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Discussion Starter #1
hi all need some help, ive had my newsorento 2011 kx28 weeks and been noticing burnt plastic smells every now and then, called kia and they said it was just bedding in only done 4000 miles and yesterday clutch burnt out took to kia dealership and kia wont cover damage on warranty as they say i have burnt clutch out and fly wheel, clutch dissintergrated kiasay i have used it excessivly 4000 motorway miles no chanceand dealership saying £3600 to fix had 55 sorento till got this and never had any problems at all, gutted
any suggestions?
 

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Is it Kia saying this or just your dealer, have they approached kia via the tech helpline website and submitted pictures and a report?
If they have and kia have said no then I'm sure they can provide you a print out as proof, and then you can try your luck with customer services.

in my experience, and at that sort of m,ileage kia normally replace 1 time only.
 

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Discussion Starter #3
hi, yes iv spoken to kia customer services and pics have been submitted by dealership but kia are taken the high ground and saying clutch not covered probably due to the cost of £3600 to fix
i even asked for some help towards the cost and they said no.

we are so frustrated as witin two days of owning the car we where noticing burning smells, even the dealership said the smells where probably the clutch slipping but Kia warranty wont budge so i have to pay
 

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There is no way that the clutch on a brand new car should burn out within 2 months and 4000miles unless you drive it continually with your foot on the clutch pedal - or it was already faulty.

As you have been through the proper "channels" and from your description it seems the KIA dealer agrees it should be warranty - otherwise why submit photos etc to KIA UK - I suggest you contact your local Trading Standards Office as I would consider the vehicle to be "unfit for purpose".
Give them a call first as I've found our local office to be very helpful.(Especially as you reported burning smells within the first couple of days!)

You've nothing to lose and it may be necessary to sue KIA UK in the small claims court for the cost of the repair. KIA would have to prove you'd damaged the clutch and as the Small Claims Court works on probability in the lack of proof positive, you would have a good chance of winning your claim!
Disclaimer: I am not a lawyer so any opinions are purely personal.

hope you manage to get satisfaction.
 

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Assuming you hdont drive it with one foot always on the clutch pedal fight it. Use previous driving experience / history - What did you drive before the KIA? and did you need a clutch on that ?

if not how many miles did you drive it for ect...can you prove it with service history



We had a simular situation at work with a VW SPAM the clutch went after 8k miles and the lease company tried to blame driver error - Until we pointed out that the same driver had put 90k on the previous VW over 3 years and returned the car to the lease company on theoriginal clutch, they had no where to go and coughed up.....



Good luck



KIA reputation going down the pan again sigh.........................
 

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Discussion Starter #6
hi, i owned a 55reg sorento and have done 70,000 miles in it and never had a problem, i absolutelyloved the car and sung its praises from the roof topswhich is why i got the new sorento i dont leave my foot on the pedal and i have over 20 yrs driving experience and never had a clutch problem in any car i have owned.
i am just gutted over the way kia are treating me but thanks for your advice andi will fight on
 

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Discussion Starter #7
thanks for your advice and i will contact trading standards but i feel im flogging a dead horse and i need car repaired asap and these things can take timebut i will keep fighting and keep you all posted, thanks
 

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Be positive <A name=11785></A>geda39 you have had the old model and done 70k with no problems with the clutch!!

Point it out to them.

IS itthere newer modelis notbetter then there older model???

All the best



Bob

Edited by: kia passa
 

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very strange.why didnt you press the dealership to sought the clutch out when they said it was possibley slipping and previous times when you reported the burning smell.
 

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Hello
It seems to me the 7 year warrenty is not worth the paper its printed on 2 months old clutch gone and they will not replace it not a good advert. Also they are always changing the specs you order a car with certain specs but when it comes they have altered the specs.
 

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Discussion Starter #12
they told me after the clutch burnt out that it was probably the clutch slipping that was making the smells come and go, i did call them when i noticed the smellbut they told me smell was just car bedding in and i believed them, why wouldnt i ???
foolish i know but as i have said had sorento before got new one and never had any problems with it ever.the problem i had was i never got them to log the calls with the problem.
 

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Hi I have had a similar problem here. I bought a new Kia Picanto on 14th May 2010 enticed by the 7 year warrenty thinking that if anything major went wrong with the car I wouldn't have to fork out a fortune for repairs...how wrong was I. Like you I smelt a slight burning but thought it's a new car it will take some bedding in and up until two weeks ago it was okay, however, I broke down and when the RAC arrived they said it was a burnt out clutch. The car was only 6 months old.

The dealership said if it wasn't a manufacturing fault then I would have to stump up £359 for a replacement clutch and guess what...it wasn't a manufacturing fault!

They almost imtimated that because I'm a woman it was due to my manner of driving well I drove my Ford Ka (which they took in part exchange) for 9 years and never had to call the RAC out once or have any major repairs on the clutch so how can it be the way I drive. Are they saying then that their clutches are faulty? I am sure that everyone this has happened to also drove their previous vehicle in the same way and they never had this problem.

I'd be interested in knowing what the outcome has been. It's absolutely outrageous asking you to stump up over £3000 and the warrenty is not worth the paper it's written on.
 

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I hope someone from Kia is looking at this forum. A large number of people might be wandering if they have made a mistake.
If it gets widely known that Kia's warranties are worth very little, then the biggest prop to their publicity campaign goes down the toilet.

I think quite a few motoring journalists would be very interested in this and other similar stories. If they do not come up with the goods maybe we should pass the information on to anyone that will listen. Once their reputation starts to slide the 7 year would be laughed at.
 

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If this seems to be a regular occurrance, the simple answer would appear to be to buy one that's a year or two old and the clutch issue wouldn't be a proble. It would also hit new sales. As has been said, it can also be claimed that the vehicle was not of merchandable quality. A clutch issue I've experienced was a leaking engine seal contaminating the clutch. If this is the case it is definitely a warranty issue. An oil soaked clutch will slip in the same manner as a burned out one and will also smell.
 

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Send a record delivery letter stating you are rejecting the vehicle as 'not fit for purpose' under the sales of goods act and giving them 14 days to rectify the problem or you will pay for it yourself otherwise and start proceedings in the small claims court to reclaim the costs as well as costs for your own time.
Ensure you send this letter to both thedealersHead Office (Address it to the Executive Department) and also to the dealership direct (if not the same). This is the dealer you bought the care from, not Kia UK. SOG act applies to the place you bought the car from not, not the maker of it.



Sit back and wait for them to pipe up. If they dont within 14 days go for them.



I think it's 75 quid fora case in Small Claims court, and it's actually pretty easy to do.



As your within the first 6 months you do not have to prove it was faulty when you bought it, thats for the dealer to prove it wasnt. It's all a lot easier within the first 6 months. After that you have to get independent reports (which again are claimed back at court).



In my experience when they know you mean business they soon adjust their stance.



Slim
 

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Hi all I am writing this on behalf of my pensioner mother. She too got a brand new Picanto Jan 2010. Last week she was travelling in rush hour along a very busy dual carridgeway and the car broke down. To cut a long story short the clutchhad completely gone and she had to be towed by the AA to the local main dealership. She was told by them the clutch was not covered by the 7 year warrenty and would have to pay. £445later I would like to know who else has had this problem. Yes the car is a year oldBUT only has 7000 miles on the clock.
My Mum has been driving for years and has always had new cars Nissans, and Vauxhalls never has she had to have a clutch replaced. If Kia are stating that their clutchs are not to be covered by the warranty then it needs to be brought to peoples attention that their cars are fitted with short life and in my opinion sub standard consumables!!!!!!

I would be grateful for anyother stories similar to this as I am not going to see my parents get ripped off.



Thanks.
 
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