That's the biggest issue I have. Now KIA has said that the software supplied was fine and it's the garage's fault? and Arnold Clark is saying if the software was fine why did it freeze, so KIA'S fault.
This could take a while to sort out. Thanks for the reply.
Hi Not a good start..
AC shot themselves in the foot with.
So how did they know it had frozen & not just paused? Did they ring Kia tech to find out what to do? Bet not.It was then explained to me that the mechanic doing the work pulled the plug out of the car halfway through the update as it had frozen.
Quite simply their fault.
Sadly Kia are correct Warranty repairs are covered in the T/C that no replacement car is provided (other manufactures are the same) it's down to the dealer.
Same would go for deler errors.
Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.