The car has its own data sim which connects the infotainment system to the Kia Network, so it could be that the network coverage in your area is weak for the network used. I believe Kia use the Vodaphone network. It might be wise to try moving your car to somewhere where the signal is a bit stronger (check using a network check website) and trying again.

 

Many thanks for the reply Aeroflow, I should have mentioned I’ve tried in a few places too!

I had thought it was something to do with onboard data, wasn’t sure if there’s a SIM card but now you say it is it’s almost like it’s not been activated.

Would the native sat-nav work if a sim wasn’t present?

 

I’m not sure if the native sat-nav should still work, as I use Carplay. When you look at the top right corner of the Infotainment screen there should be a signal strength indicator which a lot of people believed showed the mobile phone signal, but is in fact the network signal strength of the Kia SIM card. Does it show on yours?.
Someone had a similar problem but I can’t find the thread now, however the problem was solved for them by contacting Kia support who reset the SIM remotely. Kia Customer Support number is : 0333 202 2990. Might be worth a call if all else fails.

 

There’s a network signal indicator when connected to CarPlay and in CarPlay mode, not any other time

 

I believe the signal strength indicator in CarPlay is the actual phone network strength signal, not the car’s SIM signal, so if you don’t see it on the Home screen it’s looking like the Kia SIM is not connecting to the network.
I think you need to speak to customer services. They can either talk you through removing Kia Connect and re-adding it, or as I said previously re-setting the SIM.

 

Hi!

just picked up my new Sorento PHEV and am very happy aside from being able to register it on the Connect app.

Done a reset using a pen, followed some weird turning off and again several times routine, nothing! Been trying for about a week.

The app is sometimes completely unresponsive, doesn’t do anything after I scan the QR code, other time it gives me a network error of ‘this import request failed because the network of the car is unstable [5031]’

I’ve tried doing this both when my phone is and isn’t connected to the car.

Any ideas please?!?

it’s a beast other than this, rivals any of the German made equivalents.

Thanks!

Best bet is take it back to dealer & get them to help sort it given a new car.

 

Something strange happened last Thursday 5th December in that the app didn’t recognise my credentials and was forcing me to sign up again. The car of course had different ideas. Left it until the next day and all was fine.