At the end of January I put the car in reverse and the R indicator flashed but the car wouldn't move, so I restarted the car and everything worked as normal. The next day when driving I had no reverse, 2nd, 4th or 6th gears and the engine management light came on. I could just about drive the car but it was difficult.
I rang the local dealer and although they had service slots available they couldn't have the car for diagnostics until the 28th of February, complete waste of time.
Rang the next dealer that is a couple of miles further away and they could have the car on the 8th, but I was warned that a diagnostic fee of £160 would be charged if it wasn't a warranty claim. Took the car in on the 8th along with the service book to proove everything had been serviced on time, and within half an hour they rang me and said the clutch pack needed replacing and it would be fixed under warranty, the bad news was they couldn't start the work until the 26th February and it would take a few days for the repair. I left the car with them as it wasn't really driveable.
First thing this morning I had a phone call to say they managed to start the car earlier and it was ready for collection. The repair was a new clutch pack and actuator, and the car seems fine.
So the second dealer managed to fix the car a week earlier than the first dealer could get me in just to check it.
The car is a late 2018 with 25,000 miles.
I rang the local dealer and although they had service slots available they couldn't have the car for diagnostics until the 28th of February, complete waste of time.
Rang the next dealer that is a couple of miles further away and they could have the car on the 8th, but I was warned that a diagnostic fee of £160 would be charged if it wasn't a warranty claim. Took the car in on the 8th along with the service book to proove everything had been serviced on time, and within half an hour they rang me and said the clutch pack needed replacing and it would be fixed under warranty, the bad news was they couldn't start the work until the 26th February and it would take a few days for the repair. I left the car with them as it wasn't really driveable.
First thing this morning I had a phone call to say they managed to start the car earlier and it was ready for collection. The repair was a new clutch pack and actuator, and the car seems fine.
So the second dealer managed to fix the car a week earlier than the first dealer could get me in just to check it.
The car is a late 2018 with 25,000 miles.