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Discussion Starter #1
Just interested in how different dealers handle customers in all parts of the country and who are good and who are not so good.


I bought the Soul Tempest from a Kia dealer in Retford called theGK Group and they were quite good with the purchase of it, it only took a week from order to getting it on the 2nd of March 2010.

I had it serviced at Perry's in Rotherham which was near my new office at the time so easier and they were also not tobad but part of a big group soit felt you were just part of a process with lots of other people ,they did a range of different car manufacturers in the service shop so it was not very personal.

When I was looking at the Soul before I bought it I went to a dealer in Chesterfield who had no Soul to test drive,would not talk prices and tried to be pushy with the statement ,"if you are willing to buy one today we can talk prices but otherwise don't waste my time". I left and went straight to Retford and bought one from there with a test drive and very good service from the salesman.

What sort of service have you had from the dealers and what sort of aftersales have been like when you have had to have warrenty work done,I have been lucky to date and have had nothing wrong with mine.
 

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My experience has been varied. I bought mine from Carr and Griffiths in chester. Went all over trying match their deal and most other dealers had no souls to sell and were very unhelpful. My dealer wasnt much help with the chipping issue - so i went direct to Kia..... after a long drawn out battle - kia relented and then the dealer suddenly became very helpful again (i think Kia told them to keep me happy and shut me up).

I had the car "first" serviced in leeds at Ringways.... they were excellent and the sales people were very enthusiastic about Kia and its products and were very keen to help.... very impressed. Will try and time my next service with a Leeds trip again.
 

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I bought my Soul from Kia Bolton. Owned by Kia they only sell Kia. The only spares I have had to get were mud flaps, supplied free as part of the paint problem. They only took a few days to arrive. They were very helpful regarding the paint problems and I was one of the first to have the problem. The only fault with Kia was that their technical guy who was supposed to come and inspect my car, decided he was to busy. I think, had he seen the problem early then perhaps customers would not have been fobbed off by their relevant dealerships who had not heard of the problems.
 

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Discussion Starter #4
Sunny Bolton ,I have not been there for many a long year.I used to stay at the Last Drop when I was on the road in that area.
It would appear that as most of the other dealers they have good and bad,for a company who need to improve their image they should be very hard on any dealers who did not perform.To sell more upmarket cars ,which is the way that Kia are going with the last few new cars ,they need to get their reputation as good as the new designs.
 

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ken brown in stevenage have been great with me.had 3 year old carens bought from independent which had the dpf problem...in and out numerous times...at one point thought i was being fobbed off,but they did come good as the best they could.chopped it in for ex kia soul crdi 2 got a very reasonable trade in...and a knowledgable salesman who was strait talking and no bull.[thanks matt].had the car in for mud flaps and rear spoiler fitted,whilst there they did a power stearing upgrade..and without quibble supplied and fitted rear parcel shelf f.o.c which i queeried when dropping the car off,[should have been supplied when brand new?]
 

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My local dealer in Peterborough had 2 new Echo's in stock
but the price was a bit too much for me. They had a second hand shaker on a 09
plate for sale which had done over 24,000 miles that they wanted £11,495, it's
still there for £500 less now. The
salesman was more interested in selling me a C'eed than a Soul and a petrol one
at that, maybe they get more commission on them.

I ended up buying a Tempest from Milton Keynes dealer. 60
plate only just over 1,000 on the clock for just under £12,000.

Slight problem though when we had a test drive it was in
November and the car had been used by the salesman and was dirty. When we picked
it up it was dark it looked ok, but on our way home, went to fill it up and
noticed a mark on the side of the roof just above the n/s rear passenger door
there was a small dent about the size of a 50p. I knew the salesman wasn't in
the following day. So the day after I phoned up about it. He got someone they
use who goes round and fixes dents. He came in the middle of December but was
unable to do it. So phoned back Kia and was told they would have to get it
booked in for them to do. The only day they have someone to do dents is on Fridays,
I didn't want to take time off work so asked if it could be done on the Friday over
Christmas/New Year. They would have to get back to me. They never did. So now I've
got it booked in February.

I will keep you posted""¦""¦
 

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HI Chrispy

Was that Boongate Kia? I used them when buying my Soul and i found them to be pretty good. The only issue we had was that the guy was a little iinformed about the features so we ended up changing from a '2' to a Shaker.

What was the name of the dealer? The guy we did the deal with was James and he was very helpful throughout.
 

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That's interesting about the small dent above the door. I had a few small dents along the bottom lip of the roof (both sides), maybe there is an issue in the handling of the panels on the assembly line. Mine were filled and painted by the agents in Weston Super Mare once authorised by KIA UK.

Couldn't fault my dealer S J Cook. No high pressure sales, and explained all the options anddifferentmodels available. On top of that they matched the internet brokers prices!
 

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Nat said:
That's interesting about the small dent above the door. I had a few small dents along the bottom lip of the roof (both sides), maybe there is an issue in the handling of the panels on the assembly line. Mine were filled and painted by the agents in Weston Super Mare once authorised by KIA UK.

Couldn't fault my dealer S J Cook. No high pressure sales, and explained all the options anddifferentmodels available. On top of that they matched the internet brokers prices!
Several cars have these minor dents (mine has a couple)....but they are so slight you can only see them if the angle and light is right.
 

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tempest said:
Several cars have these minor dents (mine has a couple)....but they are so slight you can only see them if the angle and light is right.
Might only be a minor dent but I had a "minor" mark on the bumper of my Rio and got £400 knocked off the part ex price.

Edited by: Chrispy1
 

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Firstly let me say, I have no financial interest and am not affiliated to this site sponsors.......

My dealer, Viking Garages, in Southampton were excellent right from the start. We had bought from them before and were not disappointed this time. We traded in our Picanto and my old Honda Civic and got the Soul. We were shrewd with the price and when we showed the dealer a web price, they matched that anyway. We were still a few hundred pounds from our target price and so a my10 Soul was suggested and agreed upon. Delivery was taken about 10 days later. Previous we had test driven the Soul and a Venga to make sure which was right for us..
I can't fault this dealer and happily recommend them to all my friends.
 

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Well where do i start about Wessex Garages Kia.............


I was always having to chase them to find out what was happening and also having to get Motability involved to find out answers as the sales person was never in or always with a customer and would never return your calls if you left a message.



I have already asked Motability if i could take it somewhere else for servicing as i don't trust them now and thats before we got "Thing"......well was put more plain when we collected the car and i seen the driver side mirror glasshada lovely long scratch in it and told them there and then and he told me he would get it sorted and he would call me the next day if had anymore questions and see how we like the car. Then i started to look through the P.D.I (Pre Delivery Inspection) and noticed a few things have not been checked (yes i'm sad but work in the motor industry you get like it). I said to him about it the following day and was told would get the service manager to call me. To this date i am still awaiting that call and the mirror glass as they do not keep it in stock and still waiting.....Its a joke.



It was the happy/sad day on 23rd Dec 2010 -

1. I did not have to speak to sales dept again and have to do the chasing progess.

2. We got "Thing" and its been the best month of ownership with a car.

3. The PT Crusier had to be left behind :'o(

4. It has put me off evergetting another carfrom Wessex Garages.



I would never buy another car from Wessex Kia ever again as was the worse experience with getting a car since mum has been on the motability scheme.



Dee
Edited by: Soul60
 

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When I got my last Kia a Rio I didn't notice that behind the
passenger sun visor one of the mushroom shape thingy that hold the trim in
place was missing. It took over 6 months for my local Kia to get one. I was continually
chasing them for it.
 

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thats a bit worrying. I know from the USA forum that peoples cars have waited months for parts after a crash..... and the loan/courtesy car is only available for 2 weeks worth of repairs.
 

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Blimey.....Well 2 weeks on and still no call so i called them. After 9 times trying to get through they told me its on back order......Humm how can a mirror glass be on back order???????


Still love "Thing" thought
 

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thats if the sales man can pull himself away from it..........be nice if they could call you or text just to let you know what theyre doing dee
 

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Dave R said:
It's for seeing backwards so hence the back order ! Give my regards to "Thing"



lol...i like that one.



"Thing" says Hi
 

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Discussion Starter #19
Hi THING .
Just reading the Auto Express and they have given the Soul a lot of praise , mind you in the time they have had it with the mileage they have done 43 K they have averaged 44.6 mpg.I know that they have probably run it hard but there you have it if you can get 45-49 mpg you are doing well.They only problem they have had is a chipped screen and they mention that trade in value was very good indeed.The statement " priceless quality" was made ,all in all a very exellent article with which I agree.
 
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