Ok so I picked up my 2011 Sportage SX yesterday and everything seems great except when I connect the bluetooth to my Iphone everyone says it's like I'm far away and muffled. Being a mechanic Icouldn'tresist so here's what I found. The mic is in the roof above the drivers head and will come out by gentle prying with a very small screwdriver (like for glasses repair). Once you get the housing down the mic is pushed inside of that and will come out with gentle pulling but don't pull the wires. I found that there was a small dust cover attached to the face of the mic and a dot of glue directly over the outlet hole to the housing. Since this is where the sound travels thru I just removed the dust cover (just a small piece of cloth) and reassembled. Problem solved! If you are going to attempt this just be very careful as the wiring is quite small in diameter. Hope this helps someone.