to my sales person who called a service engineer who advised a route to drive of around 15 miles and that I should drive in 3rd gear and about 3500rpm I have driven the said route 3 times plus approximately 80 miles up and down a 15 mile stretch of the motorway.
I have used over half a tank of fuel driving aimlessly and for nothing as the light is still on. The car also is not running smoothly and the engine judders from time to time. Not at all happy with this new February 2022 KIA Sportage (new model) with my previous KIA Sportage I have two and a half years trouble free motoring and now I have a car that is not running well and I am told this issue is chargeable and not covered under warranty?
Shock horror how can a clearly faulty Petrol Particulate filter not be covered?? KIA seem to have a filter that is not fit for purpose as I see this has been an issue for a number of owners of the new model Sportage… My driving style for the first 998 miles of my new cars life should not have caused my car to develop this issue. Any helpful advice would be most appreciated as I am not a happy bunny

(Edited to break up the wall of text to make it easier to read - iooi)
I'm not sure how helpful my observation maybe, but my son had a fuel filter light coming on in his Astra, took it to garage to reset a day later or week later, light in again. My brother advised him to try Shell or BP higher grade unleaded petrol and a week later the light went out and he now only uses those brand petrol stations and not the Supermarket petrol station, and no fuel light
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
I then drove around 60 miles around the Lakes and then another 130 miles home at over 3000 rpm. The light was still on when I returned home..I have spent three weeks trying to get the light off.
I visited the KIA dealership in Stafford and was horrified at the comments and attitude of the guy on the service reception desk he was very dismissive of my concerns and said it could not possibly be a problem with a faulty filter? I thought that was an odd thing to say to a customer and he offered me no help with any solution or inspection for my 12 week old car that clearly has an obvious fault. He went on to tell me now the light had been on for so long it would be difficult to get off? Another odd thing to say without offering a solution. He added it can often happen after 1k miles depending on driving style? He mentioned a lot of urban driving is the issue?
My history since purchasing this car is anything but urban. He told me the car can and will eventually go into limp mode and there is a substantial charge to put this right. I then spoke to my sales person who called a service engineer who advised a route to drive of around 15 miles and that I should drive in 3rd gear and about 3500rpm I have driven the said route 3 times plus approximately 80 miles up and down a 15 mile stretch of the motorway.
I have used over half a tank of fuel driving aimlessly and for nothing as the light is still on. The car also is not running smoothly and the engine judders from time to time. Not at all happy with this new February 2022 KIA Sportage (new model) with my previous KIA Sportage I have two and a half years trouble free motoring and now I have a car that is not running well and I am told this issue is chargeable and not covered under warranty?
Shock horror how can a clearly faulty Petrol Particulate filter not be covered?? KIA seem to have a filter that is not fit for purpose as I see this has been an issue for a number of owners of the new model Sportage… My driving style for the first 998 miles of my new cars life should not have caused my car to develop this issue. Any helpful advice would be most appreciated as I am not a happy bunny

(Edited to break up the wall of text to make it easier to read - iooi)
To late now but you should have contacted your breakdown company if you had one. I would certainly contact Kia and if no joy a news paper or car magazine. They may take up your case not sure if Kia likes bad publicity.
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
I then drove around 60 miles around the Lakes and then another 130 miles home at over 3000 rpm. The light was still on when I returned home..I have spent three weeks trying to get the light off.
I visited the KIA dealership in Stafford and was horrified at the comments and attitude of the guy on the service reception desk he was very dismissive of my concerns and said it could not possibly be a problem with a faulty filter? I thought that was an odd thing to say to a customer and he offered me no help with any solution or inspection for my 12 week old car that clearly has an obvious fault. He went on to tell me now the light had been on for so long it would be difficult to get off? Another odd thing to say without offering a solution. He added it can often happen after 1k miles depending on driving style? He mentioned a lot of urban driving is the issue?
My history since purchasing this car is anything but urban. He told me the car can and will eventually go into limp mode and there is a substantial charge to put this right. I then spoke to my sales person who called a service engineer who advised a route to drive of around 15 miles and that I should drive in 3rd gear and about 3500rpm I have driven the said route 3 times plus approximately 80 miles up and down a 15 mile stretch of the motorway.
I have used over half a tank of fuel driving aimlessly and for nothing as the light is still on. The car also is not running smoothly and the engine judders from time to time. Not at all happy with this new February 2022 KIA Sportage (new model) with my previous KIA Sportage I have two and a half years trouble free motoring and now I have a car that is not running well and I am told this issue is chargeable and not covered under warranty?
Shock horror how can a clearly faulty Petrol Particulate filter not be covered?? KIA seem to have a filter that is not fit for purpose as I see this has been an issue for a number of owners of the new model Sportage… My driving style for the first 998 miles of my new cars life should not have caused my car to develop this issue. Any helpful advice would be most appreciated as I am not a happy bunny

(Edited to break up the wall of text to make it easier to read - iooi)
I suggest write to dealer's MD and Kia's UK chief. Start by saying you have a fault which needs fixing, and if no action is taken will then be going to Trading Standards. Then clearly explain the problem. Finish by reiterating your need for a fix under warranty (Inc a courtesy car whilst being done) or you will take it further. As an annex you can summarise the appalling behaviour of dealer's customer facing person.
 

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Hi I am Christopher P I am on my second KIA Sportage getting my new style model in mid February 2022. Sadly all is not well. I had driven just 998 miles which consisted of some urban mile but two trips to Manchester airport and back which added approximately 240 mile plus a trip to Ashbourne and back 70 miles and a 145 mile trip to Carlisle where the issue of the exhaust GPF filter warning light illumination developed at 998 miles.
I then drove around 60 miles around the Lakes and then another 130 miles home at over 3000 rpm. The light was still on when I returned home..I have spent three weeks trying to get the light off.
I visited the KIA dealership in Stafford and was horrified at the comments and attitude of the guy on the service reception desk he was very dismissive of my concerns and said it could not possibly be a problem with a faulty filter? I thought that was an odd thing to say to a customer and he offered me no help with any solution or inspection for my 12 week old car that clearly has an obvious fault. He went on to tell me now the light had been on for so long it would be difficult to get off? Another odd thing to say without offering a solution. He added it can often happen after 1k miles depending on driving style? He mentioned a lot of urban driving is the issue?
My history since purchasing this car is anything but urban. He told me the car can and will eventually go into limp mode and there is a substantial charge to put this right. I then spoke to my sales person who called a service engineer who advised a route to drive of around 15 miles and that I should drive in 3rd gear and about 3500rpm I have driven the said route 3 times plus approximately 80 miles up and down a 15 mile stretch of the motorway.
I have used over half a tank of fuel driving aimlessly and for nothing as the light is still on. The car also is not running smoothly and the engine judders from time to time. Not at all happy with this new February 2022 KIA Sportage (new model) with my previous KIA Sportage I have two and a half years trouble free motoring and now I have a car that is not running well and I am told this issue is chargeable and not covered under warranty?
Shock horror how can a clearly faulty Petrol Particulate filter not be covered?? KIA seem to have a filter that is not fit for purpose as I see this has been an issue for a number of owners of the new model Sportage… My driving style for the first 998 miles of my new cars life should not have caused my car to develop this issue. Any helpful advice would be most appreciated as I am not a happy bunny

(Edited to break up the wall of text to make it easier to read - iooi)
Should have stuck to your 2018 model. I have a gtlineS fab motor. Never let me down, never had a warning ⚠ light. Remapped to 225bhp and 340 torque. It's my 'AUDI EATER' brilliant car.
 
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