Kia Owners Club Forum banner

1 - 14 of 14 Posts

·
Registered
Joined
·
18 Posts
Discussion Starter #1
Just letting people know that your warranty wont be voided if your car is servicedin a non-KIA garage. Unfortunately, I'm not allowed to service the car,the person has to be a trained VAT registeredmechanic and has to usegenuine Kia parts. I will buy all parts myself from the KIA dealership which will have allthe part numbers, the spec of oil,my car reg number, and chasis number in theevent that my car will have to be fixed under warranty.In this way there should be no arguments in the futureif they doubt that correct parts/oil was used on my car. Page 12 of the warranty info and service record asks for signature and stamp of " Kia dealer OR repair establishment". EU competition laws make it illegal for KIA to say that servicing their cars witha non-kia garage will void their warranties. The garage where I bought my Proceed confirmed this. Do not let your main Kia dealer tell you otherwise!
Main dealership garages charge crazy money for labour in comparison to the small honest mechanics that operate in every town in the country. I will be saving in the region of approx. 150 euro a year (I get my car serviced twice yearly). Last year my first service cost EUR 78 and second EUR 93.60 before VAT on labour of 13.5%! Its crazy to think that a 20 min oil change a trained monkey can do costs that much! The money I will save will pay for my yearly road tax and more.
 

·
Registered
Joined
·
144 Posts
A non main dealer stamp in the UK MAY result in lower resale value. There are many people out there who still look dimly on the issue.


Also if you take your car to an Independant you can not guarantee, unless you buy them all yourself that they will use all Kia parts and follow the Kia servicing proceedures. Also, is your local Indie going to carry out any non safety recalls which may not be serious enough to warrant a major recall. There are a few of them which are done during the servce as opposed to incovienincing the customer by calling their car in.



And finally, if there is a developing fault on the vehicle which would be claimable under the warranty, are they going to do the work? Will your local Indie also ensure that any software updates for your car are in place FOC?



You pay for a lot more than a Monkey to change the oil when you go to a main dealer. You pay for Kia trained people to look after every aspect of your car, not just the oil and filter.



Going to an Indie may look like good value, but its a false economy if you ask me.
 

·
Registered
Joined
·
18 Posts
Discussion Starter #3
I dont accept that a mechanic who is fully VAT registered, has a great name, has a four year FETAC registered (Irish education authority)mechanics qualification is any less of a person thanan "expert" in a dealership. Cars are cars when comes to servicing and maintenance.Was almost ripped off nearly 1000 euros for a power steering problem by a dealership with a previous car of mine. Luckily, I went to a local mechanic who treated me and my car with respect.
I will be buying the KIA parts myself and make sure everything is above board.

I would not look dimly if I was buying a used car serviced in an independent garage, as long as itis serviced and maintained, which my car car most certainly will be.
 

·
Registered
Joined
·
144 Posts
andyroo said:
I dont accept that a mechanic who is fully VAT registered, has a great name, has a four year FETAC registered (Irish education authority)mechanics qualification is any less of a person thanan "expert" in a dealership. Cars are cars when comes to servicing and maintenance.Was almost ripped off nearly 1000 euros for a power steering problem by a dealership with a previous car of mine. Luckily, I went to a local mechanic who treated me and my car with respect.
I will be buying the KIA parts myself and make sure everything is above board.

I would not look dimly if I was buying a used car serviced in an independent garage, as long as itis serviced and maintained, which my car car most certainly will be.




Main dealer service history still counts for more, just because you dont look at it doesnt mean the rest of the world doesnt.


Also with the best will in the world, your VAT and FETAC registered mechanic is just that, a VAT and FETAC registered mechanic. And you are right, mechanically, a car is just a car. The problem with that is that as a whole Electro-Mechanical package, a car is not the same no mater which manufacturer you go to, unless they are in in the same family, eg. Cee'd and I30 or Vectra and 9-3.



Surely you would want to know that a car you are looking to lay down serious money for has been looked after correctly. The only way to be one hundred percent certain is to see a full main dealer history, because the man at the dealer has been trained by the manufacturer to work on their products. Not trained by a body which has no specialist knowledge on the correct maintainance of a Kia vehicle.
 

·
Registered
Joined
·
111 Posts
Mr Smith please take note.
(1)Should there be a recall KIA through their dealership should notify the vehicle owner.
They will by law effect F.O.C. repairs, under the warranty terms.
(2) Providing the Independent Repairer uses parts fit for purpose,there is no problem, with your warranty at all.
(3)Look Under Block Exemption (see the internet) specific information regarding any motor car is made available by law.
(4) Mr Smith, KIA assemble a box of bits they have bought in, they do not manufacture parts they just screw them together. !!
Just look at some of the parts.
Tyres Michelin
Injection System Bosch
Electrics Bosch
etc,etc
If you are knowledgeable about the product you are selling you could draw up a very large list.
Parts that are sourced from a reputable member of a an organisation like the ADF or the GAU (see the internet)just take a few minutes to further your knowledge about the trade you are employed by.
I don't wish to be offensive but consider the facts before you make a comment.
Look Forward to Your Comments.
 

·
Registered
Joined
·
662 Posts
labour rates oh this could run for weeks!

true, independents are always going to be cheaper. Reason is their overheads are, as main dealers we are charged for training £250 per month specialist tools £30,000 various franchise fees £400 per month, vehicle stocking fee's, courtesy cars tax insurance and fuel specialist KIA stock £65000 and so the list goes on. Look at the number of main dealersVS independents who have gone bustin thelast 6 months.


labour rates have to reflect this its like the window cleaner he uses your water charges £20 for 15 Min's work (thats £80per hr)



There are some excellent independents out therebut ask some basic questions before leavingyour second biggest personal expensein their hands

do they use genuine parts

do they have code reading facility's for your model (this is part of all services)

will they follow the manufactures schedual and be able to give you a itemised invoice showing parts and numbers used

what guarantee do they give on their workmanship

what oils do they use



main dealers do sometimes get annoyed because we see so many cars where independents can't fix it they have had a go charge the customer then say take it to the main dealer or where experience in dealing with the product would have prevented a major failure good example of that is the people on the forum who have had Sorento gearbox issues, main dealers are aware of the need to change the drain bung and use a specialist oil only available to KIA



last issue is goodwill, KIA will support vehicles that have major component failures if the owner has supported the KIA network.
 

·
Registered
Joined
·
111 Posts
I will make just a couple of points before I drop this issue Paul.
(1)I agree about the labour rates & overhead.
(2)I see some bad dealerships as well, don't tar everyone with the same brush.

(3)Customers have left cars with main dealers who don't know their base from their elbow.
(4) Parts should be fit for purpose, not a requirement in law to fit so called "Genuine" KIA DO NOT MAKE COMPONENTS
(5)Software is available from the same source KIA gets it.
(6) Every good business will issue a proper detailed invoice.
(7) Specialist Oil who are you trying to "kid".
(8) Please give out the correct information, "WARRANTY WILL BE HONOURED"
BY LAW !!!
I HAVE A FINAL QUESTION FOR YOU
KIA have recently changed the Aftermarket Brake Pad Supplier
Will they scrap all the old stock I DON'T THINK SO
A little knowledge is some times a problem,

Speak To You Soon
 

·
Registered
Joined
·
887 Posts
1, yes.
2, Good and bad in all trades, and backstreet, indies and dealers, there seems to be a perception that as a dealer your automatically bad.
3, as 2
4, As long as customer can provide evidience of oem, or equilvaelnt parts and specification oils used, then all is wel.
5, Yes obd is good, but you don't get the software upgrades for systems anywhere but kia.
6, yes.
7, Appollo ATF, and Kia TOD oils, not found them anywhere aftermarket as yet, if you know, then please share!
8, Warranty will be honoured, assuming customer can prove servicing as per schedule, kia and others do and will ask in the event of a claim where servicing may have affected cause and result.

They also changed filter suppliers... cos the bosch ones were poop.
 

·
Registered
Joined
·
144 Posts
yesitsmeagain said:
Mr Smith please take note.
(1)Should there be a recall KIA through their dealership should notify the vehicle owner.
They will by law effect F.O.C. repairs, under the warranty terms.
(2) Providing the Independent Repairer uses parts fit for purpose,there is no problem, with your warranty at all.
(3)Look Under Block Exemption (see the internet) specific information regarding any motor car is made available by law.
(4) Mr Smith, KIA assemble a box of bits they have bought in, they do not manufacture parts they just screw them together. !!
Just look at some of the parts.
Tyres Michelin
Injection System Bosch
Electrics Bosch
etc,etc
If you are knowledgeable about the product you are selling you could draw up a very large list.
Parts that are sourced from a reputable member of a an organisation like the ADF or the GAU (see the internet)just take a few minutes to further your knowledge about the trade you are employed by.
I don't wish to be offensive but consider the facts before you make a comment.
Look Forward to Your Comments.

Facts were considered before comment. Kia are allowed to refuse to honour warranty if the there is reasonable doubt that the parts used during servicing are not to the same standard as a part provided by Kia.



Regardless of who manufacturers the components, there are implications. Michelin do multiple grades of tyre for example. If the component you have fitted during service, whilst produced by the same manufacturer has a lower grade than the kia original equipment then Kia can kick out your claim.



With regards to recall, yes the work will be foc, but there are many recalls, in GM at least, (this is where the bulk of my experience lies,) that the manufacturer deems sufficiently low risk, VOSA agree and the retailer is instructed to carry out the work FOC when the vehicle is next at the dealerhship.



All I am saying is that the decision is yours, but the main dealer has access to the right parts, the right tools and the right expert knowledge, you local indie may have access to the knowledge, may have access to the parts and may have access to the tooling. Do you really want to take the risk he does not? Do you really want to invalidate you 7 year warranty? If so, carry on, I dont have the time to argue with you when I am not able to reverse terminal stupidity. If not, kia.co.uk has a full list of dealerships who can guarantee every reqirement you have with regards to servicing your vehicle. Its not like were talking Audi or BMW here, Kia rates are reasonable, so why not do it for the peace of mind.
 

·
Registered
Joined
·
111 Posts
Mr Smith it's time you took a reality check:
(1) Refuse warranty repairs & you will be punished !!by law.
(2) Quality of parts, main dealers use the free aftermarket motor factors every day.
(3)During the course of my day job I see so called main dealer technicians, unable to remedy some of the most basic faults even with the equipment, and as you put it,and with the superior knowledge.

(4) Your suggestion is an across the board GUARANTEE these are strong words.
(5)Clearly as a salesman you have no idea about the mechanical side of your business.
We don't tell you how to sell em, so don't tell us how to fix em.
Clearly the the brainwashing has worked in your case.
Terminally Stupid, no just Extremely Globally Aware.
I feel very sorry you have taken the moral high ground but come on think before you shout.
Please except the fact that there are some good & some bad in every walk of life, I know I meet them every day even in so called main dealers.
I feel I must terminate this thread to be fair to the web site.
Regards
 

·
Registered
Joined
·
887 Posts
yesitsmeagain said:
(1) Refuse warranty repairs & you will be punished !!by law.
I have seen a VERY rare case of a warranty claim refused due to lack of correct servicing, a free repair under the warranty is not an automatic right, if you've abused the component in some way, it is then not a manufacturing defect and therefore not covered under the warranty.
Kia, on the whole and imho, have pretty much the fairest, and gerenous warranty policy I've ever encountered, try getting a trim replaced on a european brand car at 2/3 years old, never gonna happen.
 

·
Registered
Joined
·
111 Posts
Murphwiz,
I agree,if we come across a clear case of abuse, or for that matter parts that have worn through a normal life cycle then yes a few factors would be taken into consideration.
But we all judge on what we find and some times not what we are told.
The fact is that there will always be grey area's, that's why we put out area managers to act as referee's in some cases.
Customers Count
Common sense will prevail, coupled with a bit off customer care.
I feel you know the score, I just don't need to preach to the converted.
All The Best
 

·
Registered
Joined
·
973 Posts
Personally, I wouldn't buy a used Kia if it didn't have a full Kia main dealer service history.

Theoretically customer can get it serviced any where, but Kia will do all they legally can to reject a warranty claim if it is serviced by a garage that is not a Kia main dealer.
 

·
Registered
Joined
·
14 Posts
Dealerships aren't all that. There is just as much chance as poor workmanship or getting kicked in the balls by a main dealership trust me been there granted it's not been Kia.

Mine is in getting a service today by a independent garage due to being £60 cheaper for an oil and filter change and the closest garage being near 100 miles away. I have never had an issue with this independent doing warranty work either
 
1 - 14 of 14 Posts
Top