Hi,
Firstly this is my first Kia car and quite possibly my last.
Having waited months for my xceed 2 from stoneacre which was ordered in February last year I finally received my car at the end of July.Loved the car and was delighted with the service and delivery.
Initially the car ran fine but a few odd moments of not starting it finally gave up fortunately in my drive.Rac was called through kia assist but didn't arrive till the next day due to a mix up.He went into the car and started it straight away so.This happened again luckily at home again and rac was called again and again it started.Dicksons of Inverness took the car in for a number of days but no fault found,trying to sort out higher cars inbetween all this going on was a real shambles due to Kia assist having so many different operations going on.
I phoned stoneacre who weren't interested in the problem who told me to phone ald who is the leasing company(on hold for 1 hour) then was told not our problem.Phoned Kia helpline who weren't very helpful so back to square one with the car.
I ran the car for a while before it gave up again at my ex wife's house,my dad and kids had to push it out the drive and left abandoned on the pavement.Next morning it started first time much to my annoyance once again.
Finally it all came to a head when on Christmas eve I broke down again on my local high street,waited 2 hours for Rac in my freezing car who couldn't start the car(Finally a result of some sort!!)
Having to explain to the locals why my new Kia wouldn't start was rather embarrassing for myself Never mind kia itself
Rac towed it through to Dicksons again just after Christmas and it's been there ever since.
Trying to sort out a higher car was an absolute joke again with at least 10 phone calls and finally Europa car delivering one at 4pm on chrimbo eve.
Dicksons have given me a courtesy car as the other car had to go back(another 5 phone calls)
Now Dicksons have had the car for over 3 weeks now and finally a fault code has appeared and traced to the immobiliser.Iv been told they've put it down to electrical wiring and I'm due to pick up my car tomorrow morning.
Now from a consumers point of view this has been an absolute nightmare of a car,iv only done less than 2500 miles.Im quite a level headed type of guy and I'm glad this hasn't happened to another person or the likes of my older parents.
Kia have an outstanding name and it seems the rebrand is looking quite good for the future but from my point of view this is the worst car iv ever had and I'm feeling rather let down from the Kia name
Thankfully Dicksons have finally come good but initially even after showing them the issues which id recorded they were clueless.
Looking through YouTube clips I found what my car was doing not starting or reving then dieing off and it was down to an immobiliser problem.
Months of garage visits and I find it on YouTube in 5 mins.
Not sure about mechanics these days due to all looking for fault codes but if I could find it in under 5 mins why couldn't Kia find fault in my videos.
I hope no one has to go through all the issues iv had and thankfully iv only 18 months of my lease and I can get rid of this car.
A very disgruntled Kia owne
Firstly this is my first Kia car and quite possibly my last.
Having waited months for my xceed 2 from stoneacre which was ordered in February last year I finally received my car at the end of July.Loved the car and was delighted with the service and delivery.
Initially the car ran fine but a few odd moments of not starting it finally gave up fortunately in my drive.Rac was called through kia assist but didn't arrive till the next day due to a mix up.He went into the car and started it straight away so.This happened again luckily at home again and rac was called again and again it started.Dicksons of Inverness took the car in for a number of days but no fault found,trying to sort out higher cars inbetween all this going on was a real shambles due to Kia assist having so many different operations going on.
I phoned stoneacre who weren't interested in the problem who told me to phone ald who is the leasing company(on hold for 1 hour) then was told not our problem.Phoned Kia helpline who weren't very helpful so back to square one with the car.
I ran the car for a while before it gave up again at my ex wife's house,my dad and kids had to push it out the drive and left abandoned on the pavement.Next morning it started first time much to my annoyance once again.
Finally it all came to a head when on Christmas eve I broke down again on my local high street,waited 2 hours for Rac in my freezing car who couldn't start the car(Finally a result of some sort!!)
Having to explain to the locals why my new Kia wouldn't start was rather embarrassing for myself Never mind kia itself
Rac towed it through to Dicksons again just after Christmas and it's been there ever since.
Trying to sort out a higher car was an absolute joke again with at least 10 phone calls and finally Europa car delivering one at 4pm on chrimbo eve.
Dicksons have given me a courtesy car as the other car had to go back(another 5 phone calls)
Now Dicksons have had the car for over 3 weeks now and finally a fault code has appeared and traced to the immobiliser.Iv been told they've put it down to electrical wiring and I'm due to pick up my car tomorrow morning.
Now from a consumers point of view this has been an absolute nightmare of a car,iv only done less than 2500 miles.Im quite a level headed type of guy and I'm glad this hasn't happened to another person or the likes of my older parents.
Kia have an outstanding name and it seems the rebrand is looking quite good for the future but from my point of view this is the worst car iv ever had and I'm feeling rather let down from the Kia name
Thankfully Dicksons have finally come good but initially even after showing them the issues which id recorded they were clueless.
Looking through YouTube clips I found what my car was doing not starting or reving then dieing off and it was down to an immobiliser problem.
Months of garage visits and I find it on YouTube in 5 mins.
Not sure about mechanics these days due to all looking for fault codes but if I could find it in under 5 mins why couldn't Kia find fault in my videos.
I hope no one has to go through all the issues iv had and thankfully iv only 18 months of my lease and I can get rid of this car.
A very disgruntled Kia owne
