With two weeks of owning the car I found a serious steering defect. The car keeps trying to veer off the road into the ditch and if you held the steering wheel straight the car would veer into oncoming traffic. Took the car back and the dealer who was totally unhelpful telling me this was a Kia design feature so that if I feel asleep at the wheel the car would veer off the road safely and then said OK so the steering is'ntcorect, The car was returned to the dealer nine time in as many months with not only this defect which they have never fixed although they are quite happy to admitt the sterring is faulty, the trip computer started to read 99.9 mpg on it's average reading for no apparent reason, again the garage said oh thats strand but this was not a problem, the engine constantly hiccupped and again I was told there was no fault, the cruise control only worked intermittently and there was a burning smell intermittently coming from the dash board again the dealer said there was no fault with the car. I then contacted KIA direct and they contacted the dealer. The response they received from the dealer was.<O></O>
<I style="mso-bidi-font-style: normal">I have confirmed that Mr***** and a Technician at the dealership have investigated the steering concern on the vehicle and that a resolve has been found for this issue by fitting a new steering rack.Mr***** has also confirmed that the dealership has arranged to fit a new trip computer to alleviate the fault on the fuel consumption read out and that this will be completed in the near future. The dealership has also advised that the mis-fire on the vehicle was being caused by a programming issue on the Engine Control Unit (ECU) and that this has been rectified by the dealership today. There remain two issues from your e-mail that are outstanding and will require further investigation. Both the fault on the cruise control and the smell of burning are intermittent faults and the dealership will need to replicate these faults to progress the investigation forward
So after nine months of telling me there was no fault and/or the faultswere not a problem they even admitted the vehicle was ddefective to Kia.<O></O>
In the meantime whiles the dealer was maintain the car on it's first service they put over 50% more oil in the engine than stated by the Kia service directive and in the Kia manual. This caused the car to smoke like a pig and lose power. The dealer is now saying that over filling the engine will oil would not cause any problems with the engine.(I called 5 other dealers who stated this would cause a problem)Despite the owners hand book stating in larger bold letters DO NOT OVER FILL the engine oil. After the dealer had the car for two weeks they called me and said the car was ready for collection. When I went to collect the car the work report stated the only work the dealer had done was to replace the faulty trip computer. When I asked about the remaining faults which have been outstanding for nine months I was told they had no knowledge of these faults and had never communicated with Kia about these faults. <B style="mso-bidi-font-weight: normal">So WHO was lying to me KIA or the dealer?
[/B]KIA MotorsUKhas now become very obstructive and refuse to answer my letters requsting them to confirm that they will honour the warantee now there dealer as failed to service the vehicle in acordance with there reomendations,and relating to the defects on this car and has failed to provide acceptable customer support. The dealer although admitting the vehicle as defects refused to replace the car and refused to refund my money so now I am now taking legal action against the dealer. The dealer admitted to Kia the car had defects yet the dearer failed to correct the defects even after nine visits. In the past year the cars has spent as much time off the road as it as spent on the road.
If any one else as receved this crap service of prolems with Stoneacre lincoln please let me know.<O></O>
Please, Please save your self this agrovation buy your self anythink other than a Kia.
Edited by: andy