Joined
·
1 Posts
Hi everyone,
I got my first Kia service today and became inspired to make my first post on here.
Shortly after buying my Kia Rio 2, 69 reg last summer, I found it to have a really annoying creaking brake noise. It only happens when easing off the brakes to get the car moving from a stationary position, or when bringing the car to a complete stop, not when slowing the car down.
I took it to Hendy Eastleigh to get it looked at and fixed, and was told “Good news - the mechanic found nothing wrong with the brakes” which of course was bad news to me because I know there is something wrong. I said I’d demonstrate the problem to them but they wouldn’t let me due to covid
Today I took the car to Snows Kia Basingstoke for its first service and mentioned that I want the brake problem to be fixed as part of the service. When I spoke to the guy on the phone he acknowledged that this is something that is occasionally reported with newish Kias but it isn’t a manufacturer’s defect and isn’t actually considered a problem. The explanation he gave was something to do with brake pads sweating - I’m no expert but the wording he used left me totally confused. Surprisingly they then put an explanation in writing and you can see a screenshot below.
This problem is not insignificant, the brake noise is enough to cause any passenger to make comments that I need to get it fixed, and even prompts me to try to use the brakes like an on/off switch in an attempt to avoid the ugly noise when easing on or off the brakes. The car is basically brand new, about 2500 miles on the clock, so it’s nothing to do with wear and tear.
1. Can anyone translate what the below means, and whether this is a known problem?
2. Can anyone please advise how to take things further with Kia because I’m not happy to continue using the car as it is, but the two approved garages I’ve been to have either denied there is any fault or denied that it is a significant problem.
Many thanks.
TL;DR: Creaking brake noise, Snows Kia advised the below, what are they on about?
I got my first Kia service today and became inspired to make my first post on here.
Shortly after buying my Kia Rio 2, 69 reg last summer, I found it to have a really annoying creaking brake noise. It only happens when easing off the brakes to get the car moving from a stationary position, or when bringing the car to a complete stop, not when slowing the car down.
I took it to Hendy Eastleigh to get it looked at and fixed, and was told “Good news - the mechanic found nothing wrong with the brakes” which of course was bad news to me because I know there is something wrong. I said I’d demonstrate the problem to them but they wouldn’t let me due to covid
Today I took the car to Snows Kia Basingstoke for its first service and mentioned that I want the brake problem to be fixed as part of the service. When I spoke to the guy on the phone he acknowledged that this is something that is occasionally reported with newish Kias but it isn’t a manufacturer’s defect and isn’t actually considered a problem. The explanation he gave was something to do with brake pads sweating - I’m no expert but the wording he used left me totally confused. Surprisingly they then put an explanation in writing and you can see a screenshot below.
This problem is not insignificant, the brake noise is enough to cause any passenger to make comments that I need to get it fixed, and even prompts me to try to use the brakes like an on/off switch in an attempt to avoid the ugly noise when easing on or off the brakes. The car is basically brand new, about 2500 miles on the clock, so it’s nothing to do with wear and tear.
1. Can anyone translate what the below means, and whether this is a known problem?
2. Can anyone please advise how to take things further with Kia because I’m not happy to continue using the car as it is, but the two approved garages I’ve been to have either denied there is any fault or denied that it is a significant problem.
Many thanks.
TL;DR: Creaking brake noise, Snows Kia advised the below, what are they on about?