Kia Owners Club Forum banner
1 - 3 of 3 Posts

·
Registered
Joined
·
6 Posts
I ordered my EV6 GT-Line S AWD with heat pump in the first week of November with an estimated delivery of early April. Earlier this month neither the dealer nor his Regional Manager could give me any information about when I might expect delivery so I wrote, not emailed as shown in the Kia UK email below, to Paul Philpott, President & CEO of Kia UK, basically saying that, whilst we all acceprt that the shortage of semiconductors is causing problems in delivery schedules, Kia and Kia UK have a lot to learn about customer relations and customer satisfaction. They have to start being pro-active in keeping customers informed as best they can instead of completely ignoring us until a letter drops on the CEO's desk. I had a reply from Kia Customer Services within a week and it is copied below - production of my EV6 is scheduled for the week commecing 9 May, delivery early July...but with two paragraphs of "get out of jail free" statements....

We shall see whether the production schedule actually happens!

Dear ........

Thanks for your recent contact.

Thank you for emailing Paul Philpott, our President & CEO. Paul has asked me to respond on his behalf, I’ll be your point of contact throughout the remainder of your complaint.

I'm sorry that we’ve not yet been able to deliver your new Kia EV6 GT-Line S and we understand the frustration this can cause.

I have been informed production is scheduled for your vehicle week commencing 9th May and ETA for delivery is the beginning of July.

All delivery dates are estimates and can be subject to change. Whilst we always endeavour to build and deliver our vehicles to the original estimated timelines, however, the current issues with global supply chains and semiconductor shortages are impacting our ability to build and ship cars to these timings.

Unfortunately, therefore, any dates given (including future dates) are subject to change. Your dealer will keep you updated on delivery dates once they have the relevant information.

If there is anything else I can help you with, please get in touch via email or call us on 0333 2022 990.

Kind Regards


EDIT: apparently a bulletin went out to dealers yesterday from Kia about lead times and managing customers expectations........maybe writing to the CEO complaining about exactly that had some impact.
 

·
Registered
Joined
·
6 Posts
BillyC - I fully expected my letter to be dealt with by customer services but at least it was opened in the CEO's office - I doubt whether he read it but his PA probably did and passed it down. In the past couple of years I've written complaint letters to the BT CEO and MD of Boots Hearingcare and both yielded results which I had failed to achieve by dealing at customer service level on my own. I see your order was four weeks after mine - hope your delivery date is no longer than that number of weeks after I hopefully get mine.
 

·
Registered
Joined
·
6 Posts
Just had a phone call from the dealer who has been away for a week - he has a chassis number and he expects that I will take delivery of my EV6 from him in just over six weeks on 8 July. So maybe the letter to the CEO did achieve something, who knows!(y)😀
 
  • Like
Reactions: JOCK55 and m-a-r-k
1 - 3 of 3 Posts
Top