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hi can any one help i have a kia soul i am disabled so its leased this is my second disability vechile i was on the way on holiday in december for xmas and whilst driving to our destination our car cut out and completely lost power.<BR itxtNodeId="2">there was no noise to indicate a problem and neither any lights that came up on the dash board the car was over due to have a service i have now been informed but i am being asked to pay a sum of four thousand five hundred pounds to get the engine reniewed, i am on benefits at this present moment and feel i am being backed into a corner totally if i do not complie with what they propose i will be found in breach of my lease with motability. there have been two opinions on the reason that the engine broke down firstly it was said that the oil was totally dry and that through no service which was a couple of months over and through no fault of my own and the next was that there was oil in the car but that it was very very thin totally controversial diffrent diagnosis and no questions answeared as to why the car did not show that there was no oil or it needed changing, i must stress thst through this we have already lost our holiday which took three years to save up four and my poor kiddies suffered this, surely we are not to blame there must be a manufacturing fault here we are talking about a year old vechile can any on help from clare clucks x
 

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can you give use the model and engine type and mileage and accurate date of registration please?. Also which garage has given you this diagnosis?. Are the Kia UK guys reading this?.... maybe do some investigation into the circumstances?.
 

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Did you check your oil level?Why didn't you get it serviced, it's all covered under the motability scheme, no extra cost to you.
Basic level checks are part of motoring, car didn't tell it it needed servicing, you seem to already know that it was overdue?
 

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So all the running costs of a motability car are covered by the scheme (except for fuel) and all you have to do is put it in for a prepaid service when necessary? Is that at a motability garage or a dealers?.
 

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New vehicles can use some oil whilst they are bedding in, checking the oil level is vitally important, especially in the first few months of ownership.
 

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Our Tempest is on motability and the garage always phones when its service time, but I do check the oil now and again, so far the motor has,nt needed topping between services so the motor running out with out warning and no indication on the dash sounds a bit dodgy to me. Ask for an independent mechanic to have a look if possible.
 

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As part of the Motability lease YOU are required to ensure the vehicle is serviced as per the manufacturers requirements. If you don't then they can ,and will , void your warranty.As Murphwiz says, it's not as if it costs you anything, except a phone call to book it in.

I'm not saying there wasn't a fault with your vehicle, but by not having it serviced within the required window -either by time or mileage, Kia can rightly say you have voided the warranty.
It's a fact of life that with todays longer warranties it is vital to ensure all services etc are carried out to the book otherwise the manufacturer can wriggle out.

Really sorry for your predicament and maybe other owners will take note of the importance of an up to date service record.

Good luck in resolving your problem.


(I have no connection to Kia other than being a satisfied Kia owner!)
 

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Up until recently we always had motoabilty cars and the onus is on the driver to regularly check
oil/water/tyre pressures as stated in the accompanying handbook. the servicing must be done by any same make main dealer garage and if it is not serviced at stated intervals then you are in deep doodoo. Every dealer of every different make of car always sent us a reminder to have our car serviced well before the date in question and always provided a service of collecting and delivering the car afterwards.
 

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Just a thought here, but wouldn't the engine management system shut the engine down if the oil pressure was lost? I'm sure I ready a thread in the Cee'd forum about an engine that had stopped through lack of oil and the dealer just filled it up and gave it back? In this day and age I would not expect an electronically managed engine to allow itself to self distruct.
Thoughts anyone?

Phil
 

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If it's your second car on the sceme then you should know the rules by now. I'm on my 6th and always ring at least a month before.....can't beleive you went 14 months. Your contract states YOU get the car serviced either ****miles or 12 months, depends what comes first. Motability have had problems in the past with people not looking after their cars.
 

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My farther was on motability. When the tax disk comes in the post, usually 14days before the old one runs out, it's straight to the garage for a service and a call to renew his insurance. I would say most people would be in the same position with a motability car. I just can't see how when most people have to pay for their servicing, yours didn't manage do book yours in for free. As for the cost of the repair, I can't see Kia making up the problem because they know that most customers on the motability sceme don't have that sort of money to pull out there backside. So chances are it really is down to not having the oil checked/topped up. As for the oil being "thin"....if that were the reason it would have destroyed the engine much earlyer.
 

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thunderbird said:
Perhaps it may be worth finding out if Motability should beinformingyou of the due service, if they should be doing this and did not it may be a way of getting the work done FOC.

The managing dealer should be, and are fined if they don't actively chase, and motability also send out reminders, and will actively chase once a certain window is reched, or the managing dealer doesn't refer the case to motability (again they are fined if they don't refer prior to motability stepping in)
As you can see, it's totally in the dealers interest to get the car in and serviced, motability pay the dealer if they service, and charge the dealer if they don't!
 

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RichieD76 said:
As for the cost of the repair, I can't see Kia making up the problem because they know that most customers on the motability sceme don't have that sort of money to pull out there backside.
Ritchie,

I doubt many people who are NOT on the scheme could afford that sort of money so why be judgemental?

The above sentencesuggests mostpeople on DLA are poor. I'd like to know where you get your findings from!!
 

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Murphwiz,
The lack of response may suggest that notifications were sent out but ignored.....she admitted she new the service was overdue.
 

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it all sounds like an unpleasant lesson in the necessity of regular checks, not just for Motability users but for us all. Cars have become so reliable that we ignore them and we shouldnt not just for cost but for our own safety too.
 

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Taffy 49 said:
RichieD76 said:
As for the cost of the repair, I can't see Kia making up the problem because they know that most customers on the motability sceme don't have that sort of money to pull out there backside.
 
Ritchie,
 
I doubt many people who are NOT on the scheme could afford that sort of money so why be judgemental?
 
The above sentence suggests most people on DLA are poor.  I'd like to know where you get your findings from!!
My wife has arthritis of the spine. Lower vertebrae to be exact. We don't get any benefits, due to us being young (26) that social security deam it to early for her to have a condition of that nature even though it's been diagnosed by numerous doctors. We struggle to pay for transport cost, housing and everything else just like anyone nowadays. I assure you I'm very aware that ALOT of people on DLA are ALOT better off than we are. and like I said above, my dad was on the motability sceme. Although he only got a little ford fiesta...not anything fancy the Merc motability cars parked on the driveways of my neibours...broken country but that's another story.

Either way as someone said above there must have been a secondary problem as the oil light doesn't go out if oil pressure isn't reached after engine start. If it was practically empty the engine would have shut down. My wife's first car was a 1992 Nisan micra and when it refused to start it was a sign it needed topping up with oil because it had a small sump leak. For it to empty itself sharpish....sump plug loss? Even oil cap could have done it, but you would expect one hell of a mess under the bonnet if that was the caseEdited by: RichieD76
 

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It only takes a couple of minutes to check oil and water levels and if I can't do it will ask my wife or daughter to check for me. I always check now after the car has been serviced that the oil cap is on securely after a bad experience many years ago driving down the motorway in my Cortina and wondered why there were little black oily raindrops appearing on my windscreen, garage had left the oil cap on top of the air filter there was oil everywhere except where it should have been. Was not a happy bunny.
 

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RichieD76 said:
My wife has arthritis of the spine. Lower vertebrae to be exact. We don't get any benefits, due to us being young (26) that social security deam it to early for her to have a condition of that nature even though it's been diagnosed by numerous doctors. We struggle to pay for transport cost, housing and everything else just like anyone nowadays. I assure you I'm very aware that ALOT of people on DLA are ALOT better off than we are. and like I said above, my dad was on the motability sceme. Although he only got a little ford fiesta...not anything fancy the Merc motability cars parked on the driveways of my neibours...broken country but that's another story.

Either way as someone said above there must have been a secondary problem as the oil light doesn't go out if oil pressure isn't reached after engine start. If it was practically empty the engine would have shut down. My wife's first car was a 1992 Nisan micra and when it refused to start it was a sign it needed topping up with oil because it had a small sump leak. For it to empty itself sharpish....sump plug loss? Even oil cap could have done it, but you would expect one hell of a mess under the bonnet if that was the case
Richie, Just to say I know where your coming from. my girlfriend and I also have a similar problem. By my girlfriend has MS this has two types progressive and what she has relapsing remitting. The later is where you feel ok most or some of the time as the symptums subside but then have attacks. At this time she cannt we've. Get out of bed or down the stairs. Can't drive due to impaired vision I one eye.
We also getnothing due to age etc She can't get a blue parking badge as the local council forms first question is do you get DLA.
The joke with DLA is that the form asked how far can you walk without discomfort and other questions that are totaly not related to her typeof condition.she has applied for DLA due to having to steadily reduce her working hours over the last few years due to fatigue. She doesn't want to give up work as it is her own independence. They gave her a months DLA during her last relaps which lasted 3. they then said hey can't / wont do any ore until she is seen by there independent specialist. (you would have to be a twisted and sick person to make up having MS) they have had her own doctors and specialist reports.that was over 4 months ago and we are still waiting to here from them.
I think in the governments eyes younger people cat be ill.
 

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I know the Problems, my brother in law was left with Spinal injuries after hitting a pot-hole, leaving him paralisedand in a Wheelchair for the rest of his life, for the first 4 years he had to attend a DLA specialist to comfirm he was disabled, it took a lot of fighting Via his doctorthe hospital and Aspire for him to get permanant benefits, and he is T3 or T5 meaning he is permanantly paralised from the chest down, so after the problems he had nothing supprises me anymore, but to get back on topic, even if the dealer or motability are supposed to inform you when services are due, I'll bet if you read the contract there's something in there saying that it's the owners responsibilty to make sure it's serviced when it's supposed to be, purely because in nearly every contract they have some sort of get out clause,,,
 
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