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On order (17th Feb): 2022 Sportage GT-Line S HEV in Penta Grey with black roof.
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Who’s your dealer?…….Moron Motors!
 

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Kia Sportage Hybrid G Line S 2022
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8 Posts
Stoped at my dealer today to complain about the radio reception and the freezing display. Was told to listen to FM because DAB is different and doesnt work properly. To say I wasn’t impressed would be an understatement!!
I would be fuming and ask for the money back rude .....
 

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MY22 Sportage GT Line S HEV FWD
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64 Posts
Stoped at my dealer today to complain about the radio reception and the freezing display. Was told to listen to FM because DAB is different and doesnt work properly. To say I wasn’t impressed would be an understatement!!
Shocking and another lame dealer it would seem.
 

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MY22 Sportage GT Line S HEV FWD
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64 Posts
It would seem I could be making progress. Here’s the latest from dealer:

“Following your last email we escalated the case with Kia Technical they in turn have spoken to LG. The outcome of this is that we have been given a one off code to access the history of the dab signal strength. LG would like us to access the unit to record the occasions when the unit has lost signal. We will need the car for around 1 hr to do this”
 

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Stonic 1st Edition
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1,470 Posts
Sounds like LG may have some appropriate monitoring code which should be able to sort out if it's a signal/antenna issue or electronic.

I have a Stonic 1st Edition and DAB performance is as I'd expect, some signal loss where I know the path to the transmitter is screened (I'm a RF geek) The antenna is however a rod as opposed to a sharks fin. I would not trust sharks fins as they are not optimum for (or anywhere near) the DAB radio frequencies. They are compromises.
 

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MY22 Sportage GT Line S HEV FWD
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Sounds like LG may have some appropriate monitoring code which should be able to sort out if it's a signal/antenna issue or electronic.

I have a Stonic 1st Edition and DAB performance is as I'd expect, some signal loss where I know the path to the transmitter is screened (I'm a RF geek) The antenna is however a rod as opposed to a sharks fin. I would not trust sharks fins as they are not optimum for (or anywhere near) the DAB radio frequencies. They are compromises.
Me to….more than a geek, I’m Chartered Engineer in RF, although broadcast stuff isn’t my specialism 😉 - but the same-ish propagation fundamentals apply regardless.

On sharks fin….I had one on my A4 Avant and I was more than happy with the DAB performance on that in the 8 years I owned it.
 

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MY22 Sportage GT Line S HEV FWD
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54 Posts
It would seem I could be making progress. Here’s the latest from dealer:
“Following your last email we escalated the case with Kia Technical they in turn have spoken to LG. The outcome of this is that we have been given a one off code to access the history of the dab signal strength. LG would like us to access the unit to record the occasions when the unit has lost signal. We will need the car for around 1 hr to do this”
That’s really positive mate. It’s been two weeks since I was told issue/fault was sent to Technical and not heard anything yet, I don’t expect to for a bit to be honest. Sounds like this is getting a bit of traction..
 

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MY22 Sportage GT Line S HEV FWD
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64 Posts
That’s really positive mate. It’s been two weeks since I was told issue/fault was sent to Technical and not heard anything yet, I don’t expect to for a bit to be honest. Sounds like this is getting a bit of traction..
Yes, hopefully of help to others now who have the same issue. Get back to your dealers and tell them you know they can do this level of diagnosis … so they best get on with it 😉
 

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Kia Sportage Hybrid G Line S 2022
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It would seem I could be making progress. Here’s the latest from dealer:

“Following your last email we escalated the case with Kia Technical they in turn have spoken to LG. The outcome of this is that we have been given a one off code to access the history of the dab signal strength. LG would like us to access the unit to record the occasions when the unit has lost signal. We will need the car for around 1 hr to do this”
Hi
that brilliant news maybe if you can put the Kia email up on here and we all complain we all might get a solution and get the DAB fixed
 

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It would seem I could be making progress. Here’s the latest from dealer:

“Following your last email we escalated the case with Kia Technical they in turn have spoken to LG. The outcome of this is that we have been given a one off code to access the history of the dab signal strength. LG would like us to access the unit to record the occasions when the unit has lost signal. We will need the car for around 1 hr to do this”
Thanks for posting this. When I get time I’ll pop mine into moron motors for a diag session. Will let them know this is available beforehand so they have no excuses.
 

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Kia Sportage Hybrid G Line S 2022
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Just got an email from Kia UK

Case Reference –xxxxxxxxx

Dear Mr xxxxx
Thanks for your recent contact.

I’m sorry to hear you’re disappointed with the information provided by your local Kia dealer.

If this matter has already been investigated and identified we require an update, I’m afraid we’d be unable to change the decision made. Our software updates are releases quarterly and we’d suggest staying in touch with your dealership who’ll be able to advise when this is released.

If there’s anything else I can help you with, please get in touch via email or phone on 0333 2022 990.

Kind regards

xxxxxxxxxxxxx
Customer Service Advisor
Kia UK Limited

Kia Customer ServicesE [email protected]
T 0333 202 2990
Kia Customer Services
PO Box 6426,
Milton Keynes MK1 9HT
also asked them when the next update is due, and was told to ask my Kia Dealer not very helpfull
 

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Which is believed to refer to the Feb update & only applies to MY22 cars.

Best guess for the rest of us is sometime in the near future (who knows when) & do not expect to see anything on the update site.
As we have found MY22 E-Niro has updated files from April. Bit no mention of them, or the page that used to show all the files being updated either.

Only real way now seems to be start download of your file. Then check the .VER file for the date in the top line. This opens in wordpad or notepad (y)
 

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MY22 Sportage GT Line S HEV FWD
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64 Posts
Which is believed to refer to the Feb update & only applies to MY22 cars.

Best guess for the rest of us is sometime in the near future (who knows when) & do not expect to see anything on the update site.
As we have found MY22 E-Niro has updated files from April. Bit no mention of them, or the page that used to show all the files being updated either.

Only real way now seems to be start download of your file. Then check the .VER file for the date in the top line. This opens in wordpad or notepad (y)
Ahh, thanks….that would make sense as the Feb update I have has included OTA on my system now.
 

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I don't understand the concerns over DAB broadcasting as I am unable to discern any noticeable difference in aural quality between the major programme providers using FM or DAB.

It seems to me that FM is more reliable as there are places where some of my DAB channels lose the signal for what may be any of a number of reasons but work fine on FM. I can see that the channel screen may have a little more information on DAB than FM but if I'm driving a vehicle, I shouldn't really be looking at the infotainment screen.
 
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@Indalo your comments are fine if your preferred radio stations are on FM, but a lot of people like stations like Planet Rock, Jazz FM, Absolute Radio, Scala Radio etc. Also programmes like Test Match Special are broadcast uninterrupted. Yes FM can be more reliable, but there is a lot more choice on DAB.
 
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